Career Summary

• Over 7 years of Professional experience in IT in the areas of Requirement Analysis, Gap Analysis, Design, Development and Product Maintenance.
• More than 6 years of Siebel experience in Application Support, Testing, Development, Implementation, Solution Designing of Siebel applications
• Strong functional and technical experience in requirement analysis, process mapping, gap analysis, Design, business process automation, Integration, Configuration and Customizations of Siebel Applications.
• Extensively worked as a Techno-Functional consultant in providing CRM solution with excellent business domain experience in Siebel Telecom industry specific applications.
• Proficient in Siebel Tools, Configuration, Scripting, Workflows, Workflow Policies, Business Services, Pricing, Product Configuration and other Basic Administration Related tasks.
• Experience in preparing Use Case Documents, Technical Design documents, Interface specification and Unit test scripts and mapping to the functional business requirement documents.
• Extensive experience in Siebel EAI Integration Workflows, Web Services , Integration Objects, EAI Transport Adapters, VBCs, EBC, SOAP, WSDL, DTD, XSL.
• Good Knowledge of Assignment Manager, State Model, Run time Events, EIM, BI Publisher etc.
• Experience in basic Administration tasks like in DB Extract, DDL Sync, Repository Migrations and Deployments.
• Domain experience involves Siebel eCommunications, Siebel Call Center and Siebel Sales and Service.
• Highly motivated team player with good communication, organizational and analytical skills. Able to work independently or in a team.

WORK EXPERIENCE

Confidential

Confidential It provides VOIP, Voice, Mobile services including Blackberry and Android devices, Web hosting, Broadband Internet, Fax to Email, Data backup, Virtual Private Networking and Cloud Services. CBeyond uses Sales and eCommunications for recording Accounts, Opportunities, QuotesOrder's, Activities and Service Requests.

Responsibilities:

• Work with BA's to get new requirements and analyze functional requirements.
• Responsible for requirement analysis, Design, Development, Unit Testing and Migration.
• Analyse current Siebel implementation and provide suggestion for improvement.
• Work with Billing, Provisioning and Middleware teams to design solution and prepare Technical Design document.
• Work with EAI and CSI teams to discuss integration requirements and prepare Interface specification documents.
• Provide Effort estimates and involve in Design Review, Test scenarios review meetings.
• Extended the columns and modified Applets, Views, Screen, Business components.
• Worked on Web Services. Modified Integration Objects, Data Maps and Workflows.
• Implemented validations using Data Validation Manager and modified Business Services.
• Configured Drill downs and Applets Toggles as per requirements.
• Modified Variable Maps and Pricing Workflows as per the requirements.
• Created new Products, Product Classes, Attributes, Constraints, Linked Items etc.
• Created Promotions, Volume discounts, eligibility rules, compatibility rules, Discount Matrices.
• Resolve defects found during QA and User Acceptance Testing.
• Resolve the Production Defects and Help Desk tickets.
• Involved in migration activities between Development, Test and Production Environments.

Environment: Siebel 8.1.1.7, Oracle 10g, Windows Server 2003

Sr. Siebel Consultant/Onsite Coordinator

Communications is a full-service, facilities-based provider of communications solutions for its customers, providing high-speed Internet, voice and long distance services, as well as data and video transport services for retail, small to large-sized businesses. As a full-service provider of telecommunications products, Cox offers an array of advanced digital video, high-speed Internet and telephony services over its own nationwide IP network, as well now Cox is planned to launch as integrated wireless services in partnership with Sprint in a MVNO to start. Cox uses Siebel eCommunications for its Sales and Call Center operations. It implements Accounts, Service, Product Order Management modules.

Responsibilities:

• Involved in Requirement analysis, feasibility study and Solution design.
• Analyse Integration requirements with AIA middleware , BRM billing , OSM provisioning , SCM Supply Chain , Self Care, ICOMS existing Cable order capture , Vertex Taxation , Sprint Network and Number management and POS retail system .
• Involved in Analysis the Business Requirement Functional Specication documents.
• Involved in Interface specification design and preperation of Technical Design documents.
• Worked on Products Pricing, Service Request, Account and Order Management.
• Involved in Unit test, Integration testing and prepare Unit test specification documents.
• Created Inbound and Outbound Web services to send/receive Real Time data to other systems.
• Created/Modified Integration Objects, Data Maps, Integration Workflows as per requirements.
• Created and modified Applets, Views, Screens, MVG, BC, Business Objects etc.
• Implemented validations using the Siebel Data Validation Manager and Business Services.
• Configured Applet Toggles, Drill downs, Joins, Links, Pick lists, PDQ's.
• Created VBC's to retrieve call records and display in Siebel from Oracle BRM application.
• Configured Calculated Fields, Profile attributes, User Properties, Search Specification etc.
• Worked on JMS Queue to retrieve message and update Business Component in Siebel.
• Assign work to team members and track the progress of development.
• Participated in Design and Test Scenarios Reviews.
• Study existing End to End process, identify issues and suggest enhancements.
• is handled from Oracle Retail POS system.
• Implemented auto Order funtionality in which Order creation,Payment and Order Submission
• artifacts for Production deployment.
• Involved in code deployments in SIT,QA,Staging environments and prepare the required
• Inovlved in Analysis and implementation of Patch from 8.1.1.1 to 8.1.1.3.
• Worked on integration of Barcode scanner with Siebel Application to speed up Ordering Process.
• Implemented Volume, Aggregate discounts, Coupon and Bundle Promotions.
• Worked on Performance improvement of Siebel CRM Application.
• Troubleshoot and resolve the defects found during the Testing cycle and assist Testing team.
• Perform Peer reviews on the deliverables and ensure best practices are followed.
• Worked with the Production support team to resolve the issues.

Environment: Siebel 8.1.1.3, Oracle 10g, Solaris 10.

Sr. Siebel Consultant

Confidential Power Conversion by Schneider-Electric, is a leading provider of global, end-to-end AC and DC-based back-up power products and services which include surge suppressors, uninterruptible power supplies UPS , power conditioning equipment, power management software etc. InTouch is Siebel application used for Sales and Service.

Responsibilities:

• Responsible for analysis Feasibility study of Enhancement requests.
• Involve in discussions with other teams to design the Integration solution.
• Provide effort estimates and Prepare Technical design douments.
• Involved in Design, Development, Unit Test, Integration testing, bug fixes and deployments.
• Worked on Account, Contacts, Service Requests, Opprotunity Order Management modules.
• Perform Root-Cause-Analysis for the Production defects and fix them.
• Created and customized Business components, Joins, Links, Picklist, Pick Applets, MVG Applets, and Scripting with Siebel Tools.
• Involved in Migration of Data between environments.
• Involved in Unit Testing and Creating Unit Test cases.
• Support SIT and QA testing and review test scenarios.

Environment: Siebel 8.0, Oracle 10g,Windows Server 2003

Siebel Consultant

provides essential life science technologies for disease research, drug discovery and commercial bio-production. Its products can be found in nearly every major laboratory in the world. Invitrogen uses Siebel application and it is important that users have this application working without bugs.

Responsibilities:

• Customized and Configured Siebel eBusiness Applications using Siebel Tools.
• Worked on development of Change requests from as per requirement.
• Extended the Siebel Tables by extending the columns as per the requirements.
• Modified the BC, BO, Applets, Views and Screens, MVG and Pick Applets.
• Configured Joinks, Links, Applet Toggles, Drill downs, Pick lists and User Properties.
• Implement validations using Siebel eScript and created Business Services.
• Perform Unit testing, provide Test logs and involve in Integration testing.
• Resolve the Production defects assigned and track them till closure.

Environment: Siebel 7.8, Oracle 9i, Windows Server 2003

Employee Information System is an intranet application which maintains information of employees. It stores employee Personal details, Experience, Training details, resumes, projects involved, appraisal information etc.

Responsibilities:

• Build and test modules like Employee and Admin modules.
• Bug fixing.

Environment: JSP,Java, Oracle.