Objective

CIO/CTO/COO/EVP/VP/Director, Information Technology or Operations

Summary of Qualifications

• 20 years professional background in all phases of product development, application development, systems development, business development and consulting
• Extensive experience in these industries: Healthcare Staffing, Call Center, Employment Screening, Reverse Logistics, Internet Domain Registration, Telecom/ISP, Document Management/Workflow, High Performance Printing Engines, and Federal Government
• Global workforce IT and BPO management experience in India, China, Philippines, and Ireland
• Creator of Emerald Technology ET , a 360 degree CRM application with complex workflow supporting Online Application, Skills Checklists, Video Profile, Email Integration, Resume Parser, Predictive Dialer, Mass Email/SMS Marketing, Job and Candidate Matching, Complex GPM calculations, Document Management, Social Network, Vendor Management, Timesheet, Payroll, and Invoice
• Expert knowledge of Social Media integration and marketing using Facebook, Twitter, and LinkedIn
• Development services and solutions in Cloud Computing, Mobile Computing, New generation web application platforms/programming paradigms including Rails and Groovy
• Expert understanding of Call Center Operation with emphasis on Key Performance Indicator KPI
• Extensive experience in Call Center software such as Witness, Blue Pumpkin, Aspect, CRM, ECM, Warehouse Management, IEX, NICE, and eTalk
• In-depth knowledge of Systems Integration with various Enterprise Resource Planning ERP systems such as SAP, PeopleSoft, and Oracle
• Deployment knowledge of HRMS/Payroll systems from Ultimate Software and Lawson
• Extensive knowledge of Telecommunications Industry with emphasis on Voice and data
• Progressive Enterprise engineering, management, and consulting experience in Information Technology Mainframe, Midrange, Client/Server, and Desktop Platform
• In depth knowledge of Service Oriented Architecture SOA using Web Services WS , CORBA , RMI, and DCOM
• Expert knowledge of hybrid platforms including J2EE and .NET, Ruby on Rails, Groovy and Grails
• Manage over 130 personnel in the IT Department
• Demonstrated skills to manage over 70 concurrent projects by adhering to various SDLC methodologies
• Expert development and project management skills utilizing RUP, Waterfall, Sashimi, Evolutionary Prototype, FDD, Scrum, XP, JAD, RAD, and others
• Strong business acumen to develop Partner, Vendor, and other business alliances to meet the annual financial goals
• In-depth knowledge of Employment Background Verification including Drugs, Credit, Criminal, Motor Vehicle, and all other aspects of Background Screening
• Skilled in design and deployment of Disaster Recovery for globally deployed systems
• Skilled in design and deployment of Geographically Fault Tolerant Applications
• Expert knowledge of Global Enterprise Technology deployment offshore and onshore
• Executed full life cycle of a major 70 person Object-Oriented project from requirements gathering to implementation. From Use Cases, to Analysis, to Design, to Implementation, to Training, and finally to Maintenance
• Extensive knowledge of Best Practices for Software Engineering including Booch, OMT, OOSE, ER, and State Driven
• Expert knowledge of UML Use Cases, Activity, Sequence, Object, Statechart, Collaboration, Class, Component, and Deployment diagrams
• Mentored Directors, Managers, Software Engineers/Architects on Best Practices
• Responsible for analyzing, identifying, and improving Software Engineering process
• Helped organizations go from CMM Level 1 to CMM Level 3 by utilizing various tools including Rational Suite and Borland tools
• Designed globally scalable, fault-tolerant, and high performance Internet/E-Commerce Frameworks/Architectures
• Extensive experience in the following vertical markets: Healthcare, Pharmaceutical, Human Resources, Contracts/Procurements, and Entertainment
• Expert in the Internet and Back-office applications and in providing the technological vision for a company
• Expert in translating business objectives into technical implementation
• Strong experience in Internet Personalization and Vertical Communities
• Strong experience in Multi-dimensional analysis of complex data
• Architecting/Project Management of successful Internet systems, including Internet Procurement, Custom/Vertical Portal, and many others
• Vast knowledge in Domain Name Systems DNS , Root Servers, Name Server, etc. Extensive knowledge in implementation of Multilingual DNS. Solid understanding of running a Domain Registry and Registrar.
• State of the art knowledge of architecting enterprise level ISP/ASP hosting to support B->B and B->C for multi-million user site
• Extensive knowledge of E-commerce in the area of Business to Business and Business to Consumer model
• Member of IEEE and ACM
• Solid network of talents including CIOs, EVPs, Directors, Architects, Engineers, Quality Engineers, Project Managers, and Business Analysts
• In depth knowledge of technologies: CRM, ERP, P2P Solutions, Data Warehouse, Java 2, J2EE, .NET, EJB, JMS, Hibernate, C , C, Java, Object Pascal, UNIX Solaris, SunOS, AIX , Windows NT, SOA, BizTalk, Web Services, CORBA, COM/DCOM, UML, XML, DHTML, SOAP, UDDI, UML, PHP, PERL, SQL, Oracle, Cognos, Business Objects.

Professional experience

CTO/CIO D Emerald Health Services

• Reported directly to Chief Executive Officer and a key executive member for corporate strategy
• Managed a global IT team based in California, Indian, and Philippines
• Responsible for corporate budget, effective cost structure, business process outsourcing, capital expenditures, EBITDA, and all other aspects of operational responsibilities
• Developed full lifecycle CRM application for Healthcare Staffing industry used globally by corporate staffs
• Integrated with large third party ERP and CRM systems leveraging SOA for .NET and Java EE platforms
• Integrated Video Profile, Document Management, Resume Parser, Email Marketing, SMS Marketing, Predictive Dialer, Social Media Facebook, Twitter, LinkedIn , Job Board Integration, Exchange mail, Online Application, Sophisticated Automated and Custom Reports, and complex Workflow Management
• Defined multi-year technology roadmap
• Customization of Microsoft Dynamics to support complex payroll for Staffing Industry
• CRM application named Emerald Technology ET built on J2EE platform and .NET platform
• CRM integration with 3rd party products: TSS API Healthcare Time Attendance , CallFire Call Center , JangoMail Mass Email Marketing , Call-em-All Mass Voicemail , Bullhorn CRM
• Migrated legacy platform to new platform running on private cloud
• Implemented and applied Scrum framework for the Agile development environment
• Set Objectives, Guidelines, and new process for corporate
• Responsible for over 700 exempt employees
• Chaired NATHO IT Roundtable for Healthcare Staffing Industry
• Managed all aspects of vendor relationships Benefits, BPO, IT, Telecom, and others
• Chief Information Officer Confid
• Responsible for Global IT and Telecom Infrastructure for outsourced Call Centers
• Annual Payroll of approximately 11 million and Capital Expenditure of 5 million
• Oversee over 130 IT personnel throughout the globe
• Key personnel of the Executive Board
• Initiated many consolidation projects of various applications and hardware to better leverage enterprise license and maintenance which led to 20 annual savings
• Some of the customers include Gateway, Costco, eMachine, Sony, Cingular Wireless, Sprint Wireless, and Dlink
• Oversee development and maintenance of Customer Relationship Management CRM and Warehouse Management System WMS which integrate into various Enterprise Resource Planning ERP systems i.e. SAP, PeopleSoft, Oracle Financial
• Set strategic directions for corporate flagship product Helix360
• Oversee Corporate PMO Office, Engineering, Shared Services, Quality Assurance, Telecom, Business Analysts, and Technical Writers through out the Globe US Cities, China, and Manila
• Setup overseas development
• Oversee a Globally sophisticated Voice and Data network with DS-3, T1/DS-1, and MPLS network
• Telecom systems include Nortel, Avaya, and Aspect PBXes
• Responsible for deploying Workforce Management Systems which included Witness Systems, TCS, and eWFM from Aspect
• Responsible for deploying Call Monitoring Systems which included NICE and Witness Systems
• Setup 24/7/365 Global Network Operation Center NOC in Manila

EVP of Technology Confidential

• Responsible for setting the IT Strategic directions via the IT Steering Committee
• Instrumental with the Mergers and Acquisition M A of various companies into First Advantage Corporation's Technology department
• Develop operational plans and schedules to achieve annual and quarterly goals
• Implemented Change Board Committee with representation from various departments
• Oversee Global Software Development Bangalore, New York, Tampa, Los Angeles, San Francisco, Washington DC, and other various sites
• Lead and Manage the Director of Engineering, Director of Quality Assurance, Director of Program Management Office Business Analysts and Project Managers , Director of R D, and Director of Production Support for a total head count of over 120 personnel
• Direct the technical design, development and deployment of software in support of business initiatives and imperatives, concentrating on planning, definition, development phases and releases
• Set the strategic directions of Corporate Services Platform CSP
• Participate in the development of business alliances to strengthen the position of the application, architecture, and development process
• Contribute to decisions that ensure our product and service offerings remain competitive and continue to be viewed as world class
• Responsible for Sarbanes Oxley compliance
• Implemented various SDLC methodologies Evolutionary Prototype, XP, Sashimi Waterfall, and Spiral for the construction and management of over 70 concurrent development projects
• Negotiate SLAs for various vendors
• Responsible for planning and design of corporate data warehouse to leverage OLAP via the Cognos products PowerPlay and ReportNet
• Responsible and oversee the implementation of CMMi and Six Sigma certifications and standards.
• Various Tools were procured to achieve goals towards CMMi Borland CalibarRM, Borland StarTeam, Mercury Interactive's LoadRunner, and Mercury Interactive's TestDirector
• Implemented Rations Unified Process RUP to achieve efficiency in Software Development
• Actively train and mentor managers and staff in their professional, technical and personal career development

VP of Technology Confidential

• Responsible for initial concept to final deployment of Business Intelligence software focused in the Telecommunications Industry.
• The software application was designed based on the Applications Service Provider ASP model for the end user
• Part of the Executive Team to help strategize and implement various business ideas.
• Supervised and managed the Engineering, Operations, QA, and the Creative groups
• Oversaw all aspects of corporate Information Technology Security, Corporate email, software suites
• Business Intelligence software effective calculated and displayed near real-time data captured from the telecommunications switches from DMS 250.
• Backend software components/connecters were built to integrate with large telecommunications companies i.e. MCI over Frame Relay.
• Integrations with 3rd party Electronic Payment Gateway Authorize.net .
• Designed and Implemented a heterogeneous hardware solutions with Sun and Dell Servers running Sun OS/Solaris, Linux, and Windows XP.
• The ASP software was built utilizing Java, JSP, JavaScript, and Flash.
• Oracle 8.x was implemented to provide core data warehousing support.
• MySQL was chosen to provide lightening fast read only access for the Business Intelligence reporting software.
• Resin's high-performance application servers were used in conjunction with Apache Web server with load balancing for increased reliability was implemented.
• CORDA Technologies PopChart was integrated into the Business Intelligence solution
• Developed an in-house CRM Customer Relationship Management application.

CTO Confidential

• Responsible for running .ws Top Level Domain Name infrastructure.
• Designed, Architected, and implemented geographically distributed data center to maintain .ws Registry as well as Registrar.
• The application software was built on multiple platforms Java, C , Perl, Visual Basic tied to Oracle 8i on Sun platform. Additionally, MySQL database was used for some high performance quires. Utilized hybrid hardware/OS platforms from Sun/Solaris, VA Linux/Linux, and Dell/Windows 2000.
• Implemented RRP protocol for B->B transactions among all the Registrars.
• Built the infrastructure to support 182 countries.
• The data centers were architected with redundant and distributed Oracle databases along with load balanced application servers.
• Responsible for running the Engineering, Tech. Operations, QA, Creative, IS, and Product Development groups.
• Instrumental in building a state of the art 24/7/365 facility, which allows us to target consumers to sell .ws domain names.
• Maintain US and International based vendor relationships.
• Part of the Executive Team to help strategize and implement various business ideas.

Vice President of Technology Confidential

• Successfully delivered an Internet portal and client applications that supports 1 million users 100,000 concurrent users in the first year. Architecture sized to support 10 million users
• Overall responsibility for delivering an co-branded Internet Service Provider, including access dial-up/DSL/etc , customer support, billing, etc
• Managed and accountable for defining and implementing the technology strategy and an annual budget of 30 million for the first year
• Built and led Product Management, Engineering, Quality Assurance, Program Management, Technical Publication, and Operations Tech Ops, I.S., Customer Service and Billing organizations
• Built team to 70 personnel within 6 months 30 consultants plus 40 employees
• Identified, negotiated and procured enterprise scale hardware SUN E10000's, SUN E6500's, etc
• Identified, negotiated and procured enterprise scale software
• Identified, negotiated and procured managed server services hosting
• Define, design and manage guidelines and standard practices within Technology Group
• Responsible for the next generation personalized content framework slated to be the fastest design of its kind
• Released NetSmart portal and ISP/SaaS offering, including the private label Internet browser, web based email, calendar, address book, customer support, and billing
• Technologies used include: Oracle 8i Oracle Parallel Server , SUN, IIS, MTS, ASP, etc

Director of Technology Confidential

• Managed over 35 employees at the Los Angeles Office
• Developed business relationships with existing customers and was responsible for developing new business for the West Coast Operations
• Set strategic direction for corporate product
• Led the team to design, construct, and maintain various large complex applications for the Federal Governments to build and support document management system using custom DSM, FileNet, and Documentum
• Applications were built for Human Resources, Contract Management, Procurement, Medical, and Vendor management
• Various applications supported upwards of 100,000 plus back office users
• Some of the clients included the GSA, IRS, INS, VA, DOD, DLA, FAA, and other major government and Fortune 500 companies
• Extensive contacts and relationships with CEO/CIO/CTOs of various organizations to include Fortune 500 companies, Federal Government, and State and Local
• Held various technical/business seminars and speaking engagements hosted by Northrop
• Responsible for final approval on all Technical Proposals
• P L responsibilities for the West Coast Operations

Director of Technology Confidential

• Designed and deployed a N-Tier based Document Management using FileNet, Documentum, and custom DMS leveraging Workflow engines to support contracts for a government agency. Involved with technical proposal, site survey, system design, and development installation, training, and post installation supports. This system utilizes a desktop and Intranet client. Responsible for architecting the integration with legacy database systems.
• This application was configured with Netscape Enterprise Server on Microsoft NT platform. Utilized Java, JavaScript, and CGI. The Web client was designed in VB/ASP with Flash technology. The desktop client was a 32-bit application written in Visual Basic50 and C. This desktop client utilized the COM/DCOM architecture which eliminated the need to add SQL Net to each station. Designed multiple middle-tire process to handle all the database connections from the client by using Borland Database Engine BDE . Installed Oracle 8i on Microsoft NT server. The Middle-Tier was developed using Delphi language.
• Designed and deployed a N-Tier based Personnel Management System to support approximately 5000 users. Utilized Visual Basic 5.0 and Visual C to build the client software. Designed and installed Oracle 8.x running on Microsoft NT. Integrated Oracle 8.x with legacy database. Client software was fine-tuned to take advantage of Oracle Parallel Server. In charge of defining geographic fault tolerance for the Oracle databases. This application was integrated with Oracle HR, a Commercial Off the Shelf COTS product.
• Was responsible for full life cycle of the Enterprise Resource Planning ERP system. This system was built utilizing the COM/DCOM architecture. Designed part of the clients in Visual C and Visual Basic. The Intranet client utilized Java and JavaScript. The Intranet client supported 100 of the desktop functionality. The desktop and Intranet clients communicated with Oracle 8.x running on HP 9000.

Senior Systems Engineer/Analyst Confidential

• In charge of all aspects of requirements gathering, site survey, technical proposal, system design, systems integration, deployment, training, and post installation support. This system was built as a Workflow application to accept budget data from the mainframe system. Client software was written in C and Visual Basic. The Oracle Database 7.x was installed on HP 9000. Integrated various third party tools into this application JetForm, Crystal Report
• Involved in full life cycle of this Personnel Management Systems, which utilized FileNet Document Management and Workflow. The client software was written in Visual Basic 3.0. The server and driver software were written in C. The client and server software were written to communicate via TCP/IP with the Oracle Database 7.x on HP 9000 platform. Wrote device drivers to communicate with massive storage servers from Sony and HP. Designed additional drivers to communicate with FAX RightFAX and email servers cc:Mail Designed and installed Oracle 7.x on HP9000. This system utilized the Advanced Replication capability of Oracle 7.x to support multiple database sites. Responsible for fine tuning of Oracle Database to ensure the smooth operation.
• Designed and developed an enterprise Print on Demand POD system. I was involved with the full life cycle of the project. Responsible for design and installation of Oracle Sever 6.0 on Sun SparcStation running Sun OS 4.1x. Developed various UNIX processes using Pro C. One of the major processes was designed as a print server to feed the print jobs to Xerox Docutech printers and Kodaq 1392 printers. Responsible for resolving dual network protocol issues between TCP/IP and XNS. Additionally, the client software was developed for Sun OS and Microsoft Windows 3.1 platforms. Extensive programming with X-Windows for Sun OS platform. Developed client programs in Visual Basic 2.0 with third party toolkit to communicate with Oracle Database
• Involved in migrating Defense Logistic Agency DLA from Novell 3.1 to Novell 4.0. At the time, DLA was the second largest Novell 4.0 installation in the world. Designed the specification for the Network Directory Service NDS , which encompassed a userbase of over 5000 and over 200 network servers. Integrated IP tunneling to support HP 9000 server with Novell. Designed and deployed Lotus cc:Mail servers to support 5000 users.

System Analyst Confidential

• Analyzed and documented business process to improve the AOL products
• Part of a team to enhance the Windows and Mac based online software
• Worked closely with Sr. Architect to identify bugs in the system and propose a business solution
• Wrote various test scripts for the Chat rooms of AOL Software
• Interacted very closely with the Production Support and Customer Support group to ensure that the client feedback were documented for next iteration of product release
• Interacted closely with the Accounting department to ensure that the billing application was running smoothly identified problems with the billing application and worked closely with the senior architect of the application
• Provided software testing and support for PCLink software that was the prelude to the America Online software. Responsible for software testing and documentation of bugs. Provide technical support to end users and train new employees on the PCLink software

Programmer/Database Administrator Confidential

• Implemented the propriety application to communicate with various mainframe systems of the suppliers.
• Designed and developed the EDI application for the suppliers
• Designed and deployed Inventory Management, Accounts Receivable/Payable, and Order Entry system. Initially developed the application using IBM System/23 BASIC. The system was then migrated to Novell 2.x platform and was rewritten in a 3GL proprietary language and database.
• Incorporated Inventory Management application with a proprietary financial off the shelf product
• This was a nationally deployed system, which supported over 40 sales people. Worked very closely with IBM and Novell to deploy the system nationally.

Technical Skills

• Software/OS/WEB:
• J2EE/Java 2, Struts
• JAVA, JDBC, EJB, JSP, JavaScript, Swing
• JMS from AG Softwired
• . NET, C . NET, VP.NET
• Electronic Signature using DocuSign and other Digital Signature
• Weblogic 7.2, iBoss 2.0, iPlanet, and WebSphere
• Cognos 7.2 using PowerPlay and ReportNet
• Microsoft BizTalk
• Witness Software for Workforce Management and Call Monitoring
• Aspect eWFM for Workforce Management, FileNet, Documentum
• NICE call Monitoring
• Ultimate Software's HRMS/Payroll
• Lawson HRMS/Payroll
• Nobel Systems for Outbound Call Campaign
• Crystal Reports, Business Objects, Cognos
• Eclipse
• Borland CaliberRM and StarTeam
• Mercury Interactive LoadRunner and TestDirector
• Rhino
• Gemstone
• Service Oriented Architecture SOA
• Google API, Google Maps API, Google Calendar API, Cloud Storage API, Drive API, CustomSearch API, Youtube Data API, Pilot projects with AWS
• Enterprise Service Bus ESB and SOA Fabric
• Sonic ESB
• Web Services, SOAP, RMI, COBRA
• XML/HTML/DHTML/JavaScript/Jscript/VBScript/ASP/JSP
• HR-XML 2.1
• UML
• Corda PopChart
• C/C /Pro C
• Visual Basic
• FrontPage 2000, Dreamweaver , Fireworks
• Active-X, Flash, XML, WML, PERL, PHP
• Oracle 10g, 9i, 8i, 7x, 6x with Oracle Parallel Server OPS
• Oracle, MySQL, SQL Server, DB2
• Windows Server, Windows 95 98, NT Server, Sun OS/Solaris, HP-UX, Novell
• Call Detail Records CDR
• Microsoft IIS, Netscape Enterprise Server
• Hardware/Network/Standards
• Sun E10K, Sun 6500, Sun 4300, and Sun 250 w/D1000s
• Esker Fax Server
• Blade Servers
• SIP Phones
• Nobel Systems
• Aspect, Shoretel, Nortel, and Avaya PBX
• Cisco ICM and Peripheral Gateways, Barracuda Spam Filter
• HP 9000
• AS400, RS6000, Dec 11/750
• HP, Compaq, Dell, Gateway Servers
• DMS 250
• NAS: LeftHand and HP
• Massive Storage Devices Jukeboxes WORM, CDROM, MAGNETO
• COM/DCOM CORBA, LDAP
• TCP/IP, VoIP, VoFR, TDM