Overview

Applicant is moving back to the States, in August, after 10 years living overseas in New Zealand. Applicant is an experienced Change Manager, Facilitator, Trainer, Coach, Project Manager, and Relationship Manager. She has a natural ability to relate with people and open up new possibilities then connect those in need with people who have the capability to help. With a strong understanding of Change Leadership/Management and individual change skills, she is able to analyse each of the stakeholders, develop plans to get buy-in and manage resistance, and work to build a consensus; forming a strong coalition. She enjoys objectively assessing organisational or project goals, developing a change management strategy, and communicating the 'what's in it for me' to form a coalition to sustain the momentum throughout the change process. With the addition of her Prosci Change Management Instructor Certification in July, Applicant will be a valuable asset to organisations looking to build internal Change Management Capability.

Change Leadership & Management

• Seek to understand the audience and listen carefully to ensure their views have been understood
• Self-starter; Energetic and pragmatic with excellent interpersonal skills
• Work creatively and analytically to champion effective Change Management
• Educate the Business; What is Effective Change Management?
• Comfortable communicating with and influencing Senior Executives
• Quickly acquire a strong understanding of issues, impacts, and benefits
• Support different levels of change [individual, team, organisation]
• Collaborative and transparent; working together to create change strategies
• Ability to communicate outcomes and "what's in it for each individual" using various channels
• Communicate the integration model for Project Management and Change Management capability within organisations
• Experience in best practice Change Management using Cornell and Prosci frameworks
• Work with individuals to coach them through the change process
• Design change reinforcements; intrinsic rewards for individuals and teams

Individual Coaching

• Naturally engendering trust with individuals
• Powerful listening to identify potential obstacles in advance
• Clarify the real issue by asking questions
• Help individuals open up new ways of viewing a topic or situation
• Framing new possibilities as choices for the individual; empowering them to take responsibility for what they choose
• Assist clients in improving relationships with their manager and peers
• Dealing with resistance to change and getting traction
• Ability to step into others shoes

Facilitating Change

• Support project objectives by ensuring effective processes and behaviours are embedded within relevant teams in a way that each team understands the value and finds the 'new way of doing their job' useful
• Skilled facilitator; both planning for and guiding group process
• Design and facilitate team development sessions

Qualifications

• Post Baccalaureate Certificate in Change Leadership
• Accredited Professional Coach - March 2009
• Confidential Trainer and Facilitator - January 2009
• Confidential Practitioner - November 2009 & 2011
• Transactional Analysis - August 2009 & November 2011
• Confidential Certified Change Manager -10-12 July 2012 in Denver, Colorado
• Confidential Certified Change Management Instructor
• [Deliver Prosci's 3-day Change Management Course, Prosci's 1/2 Day Executive Sponsor Program, Prosci's 1-day Managers Course and Prosci's 1-day Employee Primer]17-20 July 2012 in Denver, Colorado
• Confidential Foundation and Practitioner Underway - testing in 2012
• - Underway - testing in 2012
• Post-Baccalaureate Certificate; Management Information Systems - Confidential- December 1998
• Phlebotomy - Confidential- 1993
• Bachelor of Science; Microbiology
• Ongoing Professional Development within a Professional Coaching working group

Personal Values

• Collaboration
• Integrity
• Optimism
• Creativity
• Achievement
• Teamwork
• Compassion
• Transparency
• Confidentiality
• Honesty

Professional Experience

Confidential Practice Consultant (April 2012 - July 2012; part-time maternity cover) As the New Zealand representative for Confidential head office in Sydney, my objective is to engage with New Zealand practices in a way that opens them up to seeing possibilities for positive change within their practices.

I decided to take this part time role in order to allow me the time required to undertake my Change Leadership Certificate from Cornell and my Prosci Certifications in July this year.

• Change Management and Facilitation; transition new practices and integrate them into the Dental Corporation operating model
• Travel to practices and facilitate coaching conversations with Principal Dentist and Practice Manager
• Individual and group coaching/facilitation to sustain momentum
• Help practices understand the levers for change in their business
• Support practices with understanding the root causes of issues within their Profit and Loss report
• Help practices map out business plan for positive change within their practice
• Re-energize and reinforce the successes with each practice and remind them why they decided to grow; when times get tough
• In addition to my day to day role, I also designed and delivered the Facilitation Plan for the 6 monthly Dental Corporation Conferences; held across Australia and New Zealand.
• Redesigned the flow of the day; from presentations to interactive facilitation
• Designed framework integrating Dental Corporation's Strategic Planning, Project Management, and Change Management for Dental Practices
• Communicated the integrated framework with Senior Leaders across Dental Corporation to get buy in
• Designed the facilitation plan around the integrated framework
• Facilitate the Practice Management Seminars, with 25-100 participants each, in 3 states in Australia and also in New Zealand throughout June 2012

Confidential Change Readiness Assessment (March - April 2012 Fixed Term) I assessed the current state of a particular business function in terms of leadership, teamwork, communication, and processes. Consulted with the GM to understand desired future state of organisation with a view to what needs to occur, on the people side, in order to transition from current to future state.

• Prepare initial business case scoping document
• Collaborate with leaders to clarify change process
• Perform interviews with staff and managers across regions
• Assess culture of teams
• Prepare findings and recommendations report
• Walk through objective findings and recommendations with GM

Confidential Consultant Project Manager; Business Markets Transformation Programme (Dec 2011 - Feb 2012 Fixed Term) Assist the Programme Manager and Sponsor to shift the programme from feasibility phase into delivery phase.

• Stakeholder engagement
• Business Case preparation
• Cost/benefit mapping
• Grouping hundreds of initiatives into project delivery chunks
• Impact, risk, cost, and resource estimations

Confidential Senior Project Manager - Client Projects (Oct 2010 - Dec 2011) Wellington, NZ Client - Confidential June 2011 - Present Retail Transformation Project ($26M contract over 5 years) Scope, design and communicate the conversion of 750+ retail sites

• Guide, Mentor and Support Junior PMs and Coordinators
• Embed the culture of "we transform TAB sites together" with the joint project team
• Facilitation & Collaboration
• Point of escalation for all project related issues
• Guide the creation of non-technical communications and process documents
• Stakeholder Management; internal and external
• Management of resources, issues, risks, finances

Client - Confidential August 2011 Change Management - Email and Collaboration Project $200k Migration of 4000 judicial and user mailboxes

• Facilitation & Collaboration with IT Stakeholders
• Issue and Risk identification and mitigation
• Communications and Stakeholder Management; internal and external

Client - Confidential Oct 2010 - June 2011 Various projects

Confidential (March 2008 to July 2010) Wellington, NZ Programme Manager - April 2008- June 2008 Scope and scale of programme was 40 concurrent projects with 12 full time project delivery staff.

• 3 months after I joined the team, BPTW scores rose from 50% to 73%
• Created a prioritization of projects so that the team was able to focus on delivering what we committed to
• Transformed team meetings into useful and engaging sessions
• Assisted technical staff in creating a business case for funding their proposed IT improvement/standardization projects

Confidential (March 2008 to July 2010) Wellington, NZ Consultant - June 2008- June 2010

• Enterprise wide IT Transformation; Change Management
• IT Leadership Team development
• Trusted advisor to IT Leadership Team
• Group facilitation
• Professional Leadership Coach - Coaching individuals weekly; one on one
• DISC Trainer - Team Effectiveness Series
• Design communications and presentations
• Inspire talented individuals to step outside their comfort zone
• Balanced Scorecard Strategy development, solution design and delivery
• Create new people initiatives to meet needs/objectives of balanced scorecard initiatives
• Initiate socialize, and write business case documents to initiate organizational change programs within IT

Confidential (2005 to 2008) Wellington, NZ Roles - Principal Consultant, Sales Account Manager, Consulting Resource Manager, Consulting Project Manager As a Senior Manager through a period of rapid growth and business transformation; we had an increase in revenue from 22% per annum to 35% in one year. Staff growth coincided; growing from 25 to 55. Core Technology expanded into new markets in both Palmerston North and Australia.

• Account/Relationship Management & Business Development
• Commercial contract creation
• Sales performance and pipeline management
• Work with Core Technology and customer Senior Management Teams
• Needs Analysis, Solution Architecture, Solution Proposals, Project Plans
• Lead and Manage Projects for Customers

Core Technology clients where I held an internal consulting position include:

Confidential Positions Held: IT Manager

• Systems Architecture Consultant; Fuelquip IT Systems Architecture
• Day to day management of IT environment
• Vendor management
• Close working relationship with Senior Managers
• Requirements management for IT
• Project Manager (secondment) -Workforce Management & Accounting Systems across a 400 user base

Confidential

Position Held: Team Leader

• Infrastructure Upgrade Programme; Desktop Refresh Work Stream

Confidential

Position Held: Lead Consultant

• Change Readiness Assessment
• Interview stakeholders from across ESR regarding their perceptions and needs from their internal IT department. Findings were used by management team to design a department restructure.

Further Professional History

Confidential 2008- Feb 2012 Managing Director and Principal Winemaker

Confidential 2003 to 2006 Managing Director

Confidential 2002 to 2004 IT Computing Infrastructure Architect

Confidential 2001-2002 IT Technical Lead - Citrix Metaframe Contractor

Confidential 2002 IT Technical - Citrix Metaframe Contractor

Confidential 2001 IT Senior Systems Consultant

Confidential 2001 IT Technical Author

Confidential 2000-2001 IT Infrastructure Engineer

Confidential 2000 IT Infrastructure Engineer

Confidential 1998-2000 IT Systems Consultant