Objective

To obtain a position where my computer experience can be applied, that will not only challenge and stimulate, but also create opportunities for growth in the industry.

Clearance Level

• Public Trust Active
• Top Secret Not Active
• Secret Not Active

Certifications and Training

• Microsoft System Center Configuration Manager 2007, Configuration MCTS Certified
• Network Certified
• Security Certified
• Microsoft Certified Professional
• Windows Server 2008 Classroom Instructor Lead Training
• Net IQ App Manager Classroom Instructor Lead Training
• Currently studying for SCCM 2012 Certification 70-243

Experience

Confidential

Microsoft SCCM Engineer

• Design, implement and manage complex SCCM 2012 and Windows 8.1 Desktop solutions.
• Implement and Manage Enterprise Desktop and Data Center Transformation solutions
• Work with customers, on and off site, to achieve and exceed goals and objectives
• Provide excellent written and verbal documentation and reporting
• Cooperate and collaborate with colleagues in a team oriented environment
• Troubleshoot OSD task sequence errors with SCCM 2012
• Image support for Windows 8.1 desktops and laptops
• Create end user and technical documentation
• Troubleshoot SCCM 2012 /2007 Client Issues
• Windows 8.1 64 bit troubleshooting and best practices
• Create SCCM 2012 Application Deployments and Packages
• Create custom SCCM reports with SCCM 2012
• Capture and Restore user data using RES and Microsoft USMT
• RES Workspace Manager Administration
• Examine SCCM 2012/2007 Client and Server Logs
• Use PowerShell Scripts to automate Admin. Tasks
• Add, Delete, Modify and Move Active Directory user/computer accounts
• Ensure Windows 8.1 Baseline Compliance
• Create, Delete, Modify and Move SCCM collections
• Deploy SCCM 2012 Client and RES agent on Windows 8.1 Machines via SCCM 2012 Console
• SCCM 2012 Administration/Engineering
• Execute and Examine SCCM2012/SQL Reports
• Monitor and troubleshoot SCCM 2012 Deployments, Applications and Task Sequences

Confidential

Network Engineer

Travel to and from my secondary duty station at the Department of Commerce building in Washington, D.C. to provide technical support of the Economics and Statistics Administration's ESA Press Release Lockup Room. Provide technical oversight during ESA press release lockup briefings. Monitor, verify, control, and manage connectivity to the Internet and related infrastructure/components. Provide technical oversight during all maintenance windows for news agency technicians. Respond to telephone and email requests to schedule access for the technical support personnel from each media organization authorized to attend the ESA press releases, including two maintenance windows per month. Furnish recommendations to ESA regarding any network-related hardware or equipment needed for the effective maintenance and management of the ESA Press Release Lockup Room and will order them on behalf of ESA if requested. Provide back-end operation and maintenance work on the physical network hardware, such as servers, switches, and routers, and provide tightly controlled, supervised connectivity to the Internet and related infrastructure components. Activate/Deactivate LAN ports onsite at Census Bureau. Sanitize decommissioned switches and routers. Configure Cisco Switches. Upgrade Cisco router and switch IOS onsite at Census Headquarters and Regional offices. Troubleshoot network issues.

Confidential

Microsoft SCCM Engineer

Microsoft SCCM Engineer position supports the Department of Commerce, U.S. Census Bureau, Telecommunications Office TCO and LAN Technology Systems Office LTSO on-site in Suitland, MD. Provide Microsoft SCCM 2007 Server and Desktop management support for a large-scale migration from Novell ZEN Works to Microsoft SCCM 2007. Principal duties and responsibilities include, but not limited to following procedures and quality controls to create software packages, advertisements, and collections to deploy applications on newly imaged Windows XP and Windows 7 workstations. Create, test, install, deploy, and troubleshoot software packages using VMware Workstation 8.0 virtual machines. Ensure that the package configuration enables applications to function properly in the Enterprise. Develop batch scripts and Active Directory Group Policies to deploy software applications. Manage patch management system to schedule and deliver operating system, application patches, security updates and application updates. Create customized MSI packages using Admin Studio 9 and 11. Create Transforms MST's to further customize MSI packages. Manage inventory management system to gather hardware and software information on Census Windows 2008 Servers, Windows XP and Windows 7 workstations. Create Active Directory Security Groups to link with SCCM 2007 collections for software package deployments. Install, configure, and update network client to provide connectivity to authorized network resources. Participate with team members to implement new technologies and resolve customer needs and concerns. Attend meetings and provide detailed minutes regarding various aspects of new or existing systems, serving as subject matter expert. Deploy new and maintain existing SCCM 2007 Servers. Document and inform management of technical issues. Develop technical documentation for creating packages and advertisements for complex applications when needed. Provide tier 3 support for application issues with newly created application packages. Design, build, configure, and maintain Active Directory test environment consisting of Windows Server 2008, SQL Server 2008, IIS 7.0 Server, SCCM 2007 SP2 Server, WSUS 3.0 and Window 7/Windows XP workstations.

Confidential

Senior Systems Engineer

Enterprise Engineering performed for The Secretary of Defense CIO. Projects include, creating software packages via SCCM 2007. Deploy Windows 7 Operating Systems, application software, software updates and security patches to Enterprise workstations via SCCM 2007. Build, configure, administer, monitor and maintain SCCM 2007 Servers. Additional duties include creating Baseline images for desktop deployments in the Enterprise. Work as Project Technical Lead on various Enterprise deployments such as Office 2007 and Symantec Antivirus Client upgrades. Create Windows 7 and Windows XP Baseline images using Symantec Ghost and the Universal Imaging Utility. Build Windows 2008 Servers and Windows 7/Windows XP Professional Operating systems with security configurations, application software, Service Packs and software patches. Build Windows Server 2008 Active Directory Test Labs to perform testing of SCCM 2007 Server, WSUS, Windows Deployment Services, Microsoft Deployment Toolkit and other software. Build physical Servers and Workstations to convert to Virtual machines in a VMware test environment. Responsible for configuration, administration, maintenance and troubleshooting of the Virtual machines in the VMware Virtual environment.

Confidential

Computer Migration Specialist

Develop and maintain knowledge of the customer's organizational structure and adhere to the customer's processes and procedures related to system implementation. Coordinate Desktop and Blackberry Deployment implementation schedules with the Lockheed Martin Technology Refresh manager and scheduler as required by contacting users as identified by the offices selected to receive desktop computers in accordance with Standard Operating Procedure SOP for replacing equipment. Perform imaging of hard drives. Prepare and stage equipment for delivery as applicable. Transport technicians and desktop computers, using contractor provided vehicles to Andrews and Bolling Air Force Bases as required upgrading users. Follow detailed checklists and SOPs for desktops and monitor installations, validating that the new unit works properly. Reinstall all licensed software previously on the old system, migrating PST files and other work related data, and reinstalling print drivers. Perform follow up documentation in Remedy or applicable database spreadsheet daily.

Confidential

Senior Systems Engineer

Provide support as a team member of Microsoft Corporation, responsible for the upgrade of Howard University's computer systems. The project entailed upgrading the environment from Windows NT 4.0 Server to Windows Active Directory Server 2003 and from Microsoft Exchange 5.5 to Microsoft Exchange Server 2007. Responsibilities included daily Administration and maintenance of the University's backup solution using IBM Tivoli Storage Manager. Daily duties included verifying that backups completed for over 50 Servers and troubleshooting any missed or failed backups. Install and configure Tivoli Storage Manager Client on new production Windows 2003 and Exchange 2003/2007 Servers. Created documentation for TSM installation, configuration and procedures via SharePoint Server 2007 Other duties included support for NT 4.0 Servers and Exchange 5.5 Servers during upgrade process by verifying that legacy systems were operational, and stable. Back up data as needed during upgrade process to ensure disaster recovery was in place. Work as System Administrator and assist Help Desk as needed to troubleshoot upgrade issues and problems. Test software applications such as Microsoft ISA Server 2006, Microsoft Forefront Client, and Microsoft Outlook 2007. In addition, work was performed in the field on Howard University Campus to assist in the migrations of desktops to Active Directory.

Confidential

Senior Systems Engineer

Perform Tier 3 system engineer projects/tasks and provide support to Tier 1 and 2 Help Desk staff for the Department of Justice US Trustees. Provide in depth troubleshooting and issue resolution for escalated problems. Responsible for the implementation, support, administration and management of Windows 2003/ Exchange 2000 Servers. Maintain Cisco switches. Work in a large complex WAN/LAN environment, providing cross-functional support. Support a variety of hardware, operating systems, and applications such as but not limited to Windows XP, SQL Server, SMS, and VERITAS backup software. Maintain Windows domains, DNS, WINS, Active Directory and network infrastructures. Provide recommendations to improve existing architecture, procedures, and systems.

Confidential

Senior Systems Engineer

Provide server and desktop support for 200 Department of State customers in a Microsoft Windows Active Directory environment. Duties include maintaining and upgrading Windows Server/Workstation hardware and software infrastructure. Create user and e-mail accounts. Maintain Microsoft Exchange Server 2000 and Trend Scan mail. Install and configure Microsoft Share Point Server 2003. Daily SharePoint Server maintenance and support was provided. Configure Microsoft SMS 2.0 Server to connect to DoS central SMS server. Daily SMS/SQL Server maintenance and administration is required. Update network servers and workstations with Microsoft security and application patches via SMS. Worked with a team to migrate Windows NT 4.0 Servers and Win2k/XP Workstations to Windows 2000 Active Directory. Upgrade Department of State unclassified/classified desktop workstations from Windows NT 4.0 to Windows 2000 Professional/Windows XP Professional. Build Windows 2000/2003 Servers with RAID configurations and security guidelines. Daily system maintenance, backups and restores are required. Assist other Department of State Annexes with installation, troubleshooting, and upgrade of unclassified and classified fiber optic desktop computer connections. Use Norton Ghost to create images and clone secure Department of State workstations. Manage Norton Antivirus Corporate Edition for entire network. Train existing and new System Administrators on various facets of system administration and Help Desk functions. Work closely with immediate Government Supervisor in making network, System Administration, help desk and purchase related decisions. Work with Diplomatic Security to ensure all network servers and workstations meet configuration and security guidelines.

Confidential

Systems Administrator

Duties included building Windows 2000 and Windows XP test networks and environments for programmers to analyze software. Maintained training labs for teacher instructed classes. Supplied desktop and server support for approximately 100 Government Services Association GSA users. Test custom and COTS applications before upgrading desktop workstations to Windows 2000 and Windows XP from Windows NT 4.0. Performed daily backups and restored data for customers as needed. Created and maintained several remote printers nationwide using Citrix Metaframe. A customized database used for creating reports.

Confidential

Principal Network Engineer

Involved with engineering research, development, design, analysis, production, implementation and consultation for the Department of Justice, U.S. Attorney's Offices nationwide. Develops and refines new engineering techniques to improve quality. Install and test Enterprise Management software packages including Microsoft Systems Management Server 2.0, Net IQ App Manager, Hp Openview Network Node Manager, Compaq Insight Manager, Dell Openmanage and Cisco Works in an NT 4.0 environment. Recommend hardware design and software integration with existing systems. Created test lab mocking environment to be implemented using Compaq 3000 servers, Cisco routers, Cisco switches and personal computers. Analyze technical risks and cost impacts to various engineering approaches. Establish performance and technical standards. Performs independent research and presents white papers solving major customer engineering problems. Evaluate vendor and subcontractor capabilities. Consult with senior management and customers at the highest levels about projects and area of expertise. Plans and implements large scale engineering projects.

Confidential

Systems Administrator

Responsibilities included Microsoft SMS 1.2 and 2.0 administration and Tier II support for U.S Department of State international and domestic sites. Required to maintain Microsoft SQL databases, maintain SMS servers, load software as necessary, install SMS sites and distribute software packages. Troubleshoot SMS, SQL, MS Exchange, Ultrabac, NT Service pack, TCP/IP, LAN/WAN, high-end server related issues and various software applications. Maintenance and backups of servers was also required.

Confidential

Senior PC Specialist/System Administrator

Responsibilities included the installation of hardware and software for the Financial Management Planning Division of the U.S. Department of State. In this capacity, I functioned as Microsoft NT Network Administrator administer Microsoft Exchange Server and Client in a Microsoft 4.0 environment upgraded and rebuilt computers customized users in Windows NT environment with SNA software to allow users to access IBM mainframe and troubleshoot PC and software application problems. I also extensively used Microsoft SMS installed modems configured Internet access for user environment supported various Microsoft and custom applications, as well as offered help desk support to over 500 users.

Confidential

Systems Administrator/Trainer

Position entailed international travel to various U.S. Embassies and Consulates installing hardware/customized software and providing training to Foreign Service Officers, Nationals and System Administrators. Customized software operates as standalone systems and as Client/Server applications on Local and Wide Area Networks. Responsibilities included System Administration for Microsoft Windows NT 3.51 and 4.0 platforms using an Oracle database, as well as troubleshooting, installing and configuring hardware in standalone LAN/WAN and DOS environments. Convert and transfer Wang data to Windows NT and Oracle database. Conduct site surveys which provide assistance and guidance for physical layout of office, audit all consular related systems and ensure proper operations analyze and evaluate office workflow prepare work orders, assemble, test, pack and ship related equipment and write trip reports. In Addition, work was required at the 24-hour Consular Affairs Systems Division Support Desk on a rotational basis.