PROFESSIONAL SUMMARY

Extensive experience in supporting various government agencies, leading IT organizations in all aspects of Information Technology including Programming, Databases, System Analysis, Testing, Help Desk Support, Customer Services, Mainframes Operations and Data Center Support Engineer.

TECHNICAL SUMMARY

• Windows Support - Windows XP Windows 2003 Windows 7 and Windows 2008 servers Exchange Active Directory DNS DHCP TCP/IP various network cables installation testing, troubleshooting configuring monitoring Outlook various versions excellent end-users support and highest level of commitment to quality.
• Windows Operating Systems - Windows NT Windows XP Windows 7 Windows 8 extensive knowledge
• Unix/Linux Family SUSE Solaris AIX Sun Red Hat Ubuntu including all peripherals - good hands-on
• Trouble Ticketing Management Tools - SCDM ITIL Track-IT Foot Prints Remedy PVCS extensive knowledge
• Databases - Oracle PL/SQL SQL SQL Server TOAD Access SharePoint - good hands-on experienced
• Networks LAN WAN DNS DHCP TCP/IP IPv4 IPv6 Switches Ports Firewall good hands-on
• Storage IBM peripherals Legato Tivoli IBM 3240 Tape Drives IBM 3900 Xerox 9790 Printers IBM 3480 Cartridge Drives HP 7900 Series Tape Disc Drive
• Extensive knowledge in variety of printers usage, including HP printers, Xerox, Canon, IBM etc
• Miscellaneous FTP COTS Lync Office Communicator System OCS MAC IDS IPS
• Programming Languages C Oracle Java .Net Cobol - good understanding of SDLC etc

PROFESSIONAL WORK HISTORY:

Windows Migration Engineer

Confidential

• Responsibility includes but not limited to planning and performing remote and onsite trouble-free migrations including Pre-migration involving 10 15 minutes counseling with users
• Detail oriented self-motivated and excel in the areas of work activity, organization and execution
• Post prior migrations with users to justify migrations successfulness and error-free deliveries
• Provide trainings/guidance, advise and recommend to the clients the best backup process to enable them recover data catastrophic
• Act as central point of contact by greeting scheduled/walk-in customers through handling external/internal inquiries/concerns and aid resolutions
• Proficiency with installations/fix including database issues for developers, Assistive Technology Software such as Dragon NaturallySpeaking, Jaws etc., Printers, MS Office, Outlook 2010, Word Speller Check errors and resolution wireless devices configuration, Guardian Edge/Symantec Endpoint Protection security registration, password reset/user accounts managements and certificates processing
• Work as a subject matter expert for tools used in data migration including variety of various COTS products, and take complete responsibility of project with remote/onsite support to clients as per requirements
• Handle in-depth technical reviews of new and existing IT systems in order to identify the appropriate mitigation strategies, required to bring systems into compliance with established policy and industry guidelines
• Coordinate with different level of managers/team members for successful data migration and process on same through an effective communication, including mentoring team members to evaluate, coordinate and provide errors free data migration solutions
• Take complete responsibility of documenting and updating of incident reports via SCDM upon successful/unsuccessful migration

IT Specialist,

Confidential

Technical supports migrated Washington Adventist Hospital WAH users from Confidential accounts to Microsoft Exchange Outlook Web App OWA accounts creating shared Mailbox known as proxy with Outlook versions 2003, 2007 and 2010 installed, configured, and troubleshoot Single-Signed-On applications on Dell Tangent Computers provided on-the-job trainings for doctors, nurses and other staff members on the usage and other networks related issues.

IT Specialist, Confidential

• Independently worked in sophisticated network environments - supported over 4000 users around the country and outside of US worked in every aspect of troubleshooting process, from complex helpdesk issues to network without manager/supervisor presence utilizing the following tools, ITIL, Lync etc.
• Proficiency in installing network Cat5e, Cat6 cabling
• Engaged in 20-30 of time managing Network issues/Administrator by creating user profiles upon imaging completion, password management and other advanced administrative process monitored, documented, maintained and troubleshoot all network and infrastructure components remotely installed third-party software for developers utilizing Lync, and Remote Desktop Connection
• Frontline helpdesk support by engaging in 70-80 of the time in managing service/helpdesk support including utilizing ITIL, telephone support, email, instant message via Lync, walk-in and web requests assessed problems and prioritized response with the industry standard troubleshooting practices required

IT Specialist, Confidential

Responsible for all software application support including troubleshooting and maintenance tracked customer calls, emails created work-orders using Track-IT Incident Report System maintained history records and related problem documentation provided top quality customer service by assisting with problems that occur with hardware, software, printers and network related issues

IT Specialist, Confidential

• Exercised considerable initiative and judgment in planning and organizing work, carried out work process and modified plans to meet unexpected situations as Support Analyst, I was a primary point of contact for all customers and responsible for recording incident reports, closing of incidents reports and determining customers satisfaction
• Conveyed customers' calls in a reassuring manner and step-by-step to resolve problems played a major role in imaging and deployment of Dell Laptop computers implementation, planning and coordinating of hardware, software, configuration, sizing/storage, security, and disaster recovery systems

IT Specialist, Confidential

• Mastered CRIS database systems by researching the various functionalities reviewed environmental regulations, knowing the stored libraries and what each stored library contained interpret each library's functionality, the meaning of each source code, status, including limitations on the usefulness of such source to particular fact situations of the programs, thereby effectively design and generate output
• Updated, and accessed a variety of records and information extensively using SQL, Natural 4th Generation Programming Language, and TSO IBM subsystem provided excellent customer services by establishing positive relationships with district personnel, representatives from external organizations and others
• Promoted teamwork by sharing knowledge, cooperating with others, participated in meetings and work groups, and supported goals and objectives of the district and divisions heads participant in a number of bureau-wide initiatives and developed procedures on vouchers and Batch Processing activities under the purview of our office, and were routinely approved by supervisor without modification

IT Specialist

Confidential

• Coordinated and validated federal grants issues with the National Highway Traffic Safety Administration personnel an increasing responsibility including escalating incident reports to the management to determine its quality and integrity, government Grant Tracking Systems GTS , and Crystal Reports applications developed, implemented, and enforced a policy requiring off-site personnel accounts, including strong and complex password utilizing Oracle 9i, TOAD, SQL, Excel, Access and Microsoft Office Suite
• Provided comprehensive off-site personnel passwords management through scripts to avoid security breaches built positive relationships with the Grants Tracking Systems customers, regional and field personnel though ongoing communication consistently commended for exceptional customer relationship skills and ability to resolve problems and enhance service satisfaction

System Engineer

Confidential

• System Engineer managed all aspects of Confidential Science Data Center including, Ingests and Distributions subsystems managed and maintained all assigned operational activities
• Trained other co-workers on Unix/Oracle platforms including AIX, Solaris, Sun served as communication point, both to receive reports of security incidents and disseminate vital information to appropriate entities using Remedy Incident Management Systems facilitated resolution of escalated incidents in accordance with the clients, and ensuring the overall complexness and accuracy of closed incidents
• Liaised with other project areas to coordinate interdependencies and resolved issues. Environments: NASA Satellite, TERRA, AURA, AQUA, HIRLDS, NOAA, MLS Satellite Mission for the National Aeronautics and Space Administration MODAPS, LARC, EDC, NSIDC DAAC's for Level 3, Level 4 Ocean Land and Atmosphere Products Unix, Oracle, Sybase, COTs Remedy Trouble Ticketing System