Xerox Analyst Resume Profile, NY - Hire IT People

Summary of Skills

Extensive IT experience in Hardware, electronic document management and software solutions. I have handled diverse customers and their needs including large municipalities, hospitals, military and small businesses. I was asked to return to a job with Xerox in 2006 due to quality performance charged with assisting with a 20M IT contract with Quantico Marine Corp base where I was granted a security clearance, servicing 1,500 pieces of equipment.
Areas of proficiency:
Network Design
Router /switch Installation/config.
Diagnosis Troubleshooting
Network/Server
Administration

Technical skills include:

Cisco Router/switch installation, configuration imaging and administration.
Cisco CCNA Security training
Microsoft Server 2008 training, installation, configuration, backups, Active Directory administration, IIS7, web server, security.
Microsoft Exchange installation, configuration and administration.
SQL Database administration
Barracuda and sonic wall appliances

Employment History

Confidential

I enrolled in the Cisco Program to complete CCNP with Security. I have currently completed the CCNA Level and initial Security Certifications and continue to pursue the CCNP completion.

Confidential

Function was as a liaison between sales and the client as the technical advisor to determine client needs, scalability, compatibility and implementation. Create and submit Statements of Work to client with all of the above factors included. Upon approval the Analyst must work efficiently to remain within the scope of the SOW and prevent scope creep or over runs of the budget.
Coordinate closely with the client or IT dept. to achieve the best practices and proper network configuration for efficient function of the solutions including hardware, software and licenses.
Responsible for the management of the licenses and warranties, being able to self manage and work closely with the Service/District Sales Managers and team members.
Pre-qualify a client for a solution and assist the sales rep in identifying additional opportunities.
Developed and presented professional presentations to a variety of audiences from sales and service teams to clients and upper level managers. Managed projects from 4K-hundreds of thousands of dollars with a 60-70 sales success rate.

Confidential

Xerox Analyst

As an Analyst conferred with clients to develop the best solution, features, security and employee training for equipment installation. Completed all related IT work.
Responsible for networking devices, installing special features including enabling network scanning, faxing, scan to email and others.
Remote desktop support, cabling all aspects of pc diagnosis and repair and some server support in the Server 2003 environment, set up user accounts and initial installation of the OS and domain support.
Experience with Sonicwall, Linksys and HP Procurve firewalls routers and switches as well as modems such as SMC Modems used by Comcast for business class clients.
Experience with Connectwise Management software, Remedy, Managed Workplace and CRM. Also some experience with Voice over IP phone systems Vertical

Confidential

Technician/Specialist/Workgroup Manager

Primary duties include diagnosis, maintenance and repair equipment along with technician supervision ensuring quality customer service and satisfactory equipment performance.
Additionally responsible for inventory management and control, territory management of service calls and prioritization.
Reporting weekly to the management team, including time management, weekly time/payroll and expense reports and customer contact, training and updates.
Handled a territory is largely composed of secure facilities such as military and government buildings, understand security procedures.
Reported technician performance, inventory audits and required training schedules.
Maintained parts inventory and functioned as a specialist on critical or problem service calls. Supervised technician's response times and handled customer's service concerns.

Confidential

Computers Senior Technician

Responsibilities included diagnostics, repairs and maintenance of computers, networks, associated devices and peripherals of both hardware/software.
Designed, built and maintained custom systems and networks, assisted in compatible component and software selection and installation. Assisted with data migration, recovery and often advised/assisted with data back-up procedures. Secondary responsibilities included ordering parts and billing.