SUMMARY

• Having 16 years of IT consulting and managerial experience
• Currently working as DWH Delivery Manager on Customer Analytics Marketing Capabilities for a Leading American Retail Chain
• Certified Project Manager and Delivery Manager. individual talent appreciation process conducted by Deloitte for the Wipro Delivery Manager and rated above ideal score of industry standards
• Worked on some of the DW implementations and migration projects for Retail and Transportation customers
• Provided end-to-end program management throughout the lifecycle of a project by managing and directing the efforts of project team of up to 100 resources and project budgets of up to 10 Million US dollars. Responsible for managing data migration project for one of the leading helicopter company in Canada.
• Received Best People Manager Award.
• Over 9 Years of hardcore experience in Mainframe Technologies. JCL, COBOL
• Over 8 years of experience in ETL Data warehousing . Extract, transform and load the data from Mainframe to Teradata tables using Data Mart using Load jobs
• Over 2 Years of Experience as a Business System Analyst and Implementation of software at various properties
• Experience in Nomad Language, Database and Reporting Tool, DB2 and Testing the Mainframe Applications
• Experience in Web focus , Bi-Query Reporting Tool, Unix , Java and Oracle
• Managed various medium to large scale projects for top US based customers like Best Buy, Bank Of America, United Airlines, American President Liners, Harrah's Entertainment Inc,, Southern California Edison
• Experienced in Retail, Airlines, Shipping, Banking and Entertainment Casino domains.
• Diverse experience across all phases of SDLC.
• Knowledge of the Systems Development Life Cycle SDLC and the process of decomposing a system using Entity Relationship and Data Flow Diagrams.
• Experience in Project management / People management /Quality Management and ensuring compliance to agreed SLA's
• Experienced in managing large application support engagements and contributed in expanding the business current engagements

Technical Skills

Operating Systems : MVS, Windows 9.x/NT/2000/XP/2003, MS-Dos, UNIX.

Languages and Tools : JCL, COBOL, Nomad, DB2, Focus, Endeavor, Test Director, Remedy, SPUFI, BI Query,

Web FOCUS.

Web Technologies : Java, HTML

Databases : ORACLE, DB2, Teradata, Netezza MS Access

Project Details:

PROFESSIONAL EXPERIENCE

Confidential

DELIVERY MANAGER

Confidential is the number one specialty retailer of consumer electronics, personal computers, entertainment software and appliances in the U.S. The company's corporate headquarters are located in Richfield, Minnesota, USA.The Company operates retail stores and commercial web sites under the names: Best Buy BestBuy.com , Magnolia Hi-Fi MagnoliaHiFi.com , Media Play MediaPlay.com , On Cue OnCue.com , Sam Goody SamGoody.com , and Suncoast Suncoast.com .The company's subsidiaries include Geek Squad, Magnolia Audio Video, Pacific Sales, and, in Canada operates under both the Best Buy and Future Shop label The Company reaches consumers through more than 1,700 retail stores nationwide, in Puerto Rico and in the U.S. Virgin Islands.

Confidential

• Apply Predictive Modeling to give insights on consumer behaviors to complete Customer Segmentation so that the business can take the next best action through effective Campaign Management
• Store customer data using industry-leading technology in the Customer Analytics Master CAM
• New data model and data quality to improve Customer Identification CID
• The client has embarked on a critical customer data management program to overhaul its marketing approach which will help the client to develop more targeted, relevant, personalized communications for customers. It was facing a challenge to integrate all the contacts and interactions it has with its customers before, during, and after a purchase across multiple channels such as marketing, web, phone, services and store data and get a clean and cohesive view of the customer and perform analysis. This was owing to inability of their systems to support visibility, understanding and actions across these interactions and channels.
• Developed a holistic solution to integrate the customer data across all channels to provide a clean, accurate and 360 degree view of customer and enable client to perform analytics. The program involves multiple work-streams such as
• Achieved a milestone by completing deployment of all 47 CAM data marts and data loads as committed to the client. These CAM Marts will enable multi-channel customer insights, analysis, greater reach and relevancy of customer communications by storing customer contacts and transaction data from multiple brands and channels in a single data repository. The team leveraged IBM Netezza / Aginity, Teradata, and Informatica, IDQ data quality tool technologies for the solution.

Confidential

EBI Enterprise Business Intelligence to provide all Enterprise Business Intelligence services to Best Buy.

• Executed Service Analytics, PAC MAV, EPOS R48, API Dotcom, TLC R6 projects in Waterfall and Agile methodology
• Effectively communicating objectives, plans, status, issues and risks in a timely manner to team members, stakeholders and management in Daily and weekly status meetings to the team, Weekly status review meeting with Management, clients and various stake holder and defining the approach for mitigating the risks
• Manage client expectations and demands proactively while maintaining good client relationships, working closely with the business to ensure effective application development and delivery within the required project timescales
• Create and execute appropriate quality plans, project plans, test strategies and processes for development activities in concert with business and project management effort
• Delivery of quality applications on-time and on-budget
• Creating Project Work Order, Change Request, RICEF Estimate cover sheet, Scope document with all estimate summary and Resource Loading for the new demands and Manage and execute against project plans and delivery commitments
• Creating Project Health card for EBI with Dash board for the month on summary of In progress, Active, Closed project Accomplishments, Look Ahead Meetings, Business benefit delivered, Key Suggestion/Improvement areas and capability Demand management
• Creating Holiday readiness plan to support EBI application during freeze and lockdown application. To handle such needs, ensure team has established a process that helps to ensure visibility and better accountability for planned changes, ensure team understands the freeze dates and prepared to effectively handle issues, understands the change process during freeze, understands how to interact with command center and escalation procedure, understands the what they need to know during the holiday season
• Creating EBI release plans, release calendar, deployment schedule for the project which are going live
• Ensure all the new joiners in EBI aware of EBI ON/OFF boarding process, gone through EBI Orientation process documents. Assign a buddy to help with initial settling-in, Walk the new employee through this deck establish broad scope of role responsibilities, Inform team about arrival of new team member send an introduction on their first week in EBI
• Created the due diligence Questionnaire for Access requirements, Application walk through, Estimation process, Migration process, Service Introduction, Commercials, Data Management and Data Quality etc

Confidential

PROJECT MANAGER

Confidential is one of the largest banks in the US and intends to transform its enterprise wide data warehousing, data movement and analytics technology environment to improve data quality and access controls, instantiate common data routines through the Data Integration DI architecture with a view to corresponding cost reduction based on the simplification.

Application Development and Maintenance ADM which transfer the support of these environments to IBM will run the current environment while they are transformed from their current state and maintain support responsibility in the transformed state.

Confidential

Responsibilities:

• Participating in the planning calls
• Demonstrated in-depth and detailed knowledge of all aspects of EIM leadership in planning, coordinating, executing and closing a hardware upgrade event. Including all aspects of Share Point and other support tool maintenance and upkeep.
• Assess changes based on previous H/W upgrade plans Determine new Load IDs
• Accurate and Regular reporting and updates on share point/Discovery related portals
• Provide the status report for all the application monitoring, tracking status
• Participate in technical quality reviews of own projects
• Coordinate test cases and signoff with BP.
• Documented and complete lessons learned.