Executive Brief

Accomplished Executive in both Business and Information Technology. Proven ability to effectively staff, motivate employees and deliver on time projects and programs. Experience in business strategy, software, hardware, networking, architecture, business process, system integration and information quality. Innovative leader with excellent analytical, Project Program Management, Communications, Quality, and Technical knowledge and experience with a proven track record in using technology to create a competitive advantage.

Highlights of strengths:

• Leadership, Thought Leader, Passionate Energetic, Entrepreneurial, Operation, Communication
• Organizational Design, Program Management, Innovative, Change Management, Influence,

Strategic Planning Execution

Key Leadership Accomplishments

• Establish the vision, strategy service channels for Information Technology IT . Designed to transform IT to a service business, built and executed the model to assess the viability of a given service, its price competitiveness, reasonability of total cost of ownership and assurance of consumer satisfaction.
• Established and managed an Information Quality organization responsible for leading and implementing Data Quality across business and IT company wide. Driving standards, best practices, and compliance throughout the enterprise.
• Design and implemented a number of Business Intelligence solutions for Research Development, Statistical Modeling, Analytics and Product reporting.
• Operated a Customer Service Network Organization responsible for design, maintenance and support of customer computer, video and phone networks.
• Developed and implemented numerous Business Applications and Data Warehouse environments including HR, Financials, Manufacturing ERP, Customer Services, Sales Marketing and Business Intelligence.
• Operated a P L customer service unit responsible for maintaining all customer computer equipment. Staffed and managed the Northeast area customer service function, increasing annual revenues from 350,000 to 5.2 million dollars.
• Managed the execution of various programs and project with business partners, Accenture, Sapient, and Cognizant consulting. Utilizing on and off shore resources in a Business Analyst, Software Development and Quality Assurance capacity.
• Designed and managed a regional customer 7X24 call center with 20 customer support representatives. Responsibilities included logging and tracking customer service calls, notification and dispatch of appropriate service engineers to meet customer service agreement commitments. Implemented Automated Call Distribution tool that tracked and reported customer call volume and statistics.

St. Paul Travelers Insurance

Confidential

• Managing and leading a group of data management analyst within the Personal Insurance division Business Intelligence Competency Center responsible for developing, facilitating, and enforcing organizational adoption and maintenance of the overall direction of data principles, data governance and data quality standards and drive business intelligence and analytics throughout the PI business units.
• Establish, implement, and support the processes associated with management of all Data Governance review board activities.
• Successfully implemented a number of technology decisions within all data management disciplines MetaData Mgmt, Data Profiling Quality, ETL, and BI .
• Matrix manage business and IT resources to deliver application and data warehouse development activities that meet business requirements and strategic project initiatives.
• Responsible for maintaining data integrity and security through implementation of business processes, database standards, policies, and procedures. Ensure regular review, analysis, and documentation of all existing and new systems.
• Successfully deliver a company wide Data Management Framework and guiding principles used to implement our Enterprise wide Data Warehouse, Data Modeling, data standards and governance.
• Act as thought leader to Business Intelligence, Enterprise data modeling, architecture design, and operational implementations.

Confidential

EMC Director Data Governance Information Quality

• Quality, Data Governance, Master Data Management and Quality. Manage information data standards, change control, metadata, and data governance. Manage all company wide Product Quality and Analysis reporting activities. Managed a staff of 35 resources with a budget of 5M.
• Manage and lead the direction and strategy for all company wide initiatives in Business Process, Information
• Successfully implemented a Data Governance and Quality organization responsible for the direction, leadership and management of all governance principles, practices and activities driving data as a key company asset.
• Successfully managed the development of an Information Quality organization responsible for leading and driving all company wide Data Quality initiatives, data/information standards, metadata definitions, business practices/procedures, data architecture including transactional and master data employee, customer, product, vendor data . Facilitate and drive data ownership and stewardships across the company.
• Manage the development of a company wide Total Customer Experience Operational metric process and tool. Delivering key operational metrics, customer survey, and account information by customer account and site level reporting.
• Manage Total Quality Management, Six Sigma and continuous improvement initiatives throughout the company. Identify opportunities to improve processes, applications, performance, efficiencies with IS and external vendors.
• Design and implement a Customer Master data architecture using Duns Bradstreet and Sales Operations transactional information in support of our Sales and Customer Life Cycle process.

Director Enterprise Systems

• requirements, software development, business analysis, testing and implementation.
• Managed internal EMC and external Accenture and Oracle consulting resources. Driving support for business
• Corporate Program lead supporting the delivery of an ERP and CRM legacy transition to Oracle solution.
• Ability to effectively communicate and work with senior executives, development staff, cross functional teams and vendors to deliver high quality application improvements, project management, budgeting funding, strategic business direction and planning, staffing/hiring, and team building.
• Successfully managed the integration and implementation of change management and process improvement to meet the implementation of a company wide ERP oracle solution.
• Proven ability to effectively provide leadership in operational effectiveness by reducing current work force by 20 and providing a 30 improvement in business processing
• Successfully implemented all oracle ERP and CRM modules. Worked closely with Manufacturing, Engineering, Sales Marketing to implement across all business units. Received Presidents Award for outstanding leadership and successful program implementation.
• Manage all aspect of business and system process improvement, business process design, work flow design, change management and re-engineering to provide efficient and productivity improvement across all lines of business.

Confidential

Sales Marketing Applications Sr. Manager

• Manage business and technical development for all Sales Marketing applications for Lotus Corporation. Provide Information Technology strategic direction, leadership and guidance to managers and staff, in support of all operational and development activities supporting Sales and Marketing business units. Provide direction and management of corporate networking, security, remote access, user management, backup, disaster recovery, storage solutions, Wide Area and Storage Area Networks, data centers, and redundant systems.
• Manage a staff of 40 software developers, database administrators, business/system analyst that supported all Sales applications Sales Force, Contact, Opportunity Management and Sales Compensation . Also supported Marketing direct and indirect customer database, D B and Harte-Hank databases.
• Provide strategic direction, support and architectural design for all Sales Marketing and CRM applications, Data Warehouse and Repository in a Sybase and Oracle platform.
• Successfully implemented an Internet E-Commerce Web solution for end user Direct Marketing sales strategy. Using Lotus Notes/Domino and JavaScript to provide Lotus business partners, and advertising agencies access to marketing and advertising information through an Internet solution. Providing Internet security to allow only approved partners and vendors access to Lotus information.
• Evaluate and deploy productivity tools, desktop solutions, operation systems and related infrastructure for Worldwide Sales Marketing organizations. Responsible for planning and deployment of Sales Marketing end user laptop remote computer technology worldwide.
• Successfully implemented and managed a third party vendor Sales Compensation application, funding for yearly budget of 5M dollars to support application development.
• Hired, trained, and manage a staff of first and second level managers, with responsibility for 30 IT operational support and application development staff. Manage all IT development and production resources and schedules, as well as technical services and database administration.

Confidential

Senior Business Application Manager

• Manage program managers, software developers, business analysts responsible for providing business and technical development and support for business applications for the Americas Multivendor Customer Services Sales Operations Organization.
• Successfully manage and implemented a PC strategy and suite of tools used by the Customer Service and Sales Operations in support of business processes and requirements. Applications supported customer call handling, service labor reporting and tracking, business forecasting, logistic tracking and mgmt, contract administration, Sales force automation, data warehouse and reporting. The services suite of tools supported over 5,000 service engineers and managers.
• Developed and implemented a CRM and Sales force automation solution supporting Customer Contact and Lead Management application for both desktop and laptop systems utilized by 450 direct sales, telemarketing representatives and managers.
• Analyze, evaluate and provide strategic business and technical direction on third party sales force automation tools and software packages. Develop yearly business plans in support of purchasing and implementing application tools.
• Managed the development and implementation of Sales goaling, forecasting and compensation tools.
• Developed and managed yearly business plans, cost benefit analysis and acquire funding for yearly budget of 4M dollars.

Information Systems Manager

• Manage the business and technical development, implementation and maintenance of the Customer Services Contract Administration Applications.
• Hired, trained and managed a group of 20 individuals, senior and junior level business systems analyst and IS technical personnel. Responsibilities included project management, system/software development, and implementation of application solutions supporting customer services contract administration. Support of 4 customer data centers within the U.S.
• Managed the Customer Service Contract application that supported 400 field services contract users and managers with over 100,000 customers worldwide. The service contract customer install base worth 3 billion dollars in service revenue per year. Functions included customer service contracts quoting, pricing, installed based customer information, contract management and operational reporting

Other management business training

• Six Sigma/TQM/Lean - Fundamentals of Networks Internet/Intranet
• Project Management - Sales Training
• Data Analysis - Systems Life Cycle Development Phase Review
• Negotiations Skills - Field Manager Training Development
• Interviewing Skills - Counseling Skills Workshop
• Problem Solving - Investment in Excellence
• Influencing Skills - Data Management
• High Performance Team - Total Quality Management
• Information Quality Management - Fundamentals of Client/Server Technology
• Fundamentals of Relational Database Technology