WORK EXPERIENCE

IT Specialist

• Install, configure, troubleshoot, and maintain various hardware and software to ensure the availability and functionality of VA systems. Help design, develop and maintain one or more IT systems. Provide in - house technical expertise for the resolution of technical problems. Analyze system malfunctions for major center-wide systems and take whatever action is required to remedy or effect system recovery. Evaluate specifications and features of new products, performing a product comparison, feasibility and cost benefits analysis, and conduct performance and compatibility testing. Identify and mitigate security vulnerability and risks and maintain server integrity and availability. Accomplishments: Installed, wired, and configured servers to facilitate the conversion of all network servers to virtual servers. Participating in the creation and conversion of virtual servers utilizing VMware ESXi 4.1. Configuring Cisco 3750 PoE switches to facilitate the refresh of older equipment throughout the medical center.
• Duties: Serve as the System Administrator in the Information Management Division of the U.S. Army Logistics Innovation Agency LIA . Build, maintain and administer servers for CITRIX, Microsoft Exchange, Blackberry Enterprise Server, Symantec Enterprise Management Protection, DHCP, WINS, Symantec Backup, Intranet, Patchlink, WSUS, print, Internet Super Scout and file servers with network attached storage. Develop and implement plans to support the integration of new assets and services. Provides Organizational Unit OU administration of network, modify and create group policies as required. Support USALIA Microsoft Active Directory structure. Apply Information Assurance principles to maintain the confidentiality, integrity and availability of systems and data. Scan, remediate, document and report the Information Assurance status of all assigned assets by conducting Retina scans, DISA platinum scans and create Plan of Action and Milestones to document networthiness. Document network architectures and creates artifacts to support accreditation of all LIA networks. Assist with the development of LIA deliverables such as the Information Management Spend Plan and the IT Contingency Plan. Serve as the alternate COMSEC Responsible Officer for LIA New Cumberland and manage the Communications Security Program for the LIA-Fort Belvoir site. Enforce security controls outlined in AR 25-2 and other applicable regulations on all LIA Fort Belvoir assets. Establish rapport with external agencies and support all LIA special project needs. Perform backup and recovery operations to support the agency Continuity of Operations Plan to support the HQDA G4 . Provide Information Technology support for innovation projects by attending group meetings, making recommendations and assisting or initiating the process for software, hardware, and network connection approval to the IA review panel in support of LIA projects.
• ACCOMPLISHMENTS: Provided smooth transition of system administration duties from contract to government. Planned, configured and installed a WSUS solution to update all Microsoft workstations and servers effectively. Participated in DIACAP by creating, managing and configuring group policy objects to correct deficiencies on all workstations and servers. Created POA M's to track and update findings for the DIACAP and agency. Used knowledge and experience to set correct permissions, Active Directory nesting of groups and recycle of unused equipment upon transfer of system administration duties to government from contractor. Hardened existing network infrastructure at Fort Belvoir USALIA in accordance with DISA polices and Army/DoD directives. Scanned and remediated assets to assure compliance with best business practices. . Recommended the use of VMware to assist with testing of products to support innovation projects

Confidential

• Duties: Provide support to over 500 users on the First Army network by ensuring all network servers, and switches and routers on the classified and unclassified networks are functionally at full capability. Troubleshoot complex network outages as they occur utilizing packet monitoring tools, Microsoft applications and Army approved vendor neutral tools. Maintain and troubleshoot DHCP, DNS, VMware ESX, file and print servers for First Army. Build, load, and apply STIGS to all new servers when they arrive or are transitioned to a different function. Build virtual servers to assist in a new testing environment to support First Army Portal and web applications. Maintain the virtual network for First Army. On a daily basis, provide technical assistance to, policy interpretations, and consultation to First Army staff with regards to newly built servers and the function of network performance. I promptly address all issues which are identified via oral or written communication to supervisors and affected end users. I provide technical direction and consultation for professional services provided by vendors and review specifications for workload to be accomplished under vendor contracts, evaluate vendor's work prior to acceptance to ensure satisfaction of requirements. Confirm all security policies are adhered to on First Army Servers and take immediate action when discrepancies are found. Log all server repairs noting pertinent information within 4 hrs. I keep all information providing documentation on all servers housed in First Army and make this document visible to First Army networking staff. Ensure this document is updated each time a change occurs within 4 hrs with accuracy. As a senior technician, I also assist helpdesk personnel in complex issues. Advise networking staff via weekly meetings of any tasks currently being conducted. As an addition function of my current job, I schedule and coordinate technical training for all ISD personnel.
• ACCOMPLISHMENTS: In preparation for the BRAC move to Rock Island Arsenal, I built from scratch a baseline First Army network build sheet noting every step in the process in documentation. Installed Windows Server 2008 on a print server to better facilitate Windows Vista Enterprise edition now deployed to all First Army client machines and laptops. I worked with First Army G6 and Fort McPherson contracting to procure technical training within a 50,000 dollar budget. Through the solicitation process that I initiated, I was able to obtain 175 technical training vouchers on budget. I schedule technical training for all ISD personnel including contractors while keeping track of voucher usage. I also schedule training and keep track of all vouchers for a different contract for VMware specific training. Helped install new DELL blade enclosure with servers and attached SAN. I Installed network operating system on the blade servers and several critical applications. I helped with the carving of new LUNs in newly installed SAN. Inspected and identifed new multimillion dollar DELL blade systems, routers and switches purchased by First Army for replication between RIA and Fort Gillem. Work with the DELL Engineers while installing the blade systems to ensure it is installed to First Army specifications to ensure replication between Rock Island COOP site and First Army will be able to proceed. Installed and configured a VMware virtualized environment on SharePoint production servers ensuring First Army can function with maximum capacity. I participated in the migration of First Army client computers to Microsoft Vista Enterprise Edition.

Confidential

• Duties: Provide network and computer support for the 157 Brigade Headquarters and assigned battalions in support of mobilization and training of National Guard and Reserve forces at multiple CONUS locations. Plan, coordinate, and establish LAN access for secure and nonsecure network connectivity. Coordinate VTC scheduling and functionality of all VTC equipment. Configure network switches, servers, provide user support and maintenance support for the brigade within budget constraints during mobilization and post mobilization training missions of reserve forces at multiple locations within CONUS simultaneously. Ensure network support currently available for each location is in place and operational within two weeks of mission start. Coordinate with DOIM, vendors and manufacturers for replacement part or components, while determining cost effectiveness of repair not covered by warranty or warranty replacement of hardware. Troubleshoot servers, computers, routers, switches, printers, and plotters when hardware and software issues arise. Schedule server backups. Provide support for all unit blackberry's, initiate enterprise activation and coordinate issuance to users. Provide customer support to brigade and battalions by completing work orders of requests. Initiate customer support to officers, soldiers and civilians employees at multiple CONUS locations to support the accomplishment of the brigade's mission. Ensure work orders or requests are completed within two business days unless awaiting external support to complete. Coordinate external support and ensure timely responses for all requests for support.
• ACCOMPLISHMENTS: Helped design, network infrastructure and wire HICON tent at FOB Patriot on Fort Bragg to support current Army training missions. Imaged hundred of workstations with Norton Ghost Server in strict timeframe to support training missions at BCTC on Fort Bragg. Designed, wired, and configured network servers at BCTC on Fort Bragg. Participated in the configuration and issuance of global blackberry devices, satellite phones to support MRAP mission. Rebuilt print server that had been broken for months. Developed and implented automation strategy, including, network setup, computer support, and facilitated POC's at Camp Shelby to support battalion conducting training to mobilized reservist. Serve as unit Webmaster, provide updates to unit website, plan and develop other web pages as necessary.

Confidential

• Duties: Provide technical support to 165 Digital Training Facility Managers worldwide in support of the Army's Distance Learning System and the Army's Learning Management System. Troubleshoot hardware and software issues including network connectivity, servers, switches, routers, and individual computers. Schedule server backups and backup restorations. Remotely administer servers and workstations. Monitor wide area network WAN activity via Tivoli Netview. Create and delete user accounts. Perform site replication within Active Directory. Develop trouble tickets for over 165 digital training facilities via Remedy Action Request System. Determine issue severity and escalate trouble tickets to appropriate individuals, as necessary. Provide user support within the Learning Management System, troubleshooting user problems, identifying software compatibility issues and recommending solutions to users. Work rotating shifts to provide 24/7 support to both the Distance Learning Program and Learning Management System. Train end users in the utilization of Windows and Microsoft Office software. Instruct users in the function of hardware changes and how to make those changes on their classroom computers and servers.
• ACCOMPLISHMENTS: Participated in the roll out of the Army's Learning Management System and the setup of a new Active Directory domain and network backbone. Created a user script to display Microsoft patches currently installed on workstations. Have downloaded and updated critical IAVA's on individual workstations and servers. Have received above average performance evaluations and have been praised for work ethic by training managers.

Telecommunications Specialist First Class / Comput.

Duties: SUPERVISED: Twelve staff members supporting the computer and communications systems. Trained staff in their duties and maintained current skill levels. Maintained the backbone computer systems and communications equipment operations to support Coast Guard missions. Maintained operations of communications functions in order to provide secure data transmissions, voice communications and operation of crytological equipment. Operated a centralized help desk and provided telephonic user support for the computer and communications systems. Traveled to off-site locations to inspect, repair and replace personal computer hardware and peripherals. Installed software on 40 new computers with standardized images using a Remote Installation Server. Manually installed software for various clients. Maintained logs and documentation of licenses, installations, issues and contacts and a continuous record of communications events. ACCOMPLISHMENTS: Suggested new tracking procedures to ensure greater operator accountability for Coast Guard navigation broadcasts and High Frequency data exchange with underway ships. Consistently received above-average performance evaluations.

Telecommunications Specialist Second Class.

• Duties: SUPERVISED: A twelve person watch section to maintain watch over Coast Guard Eastern U.S. assets and to provide communications security. Supervised and managed the maintenance of data communications lines, help desk operations, air traffic operator and technical controller. Troubleshot computer software and hardware issues and issues with high frequency receivers and satellite communications equipment. ACCOMPLISHMENTS: Awarded 'Coast Guard Sailor of the Quarter' in 2001 for on and off-duty accomplishments.
• LICENSES/CERTIFICATES Microsoft Certified IT Professional, Windows Server 2008, Microsoft Corporation, 2010. Microsoft Certified Systems Administrator, Windows 2003, Microsoft Corporation, 2005. Microsoft Certified Systems Administrator, Windows Server 2000, Microsoft Corporation, 2004.
• CompTIA A Certification, Tidewater Community College, Portsmouth, VA, 2002. CompTIA Network Certification, Tidewater Community College, Portsmouth, VA, 2003. CompTIA Security, U.S. Army, Fort Gordon, GA, 2007.
• Cisco CCENT, CED Solutions, 2012. . Microsoft Project 2007 Level 1-2, New Horizons, McLean, VA, 2010. Microsoft Sharepoint Services Level 1-2, New Horizons, McLean, VA, 2010
• Cisco ICND1, CED Solutions, Marietta, GA, 2011