SUMMARY:

IT Systems Engineering professional with 14 years of experience supporting troubleshooting server /workstation platforms, applications, and numerous computer technologies. Strengths include design, implementation, optimization, and administration of enterprise systems, as well as security and disaster recovery.

SKILLS:

• Software: Windows NT/2000/2003/2008 Server, Windows NT/2000/XP/Vista/7/8, Novell 4.11/5.1, MS Exchange Server 5.5/2K/2K3, MS Office Suites, Castelle Faxpress, Fax Gateways, SBT/ACCPACC, Magic, Microsoft SQL, Great Plains Dynamics, Oracle 8i and 9i, Pervasive SQL 2000, Adobe Suites, Intel LANDesk Management Suite, Veritas Backup Exec, Symantec Corporate Anti-Virus, Scriptlogic Desktop Authority, MS Clustering, Quest Migration Manager, Dameware, Heat, NetIQ, HPSIM, iLO, Citrix Metaframe, Cisco Network Registrar CNR , ePO, Heat Alert Monitor and Call Logging, Remedy, Diskeeper, Group Policy Management Console, SUN IDM/IAM, WebSphere, Corillian Voyager , Rhythmyx, Oracle 10g, Oracle SQL Developer, HP Openview, AIX Solaris, WebSphere Application Server, logmein.com, XML, HTML, MAC OS X v10.0 and up , SAP/GRC 10.0 Access Control Governance, Risk, Compliance , MDVIP, ALLScripts, AdvancedMD
• Protocols: TCP/IP, IPX/SPX, NETBIOS, SMTP/ESMTP, DHCP, DNS, WINS, VPN, Telnet, HTTP/HTTPS, FTP, SSL, LDAP, AppleTalk, NLB, SNMP
• Hardware: HP/Compaq DL/ML/BL Servers, Dell PowerEdge, Powervault Servers, Cisco Routers 1600 and 2600 Series, Various Firewall vendors, Network Color Laser Printers, Various vendor switches, Novell, Windows, HP Print Servers, Wireless 802.11 A, B, and G, Brocade Fabric Switches, EMC Clariion SANs, PC Desktop Peripherals, Network scanning and copying, Various PBX vendor equipment, Macintosh iMAC, G4, G3, eMAC, IDE, SCSI, S ATA RAID Controllers, DLT, SDLT, DAT, LTO, Tape Drives, Various Branded Network Printers, Internal PC desktop hardware, EMULEX HBA Fiber Controllers, iLO, CNR, HP HVA, SATA

EXPERIENCE:

Confidential

Sr. GRC Administrator/Sr. Identity Access Management Administrator

• The largest water utility in America provides water to both the public and private sectors throughout the country. Brought onboard to assist the Business Application Development Core Shared Team with managing and maintaining the company's internet/intranet sites. I was quickly promoted to managing and administering the company's most important applications, Sun Microsystems Identity Management Solution IdM/IAM and SAP's Governance, Risk Compliance GRC10.0 . These systems are central repositories that manage all application access provided to individuals within the organization. They allow the user base to provision/ de-provision their access to the company's enterprise applications. The GRC application mitigates risks associated with various accesses that the users may obtain.
• Highlighted Tasks:
• Technical Team Lead during major SAP Release 2 Wave 1 Wave 2 implementation projects CRM, EAM, and CIS
• Maintained the Landscape design for GRC along with Basis Architects to support the connected systems and roll-out strategy of CIS, EAM, and CRM
• Lead the configuration and post installation steps of the CIS, EAM, and CRM rollout from a GRC perspective
• Build GRC based support structure and triage guides for service desk to follow when fielding calls
• Build GRC based how-to documentation for Service Desk and Sys Admins when running into GRC based issues
• Train teams on the use of the GRC tools and reports
• Lead a team of consultants and employees for daily operations of the overall health of the provisioning/de-provisioning systems GRC and current Identity management system
• Leading Consultants consultants to design and implement the GRC 10 AC Business Role Management BRM solution
• Technical Lead on implementation of the SAP GRC Access Approver
• Troubleshoot MSMP Workflow issues to resolve provisioning errors when needed.
• Lead team of contractors and employees to resolve post implementation bugs in GRC 10, identify service packs to implement as well as work with SAP Support to implement OSS Notes during issue resolution
• Work with Sarbanes Oxley SoX standards to provide audit reports from IDM, GRC provisioning logs and Oracle database
• Key member of the Access Management Team to identify Rule Set updates in order to add TCODEs to the Functions and Risk mitigations
• Maintain the Emergency Access Management EAM firefighter IDs- update Owners and Controllers
• Supply PWC with the SoX audit reports pertaining to the various system audits and user accesses
• Perform annual user access recertifications attesting in the IDM and GRC system and provide final reports to the PWC for auditing purposes
• Work with PWC SoX auditors to show evidences of full audit trails around processes
• Provide PWC SoX auditors proof of approvals for various system changes through the year on the applications that I support
• Work with the GRC Process Control team to provide necessary access control evidence to the PWC SoX auditors
• Plan execute new application builds and patches designed by the developers to support bug fixes and enhancements
• Support Line of Business in regards to provisioning/de-provisioning issues, daily active tasks, and over all system health
• Liaison between vendor and Line of Business covering support and troubleshooting
• Organize various teams such as DBAs, AIX/Windows Admins, Data Communications, IT Security, Basis, etc., in support of system tasks, troubleshooting, and user access management
• Member of large organizational team to design, implement, and perform a disaster recovery solution
• Evaluate various business and technical processes in order to simplify and streamline the business flow
• Manage Active Directory user accounts and groups to keep IdM and Active Directory in synchronization
• Work directly with Active Directory and Enterprise Teams to support routine administration of AD's users and groups
• Currently researching various Identity Management Solutions as a replacement to the current Sun/Oracle IdM solution
• Assisted Web Development teams with web support on Internet and Intranet solutions through Rhythmyx Content Management System
• Implemented full monitoring solution to better manage IdM application suite's daily operation and support

Confidential

Web Technologies System Administrator Level III

• Assumed a role as a member of the Web Technologies team to provide daily support for the Online Transactional Processing OLTP solution for this rapid growing organization. Customer base supported consists of roughly 1.5 million through Corillian Consumer Banking Voyager . In addition to the retail customer base, worked with team to roll out a new Corillian Small Business Banking OLTP solution customer base expected to grow quickly . Highlighted Tasks:
• Managed and supported multi-server environment spanned across multiple firewalls for high security
• Responsible for daily monitoring of server hardware that applications reside on
• Monitored and troubleshot application that resides on server hardware
• Maintained, renewed and applied new SSL Certificates throughout servers as needed
• Evaluated overall performance and assessed new equipment requirements based off of daily trends
• Supported Line of Business in regard to ASP updates, application enhancements, and daily issues
• Liaison between vendor and Line of Business covering support, patching, and trending
• Organized various teams such as DBAs, Storage, Data Communications, IT Security in support of system tasks, troubleshooting, upgrades, and management of the applications
• Implemented and supported Clustered servers including Active-Passive SQL, Relationship Manager Database RMDB , and NLB'd Intelligent Authentication IA
• Worked with web technologies team to design, implement, and configure Small Business OLTP solution
• Member of large organizational team to design and perform disaster recovery exercise
• Created and updated documentation supporting various aspects of system configurations and failover processes

Confidential

• Intel Server Management Production Administrator
• Worked with a team of individuals in order to support the entire America's Windows 2k/2k3 Server production environment within this large financial institute. Responded to system alerts, pages, and helpdesk requests when there are issues with server connectivity or system access for the clients. Assumed a role as a team member of a complete global system migration in order to support a recent company merger between MLIM and Blackrock. Highlighted Tasks:
• Daily monitoring and production environment support using management tools such as NetIQ, HPSIM, QMM, CNR, iLO, and many more
• Troubleshot high level issues and corrected them in a timely fashion
• Built new production Windows 2k3 servers worldwide, and implemented necessary applications such as NetIQ, Sharepoint, Microsoft MOM, Veritas NETBackup, and others
• Upgraded various current applications financial packages specific within the production environment
• Used Quest Migration Manager Tool in order to build and migrate all Active Directory objects to Blackrock's new Windows domain
• Worked with team in the process of building and implementing a worldwide Windows Exchange 2003 environment
• Migrated MS Exchange mailboxes from one domain to the other by use of MS EXMERGE due to high security concerns between the two organizations
• Assisted Engineering team in order to test and implement proper Windows environment builds of applications and operating systems
• Assisted Unix team in order to build, configure, and maintain Symantec NetBackup 5.1 environment in order to backup the Windows environment
• Created process documentation step by step docs on how to repair, rebuild, or reconfigure windows servers and windows application to support various processes for multiple teams worldwide
• Troubleshot various web farm apps based on MS IIS 5 architecture, apps such as FA Info Center
• Worked with team to maintain internal IIS based website built specifically for groups to see what our team was managing

Confidential

Sr. Systems Administrator

• Provided advanced technical support for a branch of The Department of Homeland Security. Hardware and Windows OS support for various platforms such as two EMC Clariion FC4700 SANs, many Dell Poweredge servers, and APC power protection spread across the country. Assumed position as a lead tech for the planning, implementation, and support of a complex MS Exchange 2000 to 2003 system migration. Among many other tasks, highlighted duties have consisted of the following:
• Path zoning, LUN carving, troubleshoot and repair of the EMC Clariion FC4700 SAN.
• Exchange 2000 multi-node active passive backend cluster migration to Exchange2003 single-node triple active, double passive backend cluster.
• Configured NLB OWA front-end access point with SSL certificate services using IIS 6.0.
• Linked OWA web page to organization's main external IIS website
• Migrated IIS 5 housed apps to a new IIS 6 backend
• Implementation of DISA Defense Information Systems Agency security templates into AD server structure.
• Daily support of Exchange 2003 for client issues.
• Built a plan and kicked off the project to redesign each location's Windows Domain Controller and member server as well as upgrade the environment to a Windows 2003 infrastructure design
• Managed and monitored the entire antivirus solution providing support for the MS Exchange, Windows server, and Windows desktop agents in order to successfully maintain a virus free environment

Confidential

Consulting Network Administrator / Engineer

• Provide added support to multiple network consultancy services and their clients involving installation, configuration, and troubleshooting of LAN WAN hardware and software. Responsibilities vary- here are examples:
• Evaluate needs of the organization and design turnkey solutions that fits their needs
• Provide remote and local support of client systems when needed.
• Install Windows 2008 Windows Servers as Domain Controllers and File Print servers
• Migrate Windows 2003 FSMO roles and various services such as DNS, DHCP, Etc. to Windows 2008 servers
• Integrate Windows 2008 services into Windows 2003 Server environments
• Install and configure Windows Technologies such as Exchange, SQL, SharePoint, etc.
• Develop and implement system migration plans. Examples: Windows NT/2000/2003 to Windows 2003/2008
• Develop and implement system migration plans. Examples: Exchange 5.5/2000 to Exchange 2003
• Install and configure Corporate Anti-Virus protection.
• Liaison between Solutions Providers and customers.
• Install and configure various Firewall and Router securities.
• Run network cabling through warehouses and office buildings.
• Establish, configure, and train clients on disaster recovery prevention solutions.
• Troubleshoot and repair system down issues.
• Troubleshoot and resolve various network and system hardware
• Implement backup and UPS solutions in order to protect mission critical data.
• Design and configure security infrastructure Active Directory .
• Design Group Policy Objects GPOs
• Aid medical clients in process of moving to EMR systems such as MDVIP, AdvancedMD, etc.

Confidential

Sr. Network Administrator

• Responsible for the operation, performance, maintenance and upgrade of the entire corporate network 100 workstations, 14 servers, and a variety of peripheral devices for this wholesaler of such merchandise as bags, hats, aprons, and towels. Primary range of duties consisted of overseeing a smooth running and high performing network as well as research and install new technologies.
• Project leader for installation and configuration of all network hardware and software.
• Secured company Intranet via firewalls, corporate Anti-Virus, and routers.
• Provided remote and local support for systems within sister companies' infrastructures located in California and Florida.
• Trained users to operate various applications configured within company Intranet.
• Maintained, upgraded, and secured in-house MS-Exchange email solution.
• Researched and implemented new technologies such as faxing solutions, remote management, inventory control, and other.
• Have performed complete and successful disaster recovery tasks when hardware failed on servers.
• Implemented and maintained services such as FTP and OWA via Internet Information Server.
• Single-handedly performed a full migration from Windows NT 4.0/ Exchange 5.5 to Windows 2003/ Exchange 2003 Active Directory Domain.