Summary

• Highly accomplished and results - oriented systems professional with both public and private sector industry experience in areas of systems integration, project and program management, training management from analysis through design, development, implementation and evaluation. Deep experience in managing distributed teams to deliver customized blended learning solutions. Excellent communicator that is extremely detail oriented and easily build relationships across organizations and departments. Deep experience in end-user training for large ERP, CRM and Health Benefit Exchange system implementations.
• Instructional Design Development
• Blended Learning Solutions
• Functional Management
• Learning Strategy
• Project / Program Management
• Performance Consulting
• eLearning content development
• Classroom Training Delivery
• Software Testing

PROFESSIONAL EXPERIENCE

Confidential

Projects include:

• Training Manager for Commonwealth of Kentucky Health Insurance Benefit Exchange
• Create the Master Training Plan and role-based training curriculum for multi-phased software implementation to multiple end user groups including Cabinet of Health and Family Services workers, insurance issuers, community navigators, and citizens.
• Manage all aspects of designing, developing, and implementing training for Kentucky State Workers to use customized worker portal to process citizen applications for health benefits under the Affordable Care Act ACA .
• Manage all aspects of designing, developing and implementing training materials and activities for users of the self-service web portal to apply and enroll in health benefits including purchasing qualified health plans, selecting Medicaid providers, and updating their personal information due to life events under the Affordable Care Act.
• Manage all training staff from hire, to ongoing performance assessments, and, if necessary, to project separation. This staff is comprised of both Deloitte and contracted employees located on-site and off-shore.
• Managed and delivered executive communications regarding training of state employees, community navigators, and insurance issuers to key Commonwealth representatives.
• Delivered all project deliverables and activities according to contractual timelines to ensure over 1800 state employees were trained prior to software deployments and system changes.

Training Manager Confidential

• Lead end user training strategy and design for Oregon state employees moving from a state-based health insurance exchange to state-sponsored health exchange leveraging the Federal healthcare marketplace for processing healthcare coverage applications in the State of Oregon - Oregon Health Authority OHA .

Confidential

• Jacobs Technology Inc. is a premier provider of process-based systems, software engineering services and customized applications. Jacobs provides solutions for the Department of Defense DOD and other Government organizations through: aircraft mission planning systems engineering software engineering logistics range operations space systems aircraft compatibility information systems, and many custom solutions.

Business Analyst / Functional Lead / Test and Training Lead

Confidential

Deloitte's consulting practice is a leading global business and technology consultancy. Operating in three primary areas human capital, strategy and operations, and technology serving clients in a number of industries, including consumer business, energy and resources, financial services, life sciences and health care, manufacturing, technology, media and telecommunications, and the public sector.

Confidential

Information Management - Consultant

• Create and conduct training on software enhancements, minor and major releases.
• Collaborate with PMO staff for operations support, defect tracking and work prioritization
• Create, contribute to, and present customer briefings
• Create and modify all user system documentation for EITDR application for all system upgrades, enhancements, and capability releases per CDRL contractual deliverables requirements list
• Create and manage software requirements design, development, internal and external customer testing activities for minor releases and major releases i.e. NDAA Dashboard, C A, etc.
• Collaborate directly with AF PEO EIS HIBI, OSD, and OMB representatives to ensure data capture and design meet OSD and OMB Budget guidelines as defined in SNaP-IT and Federal IT Dashboards
• Work directly with SAF Process-owners to identify business process impacts and requirements for updating budget module within EITDR E14 per the annual budget processes PB BES cycles and OMB and OSD guidelines
• Collaborate with AFPEO EIS HIBI to support software enhancements, defect fixes and bug tracking for SAF stakeholders
• EITDR is managed by The Air Force Program Executive Office AFPEO, Enterprise Information System EIS, Business Support Systems Branch HIBI, at Wright-Patterson Air Force Base WPAFB, Ohio OH
• Design, create and write User Documentation for POM Budget Tool - The POM Budget Tool streamlines the current SAF/IA POM and Budget process for Foreign Military Sales / Foreign Military Financing FMS/FMF .
• Update and reformat Training Documentation for SAMRS tool Security Assistance Manpower Requirements System for the Deputy Under Secretary of the Air Force International Affairs
• Create and update User Guide for T2 Tuition Tool. T2 system automates the collection and approval of tuition rates for courses offered by the Air Force to international students
• Documentation Lead for SAF/IA Programs: Secretary of the Air Force, Financial Management Budget Division SAF/FMB
• Successfully managing a blended team of employees and contractors to collaborate with client subject matter experts to achieve all project milestones and deadlines. Implementing statewide instructor-led training at nine locations concurrently prior to technology go-live in early 2012.
• Training solution deliverables include web-based training, instructor-led training, user documentation and on-line help.
• Lead all phases of training solution analysis, design, and development, implementation, and evaluation phases of training for 800 caseworkers, supervisors, regional and central office staff for new technology implementation which includes customer service web portal, information search and exchange, and business intelligence Business Objects and Info View .
• Training Lead for Commonwealth of Kentucky Child Support Enforcement Modernization Project:
• Software Requirements Consultant and Test Lead for EITDR Enterprise Information Technology Data Repository application.

Confidential

A 2.8B global leader in business services with a broad range of customer and HR solutions, backed by technology, business analytics, and consulting services that help create valuable relationships between our clients, their customers and their employees. Headquartered in Cincinnati, Ohio, Convergys employs nearly 75,000 employees who serve clients in over 70 countries, speaking more than 35 languages, from 85 contact centers and other facilities across the globe.

Director of Learning Strategy / Senior Manager,

• Successfully managed global learning team comprised of over eighty employees oversaw learning consulting and strategy for training and development for internal customers multiple business units and external clients.
• Creatively determined and designed learning strategy for projects, point solutions and enterprise curricula from creation to sunset identified potential problems, provided recommendations, persuaded internal and external clients on learning solutions and modalities such as instructor-led training, eLearning, virtual classroom, documentation and supporting materials for target learners.
• Efficiently implemented standardized methodology for all learning and training development across the enterprise.
• Implemented blended learning strategy for global HRBPO engagements including end-user training for SAP HCM, Vurv, Taleo, and related point solutions including various learning management systems.
• Dramatically reduced training costs by 825,000 in 12 months by launching and implementing a standardized HRM global curriculum for all HRM advisors that utilized a blended learning solution with instructor-led and eLearning components.
• Successfully saved 1M by redesigning CCT culture and communications training curriculum training for off-shore employees to a performance-based training approach improved content while decreased training time from 3 weeks to 2 weeks.
• Strategically launched first home agent training curriculum for customer care programs using Virtual Classroom Training Solution.
• Recognized by Business Unit for managerial excellence awarded Management Plus 2005 Award

Confidential

The Abreon Group is a change management consultancy focusing on the human side of change. Focused on organizational, process and technology change, this Pittsburgh-based company provides alignment strategies, training and change solutions across a variety of industries including manufacturing, retail, healthcare, and consumer goods.

Director, eLearning

• Developed eLearning solutions for clients desiring blended learning to enhance training solutions.
• Standardized processes for multiple client IT environments built system that met all industry compliance standards for integration into third-party learning management programs.
• Directed a team of 15 employees ranging from instructional designers, project managers, programmers, new media designers and managers.
• Regularly conducted classroom training for the following topics: new hire orientation, software business processes client proprietary applications, content authoring and management tools, ERP, CRM, HR applications, and Oracle Financials and soft skills.
• Increased percentage of eLearning clients by 40 by utilizing solution-based selling tactics.
• Created and delivered an eLearning solution with an average 45 to 50 profit margin.
• Developed the first standard pricing model for eLearning products and solutions.
• Negotiated and closed first international eLearning engagement with a Fortune 500 client.
• Key contributor to the company winning the IBM Lotusphere eLearning award in 2004 for excellence in eLearning solutions using Lotus products and platforms.

Confidential

An international software and services company that provided customer relationship management CRM solutions acquired by Oracle Corporation in 2004.

Manager, Distance Learning Confidential

• Established the first distance learning solution synchronous for customer engagements developed pricing models, sales pitch materials and engagement delivery for global consultant organization.
• Increased blended learning solutions revenue by 45 over 3 years.
• Generated 15 to 20 of new revenue by creating, implementing and setting pricing structure for distance learning services.
• Created, implemented and managed enhanced products and services, including distance learning and virtual classroom capabilities, customized online help, education deployment strategy and hosted temporary learning portal software as a service model .
• Regularly conducted classroom and virtual training for the following: software business process training Siebel CRM applications and add-on modules, Siebel ERM application and add-on modules, Siebel Content Authoring tools new hire training, soft skills, and sales support.

Software / Products Experience:

Commercially Available Enterprise Software:

• PeopleSoft Experience: HR, Financials all project experience
• Oracle Experience: Finance, iProcurement all project experience
• SAP Experience: HR Employee Self Service, HR Human Resources, HR Payroll, HR Personnel Administration, HR Time Management, HR Training Events Mgt project experience
• Siebel Experience: Call Center, CL/Education Services, eSales, eService, Field Service, Pharma, Product Configurator, Professional Services Management, eTraining, Distance Learning Picture Talk, SimBuilder all project experience
• Recruiting Software: Taleo, Vurv
• Learning Management Systems: Saba, Docent, IBM, various proprietary s IBM, various proprietary systems
• Many proprietary software applications private and public sector

Reporting / Analytics:

• SAP Business Objects with Info View reports developer
• Cognos Reports reports developer

Collaboration:

• Microsoft SharePoint administrator experience
• EMC eRoom administrator experience

Software Testing /Tracking tools:

• HP Quality Center 10.0
• HP Quick Test Professional
• Atlassian JIRA
• Microsoft Team Foundation Server

General Tools: Desktop programs:

• Microsoft: Word expert Power Point: expert Excel: expert Access proficient, Project expert
• Lotus: Lotus notes - proficient
• Synchronous tools:
• Virtual synchronous classroom tools such as Live Meeting, WebEx. Centra, Adobe Connect - expert
• Web-based Training Course Development tools:
• Adobe Captivate
• Lectora
• TechSmith Camtasia
• Articulate
• Siebel Simbuilder
• Other Development tools / languages:
• HTML/CSS proficient
• Word Press

PROFESSIONAL/PERSONAL MEMBERSHIPS

• American Society for Training and Development ASTD
• Greater Cincinnati Chapter of ASTD
• Luxembourg Alumni Association Miami University