PROFESSIONAL SUMMARY:

• Over 8 years of IT Experience 4 years of experience in the Salesforce CRM as a Developer and Administrator and 4 years of experience as java developer.
• Created various custom objects, custom fields, page layouts, custom Tabs, custom reports as per the requirements.
• Completed DEV 401 certification.
• Experience in designing of Dashboards, Apex Classes, Controllers, and various other components as per the client and application requirements.
• Extensive Experience in customization of Reports based on user and organizational requirement.
• Implemented various advanced fields like Custom Formula Fields, Field Dependencies, Validation rules, Work Flows and Approval Processes for automated alerts, field updates and Email alerts.
• In-depth understanding of SFDC CRM business processes.
• Proficient in Salesforce administrative tasks created profiles, roles, users, page layouts, e-mail services, reports and dashboards.
• Integrated Apex with External services by making callouts that used SOAP and WSDL
• Experienced in SFDC implementation and customization gathered business requirement, entity relationships and implemented sales force custom objects and junction objects with lookup relationship and master detail relationship, as per business needs.
• Hands-on experience in analysis, design, development, and testing of the SFDC application
• Extensive expertise in SFDC development using Visual Force Pages, Visual Force components, Force.com IDE, SOQL, and SOSL.
• Experienced with Sales Cloud, Service Cloud, Call Center, Chatter and App-exchange.
• Hands on experience with Apex Language, Apex Trigger, Apex Class , Test Methods , Web Service, Visual force Pages, Visual force Components Controllers
• Implemented complete application design and development process in Salesforce.
• Experience in data migration using Salesforce data loader and import wizard.
• Experienced in developing HTML pages with Java script validation for Web to Lead, and Web to case.
• Extensive experience in business CRM process like Forecasting, Campaign Management, Lead management, Pipeline Management, Account Management and Case management.
• Developed Custom Controller, Extensions, Triggers, Test Methods, and Web Services.
• Excellent communication and inter-personal skills, experienced working with both large and small teams.

TECHNICAL SKILLS:

• CRM: Salesforce.com
• SFDC Technology: Apex Custom Controllers and Extensions, Apex Triggers, Visual Force Pages, Force.com IDE Eclipse , Ajax toolkit, Packaging and Migrations, SOQL, SOSL, SFDC Utilities/Tools: Data Loader, Workflows Approvals, Dashboards, Custom Objects
• Languages: C, C , Java, PHP, SQL
• Operating Systems: Linux, MS Windows Vista/7/8
• Web Technologies: HTML, JavaScript, JQuery, CSS, XML.

Project Summary:

Thomson Reuter S2E instance , MN Sr. Salesforce Administrator/Consultant/Developer

Responsibilities:

• Implemented and created users with permissions, about 2000 users nationwide on the CRM platform
• Created user groups and configured workflows and assignment rules to enable proper routing of leads to the marketing team members.
• Created Customized dashboards for the individual departments and case team members to keep track of the cases assigned to them and to share insight across the company.
• Implemented Chatter, and developed visual force page for the mobile application.
• Created Visual force pages to provide customer status to different geographical location filters.
• Develop triggers to meet the complex business rules on custom objects by following Apex Best Practices.
• Created various Reports summary reports, tabular reports, matrix reports and Report Folders to assist Service managers to better utilize Sales force and configured various Reports and for different user profiles based on the need in the organization.
• Test and trial with Sandbox and Development environment features
• Built custom License management app for the services team that tracks software license purchases and makes it easy for customers to log in to the portal and download new licenses.
• Create case escalation rules to escalate cases automatically if they are not resolved within a certain period of time.
• Integrated Apex with External services by making callouts that used SOAP and WSDL
• Used Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL an SOQL queries, Locking statements, Transactional control and Exception statements to invoke Apex triggers
• Use of Advanced Excel to collaborated and update reports from CRM to csv Excel platform

Environment:

Salesforce.com, Visual force Pages, Component, Controllers , Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflow Rules, Data loader, SOQL, SOSL, Apex Schema Builders, and Custom Tabs, Advanced use of Microsoft Excel

CONFIDENTIAL

Salesforce Analyst, Administrator/ Developer

Responsibilities:

• Configured and gathered requirement for the application to meet business requirements.
• Created accounts, tab, fields, and schema builders to define relationships.
• Designed Visual Force pages for the reports and dashboards to grant access for specific group of users.
• Expertise in working with case management configured web to case implemented e-mail to case to convert incoming customer e-mail into cases in salesforce, configured the case assignment rule.
• Involve in creation of custom Web to lead forms and Campaign to lead forms.
• Integrated LinkedIn with salesforce to capture leads and Sync contacts.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
• Implemented Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Responsible for Visual force pages that could be rendered as PDF's, build dashboard components and define email templates.
• Responsible working with Salesforce CRM to invoke Apex classes
• Created case escalation rules to escalate cases automatically if they are not resolved within a certain period of time
• Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Worked with Approval processes that used Email Approvals and Parallel Approval steps
• Used Process Visualizer to study Approval steps.
• Implemented minor enhancements on standard objects including Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes, and Activities.
• Developed Apex Classes Triggers and linked them to manage the workflows developed in the system.
• Worked with data migration using Salesforce data loader and import wizard.
• Worked with Developer Sandbox and Force.com IDE to migrate written classes.
• Implemented Salesforce Chatter for internal users to share the deal information and status updated on various activities.

Environment:

Salesforce.com, Visual force, Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflows, Rules, Data loader, SOQL, SOSL, Apex Schema Builders, Advanced use of Excel

CONFIDENTIAL

Salesforce Developer/Administrator

CONFIDENTIAL is a diversified financial services company offering banking, insurance, investment, and mortgage services to their customers. They adopted Salesforce for campaigns management, customer self-service requirements, marketing, and CRM processes across sales and support. Dashboard reports were implemented for daily updated reports.

Responsibilities:

• Implemented and customized Salesforce customer relationship management CRM for Marketing, Sales and Case Management.
• Created Visual force pages to provide customer status to sales team and executive team based on different geographical location filters.
• Develop triggers to meet the complex business rules on custom objects by following Apex Best Practices.
• Expanded deployment for customer service reps, partner portal users, and customer portal users
• Data integration and migration from legacy SAP and excel sheets, using Pervasive for Data Integration, and data loader
• Built custom License management app for the services team that tracks software license purchases and makes it easy for customers to log in to the portal and download new licenses.
• Implemented Chatter, and developed visual force page for the mobile application.
• Created Customized dashboards for the service representatives and case team members to keep track of the cases assigned to them and to share insight across the company.
• Created user groups and configured workflows and assignment rules to enable proper routing of leads to the marketing members.
• Created various Reports summary reports, tabular reports, matrix reports and Report Folders to assist Service managers to better utilize Sales force and configured various Reports and for different user profiles based on the need in the organization.

Environment:

Salesforce.com, Visual force Pages, Component, Controllers , Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflows, Rules, Data loader, SOQL, SOSL, Apex Schema Builders, and Custom Tabs, Excel.

CONFIDENTIAL, Java Developer

CONFIDENTIALis a member of the CONFIDENTIALwhich is also a leading provider of financial services. The project was to incorporate a CRM tool that will enable them to streamline operations, improve business processes and overall efficiency among clients and partners. The company sought a CRM solution that was cost effective, easily deployable with the desired scalability, flexibility and adaptability to changing business needs with added value to organization wide productivity

Responsibilities:

• Used JSP, JavaScript, JQuery, and JSF for Rich UI layer
• Created annotations based mapping for Hibernate
• Involved in writing DAO layer using Hibernate to access the Oracle database
• Analyzed spring security for granular authorization in web-tier
• Developed the presentation layer using JSP, Tag libraries, HTML , CSS and client validations using JavaScript
• Transformed XML content into HTML using XPath, XSLT
• Developed use case, class and sequence diagrams for the modules using UML
• Worked on generating the web services classes by using Service Oriented Architecture SOA, WSDL, UDDI, and SOAP

Environment:

Salesforce.com, Visual force, Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflows, Rules, Data loader, SOQL, SOSL, Apex, Excel

CONFIDENTIAL

Jr. Java Developer

CONFIDENTIAL has provided Project and Program Management support, Enterprise Content Management solutions, Systems Integration services and IT Infrastructure support for its federal, state and local government clients, as well as for its commercial and not-for-profit clients. Analyze, design, deploy and maintain solutions and technologies that enable our clients to acquire, transform, and utilize business information to manage their businesses successfully.

Responsibilities:

• Developed use case, class and sequence diagrams for the modules using UML
• Created annotations based mapping for Hibernate
• Analyzed spring security for granular authorization in web-tier
• Developed the presentation layer using JSP, Tag libraries, HTML , CSS and client validations using JavaScript
• Used JSP, JavaScript, JQuery, and JSF for Rich UI layer
• Transformed XML content into HTML using XPath, XSLT
• Worked on generating the web services classes by using Service Oriented Architecture SOA, WSDL, UDDI, and SOAP
• Involved in writing DAO layer using Hibernate to access the Oracle database

Environment:

Java, J2EE, JSP, Servlets, Hibernate, Eclipse, Spring , JSP, XHTML, SOAP, WSDL, UML, HTML, XHTML, DHTML, JavaScript, JQuery, Struts 2.0, CSS, My SQL

CONFIDENTIAL

Jr. Java Developer

Business Data soft Confidential act as an IT service provider and assist organizations to become more efficient through effective deployment of IT solutions. BDPL's main business area is Software Development, Business Process Outsourcing BPO , Web Development, Customized Software Application Development and IT Offshore Outsourcing Services.

Responsibilities:

• Assisted in proposing suitable UML class diagrams for the project.
• Used JSP, Servlets for developing end user interaction
• Used JDBC-ODBC Bridge for Database Connection
• Wrote SQL scripts to create and maintain the database, roles, users, tables, views, procedures and triggers in Oracle.
• Used JavaScript for certain important client-side validations
• Developed front end XSL in displaying the data in HTML format using XSLT XML
• Built and deployed war files in Web logic
• Testing and debugging the project for proper functionality and documenting modules

Environment:

Java, Java Servlets, EJB, JSP, JDBC, HTML, XML, XSLT, NetBeans IDE, BEA Web logic, UML, Java Script.