Technical Assistant Resume Quincy Ma - Hire IT People

SUMMARY

To obtain a position in the Information Technology area this will allow me to utilize my skills and will provide me the opportunity for professional growth and advancement. Dedicated work ethic, along with exceptional attendance. Seasoned problem solver. Training has been on the job, with work related classes from both employers.

PROFESSIONAL BACKGROUND

Confidential, Quincy Ma Technical Assistant (2001-present)

Accountable for the daily production processing on the following platforms, IBM Mainframes, AS/400, and Multi-Unix Server Environment. Accountable for the escalation of CICS transaction abends and stalled messages. Insure service levels and quality standards are maintained. Insure customer requests are handled promptly, effectively and questions/problems are resolved to the satisfaction of the customer. Assist in the development and implementation of software tools and hardware installation. Perform CBU test and Install COD orders via the HMC Monitor mainframe operations through Tivoli and Netview and Omegamon on multiple pc's. Correct production and test jcl abends. Coordinate phone conferences with senior State Street management, IBM, EMC,STC, tech support, off shore support and clients. All the while updating Remedy ticking systems until problem is resolved. Follow escalation procedures on all critical applications. Willing to work from multiple sites to perform duties.

Confidential,Braintree MA 02184 Master Console Operator (1991- 2001)

Train, supervise and delegate work to Operations staff. Work closely with the automation team to implement actions to critical and routine console messages using CA-OPERA. Monitor all work stations and processes, enduring proper system utilization. Perform all system IPL's and power shutdowns. Perform system trouble shooting and problem solving. Print all Payroll checks, bonds and other critical output. Work closely with the Technical Support staff to determine and resolve system conflicts in a timely manner. Perform RS6000 Backups and system IPL's. Provide backup coverage to the production control area when needed.

Production Control Recovery Analyst (1988-1991)

Maintain accurate and timely processing of production schedule for OS/390 and UNIX environments using CA-7 and AUTOSYS scheduling software. Correct and clean up any abends. Determine causes and resolutions for all production problems. Insure all overrides and requests are accurate and completed on time. Assist RJE sites and offsite vendors with their processing requirements. Work with development staff to determine and correct production conflicts. Prepare and disseminate explanations to the user community for outages. Provide backup coverage to the master console operator when needed. Develop guidelines for rerun and restart standards. Assist with system setup and production schedule at disaster recoveries.

Computer Operator (1984-1988)

Monitor all production and test jobs running on the system. Run print station, tape station and microfiche station. Perform IPL's and Power shutdowns on MVS and VM mainframes. System trouble shooting and problem solving Monitor all workstations and processing, ensuring proper utilization of the system resources.

Hardware

IBM 9672 & S/390 SYSPLEX, RS 6000, Stratus, Corema, AS400,PCs, 3900/3800 laser printers, 1403,3211,6262 impact printers, Troy printer, Xerox cut sheet printers, Barr remote sevrice pc's3490/3480,6250 tape drives, Kodak Komstar 400

Software OS/390,MVS/ESA/XA, JES2, JES3, TSO-SDSF, CICS, IMS, JCL,CA-PRODUCTS, VM,ENDEVOR, VTAM,XCOM, DB2, AUTOSYS, WIN95, NT, MS-OFFICE,NETVIEW, UNIX, TIVOLI, OPCA, REMEDY, TSO

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Technical Assistant Resume

Quincy, MA

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