• Highly skilled accomplished professional with over 15 years of proven program and project management leadership experience in Enterprise Technology deployments and implementations in the Telecommunications, Automobile, Banking, and Technology industries.
• Many years' of experience managing large program and project portfolios. Management of resources, creating PowerPoint presentation decks for project reports for Senior Management and negotiating with the customer tprioritize projects with competing deadlines.
• Reputation for implementing and completing very large complex precedent setting projects on time, within budget and without incidents. Has been responsible for 20 Million contracts and 2- 3 Million projects.
• Working on the Bank of America contract as a Senior Technical Project Manager. The Application Development, Voice/Data Network and Server Migration projects have saved the Bank a total of 20.1 million dollars because they were completed on time and within budget.
• Experience includes managing large Global project teams as large as 30 Network Architects, Voice/Data Engineers, Project Managers, Application Developers, System Administrators, DBA's, Operations and Senior Management located globally.
• Demonstrates ability tquickly grasp and understand complex business requirements and translate them intproposals for Global Solutions.
• Ability tlead and work with others across geographical and functional organizations has proven tbe invaluable when designing and implementing global solutions.
• Career and experience in IT and Network Services is very broad. Demonstrates the ability tbe flexible, resourceful and a resilient professional whthrives and responds well tchallenges.

Roles:

• Service Delivery Manager
• Technology Consultant
• Senior Program Manager
• Global Senior Project Manager
• SeniorTechnical Project Manager
• Project Manager
• Systems Analyst/Application Developer
• Infrastructure Experience:
• Voice/Data Networks Deployments/Upgrades
• Data Center Server Refresh/Migrations
• VOIP Deployments/Transitions
• Data Center Backbone Network Upgrades/Migrations
• IBM Mainframe
• Midrange WINTEL, LINUX, Solaris
• IBM and Macintosh Desktop
• Software Application Development Experience:
• Application and System Programmer/Analyst for IBM Mainframes.
• Programming languages: COBOL, PL1, IMS, DB2, CICS, MVS/REXX, TSO/Clist and JCL.
• Tools/Methods:
• PMBOK - PMI
• ITIL
• SDLC
• Microsoft Project
• Visio
• MS Office Suite Word, Excel, PowerPoint
• Six Sigma
• Waterfall
• Clarity
• SharePoint
• Industry Application:
• Telecommunications Industry
• Automobile Industry
• Bank Industry
• Project Management: PMI Methodology, Waterfall Methodology, SDLC, Project Planning and Development, Project Scope Definition, Project Scheduling and Tracking, Cost Estimates, Risk and Mitigation Management, Resource Management, Project Change Control, Project Issues and Resolutions Management, Project Reports, Communication Management, P L/Budget, Financial Forecasting, Billing and Invoice Management, Team Building, Collaboration Skills, Relationship and Negotiation Skills and Project Closure.

• While engaged at Bank of America as Senior Technical Project Manager:
• Managed Data Center Server Refresh migration projects targeted for 2013 and 2014. The Project was successful and met the required migration deadline thave 1,100 servers migrated in 2013 and 1,800 servers migrated by June 30, 2014 which will save the bank 20.6 million dollars.
• Identified and engaged project resources.
• Responsible for initiating, planning, executing, controlling, and closing Global projects.
• Used Six Sigma, a Solution Development Methodology SDM which included the following Project Phases: Define Phase, Measure Phase, Analyze Phase, Improve Phase and Control Phase DMAIC . Used this development methodology for all of the software development and infrastructure projects completed the first three years on Bank of America contract.
• Worked with the customer/LOB and led a global team tdevelop customer and technical requirements.
• Led virtual team that included various LOB, System Administrators, DBA's, and System Engineers and Application owners.
• Performed standard and regular PM duties such as project planning, facilitating meetings, project reviews and delivering meeting minutes.
• Identified and resolved project issues and resolutions.
• Scheduled and facilitated pre-migration meetings with project team.
• Responsible tensure all pre-migration meetings occurred and migrations performed as scheduled.
• Managed the change control process tschedule the migrations.
• Worked with the project team tidentify and resolve all Server and application project related problems.
• Managed the de-commission of Servers identified as end of lease or Servers that have been replaced by the Server Refresh program.
• Created PowerPoint Presentation decks that included Project Health Status, Issues, Resolutions, Risk and Mitigation Plans and Timelines. Weekly presentations were given tthe Senior Management Stakeholders.

Confidential

Senior Technical Project Manager

• Managed several major Data Center CiscVoice and Data Network Infrastructure projects for the Bank. Projects included four major Data Center sites. Managed the upgrade and implementation of Nexus and DMZ Backbone Core Routers, Switch's, Circuits OC12, T3/T4 and Fiber Optic cable installations.
• Responsible for initiating, planning, executing, controlling, and closing Global Projects.
• Identified and engaged project resources.
• Worked with the customer/LOB and led a global network team tdevelop project and technical requirements.
• Led virtual network teams that included LOB, Network Architects, Voice Data Engineers and vendors located globally tdevelop network designs, implementation and testing plans.
• Performed standard and regular PM duties such as project planning, deployment and implementation schedules using MS Project and MS Excel spreadsheets, facilitating project meetings, project reviews, Issues and Resolutions, change control and escalation process. Conducted several project meetings and delivered meeting minutes, issue logs.
• Identified and documented project Risk and Assumptions.
• Used Banks procurement process torder circuits, switches, routers, cables, servers and racks.
• Developed project budgets and provided monthly financial forecast for the projects.
• Managed, scheduled and coordinated the network migrations, implementations and cutovers - Site Surveys, installation of Routers, Switches and cables.
• Managed the change control process for deployment of the equipment intthe data centers. This included attending numerous Network CAB meetings tdiscuss the schedules and address Data Center and Operations concerns, issues and contingency plans.
• Worked with the project team tidentify and resolve all Network project related issues and problems.
• Coordinated Business Continuity and Network Fail over test with network Engineers and customer/LOB.
• Coordinated and conducted User Acceptance Test with the LOB impacted by the upgrades and migrations.
• Created PowerPoint Presentation decks that included Project Health, Issues and Resolutions, Risk and Mitigation Plans and Timelines. Weekly presentations were given tthe Senior Management Stakeholders.
• Documented Lessons Learned.

Confidential

Senior Technical Project Manager

• Responsible for initiating, planning, executing, controlling, and closing projects.
• Identified and engaged Project resources.
• Business Units, Architect, Design Technical Lead, Application Developers, DBA's, System Administrators, Network Services Firewall, DNS, Network Engineer, Load Balancing , and external business vendors Experian, Equifax and Transunion .
• Identified the internal business requirements and external vendor requirements for the application, database and interface.
• Managed the development of the Design for the Application, Database and Interface.
• Developed and maintained MS Project Plan.
• Performed standard and regular PM duties such as facilitating project planning meetings, identifying project issues/resolutions, identified project risk, developed contingency plans, held project review and status meetings and delivering meeting minutes.
• Managed all project escalations.
• Managed the project budget and financials. Developed and delivered monthly financial reports that included monthly actual labor hours and future forecast labor hours for the project.
• Managed the development of the Application testing plans for Development System, UAT and Production systems.
• Managed the development of the Network Interface testing plans that pass data between the external vendors Experian, Equifax and Transunion and the Bank for the application.
• Identified testing user resources for the Application and the Application Interface.
• Scheduled numerous dates/times for testing the application and application interface after business normal hours and on weekends.
• Managed and monitored the testing of the Network Interface that pass data between the external vendors Experian, Equifax and Transunion and the Bank for the application.
• Managed and monitored the Network Failover testing on the production system for the application.
• Managed and monitored the Application testing on the Development and UAT Systems..
• Scheduled application implementation with Release management.

Confidential

Senior Technical Project Manager

• Responsible for initiating, planning, executing, controlling, and closing projects.
• Identified and engaged Project resources.
• Worked with the customer/LOB tdevelop customer and technical requirements.
• Led project teams that included LOB, Midrange Architect, Design Technical Lead, DBA's, and System Administrators tidentify OS upgrades, develop designs and plan implementations.
• Performed standard and regular PM duties such as project planning, facilitating meetings, project reviews and delivering meeting minutes.
• Used BoA EMF procurement process torder CHP Servers and Physical Servers.
• Developed project budget and provided monthly financial forecast for the projects.
• Managed the development of the OS installation plans.
• Developed Application testing and migration plans for Development, UAT and Production systems. Scheduled application migrations with BAC Release management.
• Managed and monitored the installation process of the OS on the Servers.
• Managed and monitored the application testing phase on the Development and UAT Systems.
• Managed and monitored the application migration phase tthe production systems.
• Created PowerPoint Presentation decks that included Project Health, Issues, Resolutions, Risk and Mitigation Plans and Timelines. Weekly presentations were given tthe Senior Management Stakeholders.

• Conducted VOIP Pre-Sales meetings with the clients.
• Responsible for customer relationships and customer satisfaction.
• Ensured Glovinet met and exceeded contractual SLA commitments.
• Performed a Communications audit that involved calculating the clients' existing T1, Internet, Voice and Mobile phone charges. The audits concluded the clients would save and average of 3,700 in monthly telecommunications charges by migrating tthe VOIP solution.
• Conducted pre-sale meetings tgather customer requirements and cost estimates for VOIP solutions.
• Signed the clients ta 2 year VOIP contract for their Voice, Data, Internet and Mobile phones.
• Placed the orders for the VOIP solutions - Circuits, routers and Mobile Phones.
• Hired and managed Voice and Data Engineering contractor resources for the projects.
• Scheduled the VOIP migrations.
• Responsible for the migration tthe VOIP Solution - installation of cables, jacks, 5 T1circuit extensions and the installation of the routers.
• Updated the clients Voice System with new extensions and configurations.
• Resolved all problems associated with Voice, Data, cables and VOIP installations.
• Responsible for the maintenance and support of the VOIP solutions for the clients during the lifecycle of VOIP contracts.

Confidential

• While engaged at General Motors as Senior Program Manager for GM/Saturn Car Dealership WAN Network Program
• Responsible for the GM/Saturn 450 Car Dealership Program, contract and resources tensure implementations and scheduled activities were completed in accordance with our program SLA and team objectives.
• Responsible for managing the program portfoliaction plans and escalations.
• Facilitated Pre-Sale meetings for new products and technology tnegotiate and develop project cost estimates and proposals.
• Established program policies and developed program strategy, objectives and goals.
• Responsible for the operational and financial management functions of the program.
• Identified program and project process and procedure issues. Developed and documented process and procedures needed timprove the operation of the program which improved the service.
• Developed and documented the program implementation workflow process for network MACD's, cabling and maintenance upgrades tthe AT T Global Network for the Saturn Car Dealerships.
• Oversaw the development of project and implementation plans developed by the Project Manager.
• Mentored and Coached the project team timprove response time and service.
• Developed and documented the GM/Saturn Playbook that included a process map flowchart that detailed the process and procedures for network implementations, AT T and vendor trouble shooting procedures with AT T Operations, escalation procedures for troubleshooting, AT T and vendor team roles and responsibilities and program team communication and contact information.
• Negotiated and developed the GM/Saturn Customer Interface Agreement for 3rd party vendors whperformed network installs, changes and de-installs and cabling nationwide. The Interface Agreement included the support responsibilities and hand-off between 3rd party external vendors and AT T Operations.
• AT T customer liaison and Tier 2 escalation between GM/Saturn Senior VP. and AT T Senior Management for problem and incident management.
• Facilitated weekly customer meetings with General Motors tdiscuss project status, support issues, problems and future projects. Customer meetings included General Motors Senior VP and Director.
• Ensured charges and customer billing invoices were applied correctly.
• Ensured AT T and GM were compliant with the terms of the contract and the SLA's.

Confidential

AT T Senior Program/Project Manager

• Activated the CiscNetFlow Network Monitoring Analysis Reporting Tool in General Motors WAN in 750 CiscRouters located in North America, Latin America, Mexico, Europe, Asia and Canada.
• Facilitated Pre-Sale meetings for new products and technology tnegotiate and develop project cost estimates and proposals.
• Developed a Global strategy implementation plan for the NetFlow Network Monitoring Analysis Reporting Tool for North America, Latin America, Mexico, Europe, Asia and Canada.
• Identified and coordinated 30 project team resources including 3rd party vendors that were located in the United States and internationally.
• Responsible for initiating, planning, executing, controlling, and closing the Global Project.
• Developed the SOW that included the project deliverables, resources and cost estimates.
• Facilitated project team meetings tidentify project tasks, tasks start and end dates, assigned resources, project completion dates, identify required equipment and tools for the customer tproduce Network Analysis reports.
• Created and submitted procurement requests for the purchase of 4 large servers. 2 servers were installed in AT T US Data Centers and twservers were installed in AT T Europe and Asia Data Centers.
• Developed a detailed WBS project plan in MS Project that included tasks, tasks start and end dates, assigned resources, dependencies and project completion date.
• Led project team tidentify project risk, contingency plans, implementation and testing schedules.
• Developed and maintained issue and resolution log.
• Conducted weekly project status meetings with the project team and customer.
• Negotiated and developed the AT T interface agreements for AT T Operations tsupport the four large servers located in the AT T Data Centers.
• Scheduled online web based instructor led training for 30 General Motors Engineers and managers and 30 AT T Engineers and Managers. Twtraining sessions were scheduled tinstruct the customer on accessing and generating Network Traffic Analysis Reports for the GM WAN.
• Developed and delivered the AT T Operations Support Agreement for problem resolution and escalation procedures for the NetFlow Network Monitoring Analysis Reporting Tool.
• Provided weekly project status reports tGeneral Motors Senior VP stakeholders. Status report detailed the implementation schedule, schedule changes, issues and resolutions and progress of the project.
• Responsible for billing the customer for the project.
• Conducted a project closure meeting with GM Senior VP Managers and Stakeholders whsigned off on a project closure letter.

Confidential

AT T Senior Program/Project Manager

• Worked on a complex, high profile, mission critical, multi-million dollar global project that separated the General Motors and EDS Wide Area Network in North America, Europe, Mexico, Asia, Latin America and Canada. This involved a team of 60 people total, GM, EDS, AT T, MCI and Ciscemployees were all involved in this project. 1,100 sites worldwide were changed. 100 top critical GM applications and 25 GM global applications were affected and tested. GM's worldwide network was up and running without outages, incidents or problems the following Monday after the change window. This was the largest project and change in General Motors history.
• Identified the project scope, project resources and AT T support organizations for the AT T project team.
• Responsible for the coordination of the AT T Project team which included Senior Management, AT T Operations, Engineering organization, Change Management, vendors and contractors. There were approximately 25-35 team members.
• Developed a WBS MS Project plan that included tasks, assigned resources and start and end dates.
• Facilitated the AT T project development and status meetings 2-3 times a week. Meetings included AT T Delivery Manager and AT T VP. of Delivery Services.
• Attended the main project meetings facilitated by the General Motors Program Manager. Responsible for delivering project information tAT T project team.
• Developed the project schedule and implementation timeline that included all of the AT T changes performed within the 20 hour change window and the Engineers assigned tperform the changes. Included checkpoints, contact names and numbers and conference bridge numbers used for the weekend implementation.
• Created a PowerPoint presentation for AT T Senior VP's and AT T President that detailed the project scope, implementation plan, schedule, 20 hour timeline, assigned resources, checkpoints and milestones. The presentation provided a high level overview of the project and the implementation timeline.
• Joined the General Motors command center conference bridge throughout the 20 hour change window treceive change updates and g, ngdecisions made by General Motors Senior Management.
• Conducted a project closure meeting with the AT T project team.

.

• Managed the design and implementation of the AT T Managed Network for the 5 year multi-million dollar contract for 800 sites at Comerica Bank in 2003.
• Responsible for developing and documenting new PMStandards, Program Policies, Program Communication Plans, Program Processes and Procedures for the AT T PMstaff located at Comerica's headquarters.
• Facilitated Pre-Sale meetings for the new AT T Managed Network solution tnegotiate project cost and project timeline completion date.
• Responsible for initiating, planning, executing, controlling, and closing projects.
• Responsible for defining the customer requirements, project scope and Network design.
• Responsible for the work performed by the Architects, Engineers, cabling vendors and contractors.
• Developed project plans, risk analysis, mitigation and contingency plans.
• Responsible for the project change control request and approval process throughout the duration of the project.
• Responsible for all escalated project issues tclosure.
• Responsible for the procurement and ordering of Frame Relay Circuits, PVCs and Ciscnetwork equipment and cables.
• Responsible for the site installs. The installation of the circuits, cables, network equipment and pre-production test at each site. The new wide area network was deployed nationally at 800 sites. The sites were bank offices, bank branches and ATM machines.
• Facilitated weekly project development and status meetings with the project team.
• Provided weekly project status reports tComerica Bank VP and AT T Delivery Manager.
• Developed and facilitated a training program for the Comerica Bank customers that included 20 Comerica Bank Engineers, 4 AT T Engineers, 5 Comerica Bank Senior Management and 3 AT T support staff. The training was on the new procedures, processes and new AT T web based Service Order Work Request System and online support tools.
• Responsible for documenting the new AT T web based Customer Service Order Request System and implementation workflow process for the AT T Managed Network.
• Responsible for developing and documenting the AT T Managed Network problem and incident resolution and escalation procedures for Comerica Bank.
• Responsible for the project tremove the old network. This included disconnecting circuits and removal of old or unused network equipment.
• Responsible for all financial billing submissions, credits and resolved all financial discrepancies.
• Lifecycle Senior Project Manager for the AT T Managed Network at Comerica Bank
• Responsible for managing and prioritizing the AT T Managed Network Program PortfoliProjects from end-to-end for Comerica Bank.
• Was the AT T Customer liaison and focal point for the Customer Service Order Request System for all MACDS tthe AT T Managed Network.
• Managed and prioritized all new Customer Service Order Requests for MACDS tthe AT T Managed Network.
• Responsible for initiating, planning, executing, controlling, and closing the Projects.
• Conducted meetings with the customer and project team resources tgather customer requirements and provide cost estimates.
• Developed SOW's that included the project deliverables, resources, communication plans and MACD cost estimates.
• Managing and negotiating with the customer if needed, tprioritize projects with competing completion dates.
• Facilitated project team meetings tidentify project tasks, tasks start and end dates, assigned resources, project completion dates and identified required circuits and network Switches and Routers.
• Ordered all circuits and network equipment.
• Coordinated and managed the network installations and implementation process that included Site Surveys, Circuit installs, equipment installs, test and turn-up and support.
• Responsible for all de-installs of equipment.
• Coordinated all project resources that included Network Engineers, Circuit Provisioning, 3rd party vendors and AT T Operations.
• Responsible for all project closures, financial billing submissions, credits and resolved all financial discrepancies.

• Managed a multi-year project that reduced Ameritech's data centers in Michigan, Illinois, Wisconsin, Indiana and Ohithroughout the region from 20 t4 Mega Data Centers located in Michigan and Illinois. The Mega Data Center backed each other up for business continuity. The consolidation project reduced the number of personnel resources and saved Ameritech millions of dollars.
• Responsible for initiating, planning, executing, controlling, and closing projects.
• Managed all Data Center Automation Projects from beginning tend.
• Identified project resources for the projects.
• Identified the customer automation requirements for the projects.
• Designed, developed and implemented system automation for the Ameritech Data centers. Automate/MVS with MVS/CLISTS and MVS/REXX was used tautomate the IPL/Shutdown Mainframe system, start/stop networks, various mainframe and business applications and database software such as CICS, DB2, IMS. Suppressed irrelevant or repetitive system messages, irrelevant application messages, and database and storage messages.
• Automated responses tstart tapes and storage devices.
• Configured Remote Console Software tallow access tmainframe systems remotely from other data center sites.
• Automated the storage and tape startup process and replies tsystems messages that required a reply.
• Responsible for automating the Disaster Recovery process and developing the Methods and Procedures for the Ameritech region.
• Conducted disaster recovery test in Michigan and Illinois. The test performed confirmed that each data center was capable of running each other's network, business applications and databases.
• Developed, implemented, managed and documented the Data Center Automation internal Service Order Requests System for internal business organizations via TSO/ISPF facility. The Data Center Automation Service Order Request System was used tsubmit automation requests tthe Data Center automation team by every internal business organization in Michigan, Illinois, Wisconsin and Ohio.
• Managed and prioritized all new Data Center Automation Service Order Requests for the automation team located in Michigan, Illinois and Wisconsin.
• Managed resources and prioritize Service Order Requests that had competing completion dates.
• Responsible for the development of plans for the introduction of new technology.in the Data Centers.
• Responsible for identifying and scheduling in house training performed by 3rd party training vendors for the Operations Analyst in the Data Centers.

Confidential

• Project Manager and Systems Analysts/Application Programmer and Developer
• Responsible for initiating, planning, executing, controlling, and closing projects.
• Identified and engaged Project resources.
• Worked with the customer tdevelop customer and technical requirements.
• Led project team that included the customer, Application Developers and DBA's.
• Developed and maintained MS Project Plan.
• Performed standard and regular PM duties such as facilitating project planning meetings, identifying project issues/resolutions, identified project risk, developed contingency plans, held project review and status meetings and delivering meeting minutes.
• Performed standard and regular PM duties such as facilitating project planning meetings, identifying project issues/resolutions, identified project risk, developed contingency plans, held project review and status meetings and delivering meeting minutes.
• Responsible for end-to-end Application Development for the Customer and Service Order Processing Software Applications by making critical enhancements, releases and fixes tthe Application system.
• Negotiated with the customer tprioritize projects with competing completion dates.
• Developed Application testing plans for Development System, UAT and Production systems.
• Managed and monitored the Application testing on the Development and UAT Systems..
• Scheduled application implementation with Release management.
• Provided 24/7 support for Ameritech's Customer Service and Service Order Processing Software Applications.
• Project Manager and Systems Programmer for IBM MVS Operating Systems, IMS/DB2/CICS and JCL on IBM Mainframes.
• Responsible for new releases and upgrades for IBM MVS Operating System on IBM Mainframes.
• Provided 24x7 IBM MVS Operating System Maintenance and Support.
• Responsible for new releases and upgrades for IMS/DB2/CICS and JCL.
• Provided 24x7 IMS/DB2/CICS and JCL Maintenance and Support.