Organization Achievements

Confidential

• Agile Transformation Consultant. I provide agile transformation guidance and coaching to the agile transformation steering committee, which includes the CIO, senior program managers and enterprise architects.
• Program Consultant. I provide guidance and coaching at the program level for scaling agile including Scrum of Scrums and Product Scrum , epic and release planning, and program, product, epic, and release management, including prioritization, synchronization and alignment between team, program, and portfolio levels, scrum and non-scrum teams, and team members in the US, China new , Brazil new , India, and Romania.
• Scrum Team Coaching. I provide guidance and coaching to 3 new scrum teams, including 3 product owners, 3 ScrumMasters, 8 product analysts, and 3 development teams.
• ScrumMaster. I periodically fill in as the ScrumMaster for several teams when the teams' ScrumMasters are unavailable.
• Consultation for Non-Scrum Teams. I provide consultation and coaching for several non-scrum teams, including the Publishing Team Calendar Driven Kanban , Design Team Kanban - Dual Track Scrum , multiple Oracle R12 ERP Teams Waterfall , and Services Team for the purpose of alignment and synchronization with the scrum teams.
• XP Coaching. I provide guidance and coaching on the implementation of feature toggles, continuous integration including the base components of version control, proper merge and branch strategies, and automated testing , pair programming, and ATDD Acceptance Test Driven Development .
• Leadership Skills Coaching. I provide coaching and ad hoc training on organizational and leadership vision and alignment , servant leadership , lean-agile leadership , leadership by intent , pervasive leadership and self-organization at both team and program levels.
• Training. I provide classroom based scrum training for all new scrum team members, release planning and management training to the release management team, and program and product management training to epic owners, product managers, product owners and product analysts.
• Metrics, Tools Process Analysis Consultation. I provide analysis and guidance on the current implementation and potential use and improvements of JIRA Portfolio, JIRA Agile Scrum Kanban , JIRA Dashboards, and Trello Kanban , burn down charts, cumulative flow diagrams, cycle time and throughput, and ROI, KPIs and OKRs.

Confidential

• I trained new scrum product owners and scrum dev teams from scratch. I implemented an agile information program for all employees and contractors through Kremsa's internal Facebook page. I coached all product owners, agile project managers, and dev team members on how to eat an elephant...1 bite at a time with regard to creating child tickets instead of choking on a large task. I trained product owners, agile project managers and dev team members how to write a proper user story with acceptance criteria and personas. I coached project managers and product owners on identifying the minimal viable product and minimal marketable feature to get products to market sooner and to operate in a lean environment to decrease costs. I coached product owners and agile project managers on the use of continuous flow diagrams and their benefit when updating a client or stakeholders regardless of the methodology used scrum v. kanban v. waterfall . I created Jack's Agile Notebook as a tool for instructing others. I implemented the Assembla agile software and coached the agile project managers and their teams.
• Agile Transformation / Agent of Change. I transitioned the entire company from waterfall to agile, including the training of agile project managers on kanban and the implementation of Assembla agile software for over 50 team members. I personally converted two projects from waterfall to scrum methodology, coached two clients on how to become scrum product owners and two dev teams 5 to 7 dev team members per team how to use the scrum methodology, and helped the new scrum product owners handle their responsibilities until they came up to speed, all in an anti-scrum / anti-agile environment as an agent of change.
• Agile Software Implementation. I transitioned the entire company from Mantis bug tracker to Assembla agile software similar to Jira, Rally, VersionOne, etc. set basic agile guidelines such as milestones and iterations estimation of child tasks in place for all company projects provided live web training to the agile project managers created templates for the agile project managers to easily ramp up a project administered Assembla, and trained scrum product owners and dev team members on using Assembla for scrum.
• ScrumMaster. I was the ScrumMaster on two e-commerce projects. My responsibilities included leading and assisting these cross-functional teams to deliver business value through MVP minimal viable product in each iteration. I facilitated all scrum meetings, including release planning, sprint planning, daily standup meetings, sprint reviews and retrospectives. I was responsible for removing any impediments to help the delivery teams meet their sprint commitments and help the dev team and product owner negotiate over what can be included in a sprint. I was also responsible for making the team aware of sprint burndown and velocity rates and cumulative flow trends. I was responsible for agile training for the dev team and product owners.
• I converted a waterfall project to kanban that I manage as an agile project manager and assisted several project managers to move to kanban for their projects. I have used Kanban on several additional projects when appropriate.
• XP Techniques. I implemented the use of paired programming to bring new dev team members up to speed. I implemented automated unit testing on a project that involved backend work this included a dashboard to show the client the status of each automated unit test at various stages of the project . I started and completed a project to implement automated Selenium testing using Jenkins for scheduling and Github scripts for continuous integration of script updates on the server on one of my scrum projects and three agile projects managed by other project managers. I orchestrated improvements to custom build and push tools to deploy Github code to staging and production servers. I completed a project that automatically initiated the creation of an additional Amazon instance on a single command.
• Systems/Process Improvements. I implemented the Insightly CRM for project managers, account managers, digital marketing managers, and billing managers and provided initial training. Implemented RightSignature for electronic signatures on all contracts, NDAs, SOWs, and scope documents company wide. Created various templates and provided training for the managers. I worked with the director of technology to transition all projects from SVN to Github and then integrate Github with Assembla and a proprietary billing system to alert project managers when nothing had been committed to a repository in x days. I collaborated with the owner of Kremsa to document proper company process in the areas of Six Sigma, quality, and communication between company staff and clients. I created a document on how to create a good ticket in Assembla, an article on how to use scrum with distributed teams, and Jack's Agile Notebook and shared these with employees and/or various scrum/agile user groups on LinkedIn and Facebook.
• Technical Debt Reduction. I significantly decreased the amount of technical debt inherited when two projects were run under waterfall methodology by guiding the new scrum product owners during PBI prioritization meetings and sprint planning meetings.
• Servant Leadership Transparency. I instituted the idea of servant leader and transparency throughout all of my projects, regardless of the methodology used and coached the product owners and agile project managers to do the same.
• Distributed Team Experience. I have experience as a ScrumMaster and as an agile project manager working with distributed teams in Latin America, Eastern Europe and India and have implemented scrum methodology with distributed teams in different time zones through the use of Assembla's stand up report feature.
• PMO Responsibilities. I'm responsible for weekly production meetings for 4 agile project managers, 1 digital marketing manager, and 3 account managers for all client, internal, and partnership projects for weekly resource allocation of developers, tech leads, designers, and QA plus external 3rd party development/design partner resources as needed in a mixed matrix resource environment. I review continuous flow diagram reports to identify project status trends and review all project postmortems company wide. Postmortems include production budget v. product costs at the project and client levels, review of the amount of time various milestones took to be achieved, breakdown of hours per function and resource, lessons learned client facing, internal facing , and evaluations of the agile project manager, client and dev team members. I'm responsible for the review of project budgets and project statuses using various metric reporting techniques depending on whether scrum, kanban, or waterfall methodology is used milestones / iterations, burndown charts, continuous flow diagrams, velocity, stuck / blocking tickets, WIP, etc. .
• Contractor Responsibilities. I'm also responsible for all contractor recruiting, testing, and hiring project managers, digital marketing managers, developers, QA testers, QA engineers . I hired the first female developer and first female agile project manager from Latin America and the first SQE from India for Kremsa. I'm responsible for partnership relationship building and contracting with 3rd party development and design companies. I'm responsible for onboarding all new contractors and partner companies, including training on company process and technology standards and access to Assembla, Insightly, Github, and time entry/billing systems. I'm responsible for the creation of purchase orders for contract workers and partner companies.
• Client Facing Responsibilities. I'm responsible for creation of scopes, proposals, SOWs, contracts, and other documentation depending on the methodology used e.g. agile typically requires less documentation than waterfall . Responsible for the estimation and negotiation of contracts and change orders, the setting of expectations, and collection/negotiation of outstanding late client payments. I'm responsible for monthly project billing reports for clients prior to invoicing and the review of outstanding late client payments with the billing manager.
• Other Training Initiatives. I trained QA Testers to work as Business Analysts e.g. QA Testers learned how to use Axure to create interactive wireframes based on written scopes to delegate work from PMs to these resources at a lower cost and to keep these resources working during iteration/milestone/project cycles when QA resources would normally not be occupied. I trained QA testers on how to properly create test matrices using personas.

Confidential

• Implemented Unfuddle project management software and trained team members.
• Implemented iterative approach and WIP to projects run via traditional methodology
• Managed the entire SDLC process , from design to delivery.
• Created detailed scopes, SOWs, contracts, proposals, change orders, acceptance documents, and test matrices, negotiated with clients and set expectations, and responsible for the management and review of project budgets.
• Recruited all company developers
• Founded Near Shore S.A. as a cost center for 18techs, performed general management HR, payroll, etc. for employees and multiple contractors, and worked with the attorney and accountant to fulfill all government requirements, filings, and reports offshore.
• Helped migrate clients from a custom software solution to a staff augmentation model

Confidential

• Lead the ISO 27001 team trained 125 employees on information security did a pre-audit of various departments including HR, Finance, and IT passed the BSI audit to allow ISO 27001 site certification.
• Worked with an SQE to implement Selenium scripts for various projects.
• Performed front end UI and backend testing on .NET, HTML/CSS, and Cobol based sites/systems.
• Managed the change management process for 5 U.S. locations with code moves through the use of various tools as simple as FTP to as sophisticated as AccuRev
• Responsible for the creation of various kinds of documentation, including scopes, analyses, test matrices, training guidelines, and user guides.
• Instituted iterations in the implementation of Moodle features as part of the ISO 27001 training
• Recruited .NET and Cobol programmers, frontend developers, and project managers.
• Implemented a technical test screening process using Element K online tests.
• Experience working with RUP and CMMI in a multi-cultural, distributed team environment

Confidential

• Implemented and administered an Everest ERP/POS system SaaS and trained cashiers and managers.
• Created a Filemaker Pro based visual catalog and trained marketing staff
• Created a website using NetObjects Fusion for an import/export business
• World Bank ICSID Case ARB AF /07/3
• Organized 500 investors from 12 nations and acted as the investor advocate
• Hired two international law firms and experts
• Raised 2 million legal fund and managed the budget
• Investigated and identified key evidence
• Created a Joomla CMS website to provide case documentation and updates to the investors

Confidential

• Organized a board of directors and founded the association
• Worked with the treasurer and accountant to manage the budget and make the necessary financial reports to the government
• Obtained rights from the government to use the government owned rink
• Learned how to coach children, teenagers and adults through trial and error initially
• Learned how to train coaches and referees through trial and error initially .
• Organized youth programs and hockey clinics 12 youth teams at end of my presidency
• Obtained sponsorships from NHL, USA Hockey, local newspapers, and hockey fans
• Organized an adult hockey league and used league dues to support the youth program
• Brought a FIRS trainer to train and certify league referees
• Installed hockey boards in gyms for local youth programs
• Obtained sponsors and sent two teams to the inline hockey tournament at DisneyWorld and obtained sponsors and sent a team to Colombia to play against their national team
• Organized a youth hockey tournament with Costa Rican and Guatemalan teams
• Organized exhibition games against the Air Canada Flying Pirates
• Obtained sponsors for 2 teams at a children's home Artur Gogh
• Personally coached children from the children's home for 5 years every Monday night
• Created a website using NetObjects Fusion and posted weekly stats

Confidential

• Exceeded my branch's sales goals by 100 while meeting my branch's profitability goals
• Obtained new business without losing major existing contracts
• Expanded our reach into new areas through new products, vertical markets, and better service
• Collaborated with the branch operations manager to make sure that customers remained happy
• Hired an order entry person to give the operations manager more time to do operations
• Coached the order entry person how to upsell he later became a salesman a few years later with another company and is still in sales
• Coached the drivers how to look for sales opportunities and act on them
• Implemented a bonus program for the drivers
• Managed 3 sales representatives hired 1 and talked a non-performing sales representative into moving to another branch lowered my overhead and allowed me to hire a low paying order entry person that actually got us more sales .
• Implemented the Maximizer CRM for the sales representatives to keep track of prospects and customers and provided training
• Trained new personnel on services, products and processes.
• Implemented a cold calling telephone campaign had never been done at the company previously

Confidential

• Exceeded sales quota member of the Betz President's Club
• Used the discovery methodology of consultative selling selling based on needs assessment and ROI
• Implemented the Maximizer CRM for all S. California technical sales representatives to keep track of prospects and customers and provided training to 15 technical sales representatives, supervisors, and managers
• Trained customers on the application of BetzDearborn products
• Key customers included AC Delco Batteries, Nabisco, Marriott

Confidential

• Exceeded sales quota member of the VMX President's Club
• Largest individual sale was for 250,000 to LA Gear
• Used the discovery methodology of consultative selling selling based on needs assessment and ROI
• Provided custom individual training sessions to upper management, department specific training to sales/customer service, and general training to hundreds of client employees
• Did a lot of cold calling knocking on doors until I learned strategic selling skills
• Key customers included LA Gear and Interactive Systems.

Confidential

• I learned and lived by the motto lead, follow, or get out of the way and still do
• I learned and experienced the difference between leadership of people and management of assets/resources
• I learned and experienced the difference between tactics and strategy
• I learned about the use of special focused teams to get things done
• I learned how to be trained and how to train others and received a lot of experience in both
• Responsible for the training and welfare of 70 soldiers as a Second Lieutenant 2 platoons, including 2 warrant officers and 2 platoon seargeants, and the battery field command post which is more than double the responsibility for a person of that rank. Responsible for the care and maintenance of millions of dollars worth of equipment including a mobile mainframe computer and radar system, and launch system. My battalion passed collective training requirements for the deployment to Germany newly formed Patriot ADA unit
• Obtained standing as a NATO Tactical Evaluator
• Evaluated NATO units from various nations in Germany
• Responsible for the tactical training and tactical operations of a battalion 1000 soldiers as a junior First Lieutenant which is generally the responsibility of a senior Captain. My battalion received the highest score out of any Hawk ADA unit in Germany in the previous 5 years during a NATO Tactical Evaluation.
• Awarded an Army ROTC scholarship to attend UCLA
• Acknowledged as a UCLA Army ROTC Distinguished Military Graduate
• Acknowledged with the Army Commendation Medal, Army Overseas Ribbon, and Army Parachutists Badge
• Participated in the US Army Reserves, reaching the rank of Captain, before fulfilling my obligations set as a scholarship cadet