Dell Pro Support Technician resume Tampa, FL - Hire IT People

Skills:

MSSQL2000, T-SQL scripting, store Procedure, Backup and Restore, MSSQL-Security
Enterprise manager and Query Analyzer
Database Design/Administration
Maintaining and optimizing SQL 2000 server
Designing and Implementing backend Databases with MSSQL2000 and developing front end user interface using VB.NET
Deep experience of Windows 2000/2003 Server
Experience of Active directory
Deep Experience of Windows XP, Vista, Windows 7
Experience of Linux Operating System
Knowledge of Novell Netware 5.1
HTML,ASP.NET,VB.NET, VISIO, Visual Studio2003
Troubleshooting skills Win 95,98,ME, NT4, 2000/2003 Pro/ Server, Win XP, Windows Vista/ Win 7
Setting up and administration of IIS
Setting up and administration of Apache
PC Repair and Upgrading
Microsoft Office 2003/2007/2010

Employment History:

Dell Pro Support Technician/Confidential,Tampa, FL September 2012 til Present
Job description:
Provide technical support for Dell commercial customers via Phone and Remote Desktop Support.
Troubleshoot Dell Branded Business computers.
Maintain Case management and follow up to ensure quality of work.
Answer client computer questions and provide solutions.
Provide Best Effort on non Dell supported devices.
Supported Windows Xp Vista, and 7
Troubleshoot hardware and software
Maintain and Create Records of Clients
Solve issues in one phone call
Dispatch Service Tech\' for hardware replacement.
Document incoming calls and technical issues and solution

Confidential, London Feb 2007 to June 2012 “Self employed”
Job description
System Administrator, computer repair services, building custom PC’s, Troubleshooting and repairing IBM compatible desktop/server/laptop computers, motherboard component level repair, network & system administration, printer setup/troubleshooting, computer upgrading. LAN/WAN Support. 1:1 onsite computer training. Operating system setup/Installation/troubleshooting. Windows 7/Vista/XP. New computer setup. Offer advice to clients on when to upgrade/buy new computer hardware/software.

Confidential,Scotland UK Aug 2004 to Feb 2007
First line Technical Support Representative
Job description
Take support calls from IBM business customers;
Document incoming calls and technical issues
Troubleshoot and fix IBM Laptops/Desktop via Phone, and Remote Support.
Respond to inquiries via e-mail on a variety of questions regarding IBM Desktops/ Laptops PC’s,
Support OS includes, Win98, Win2000 and Win XP, Lotus note, Microsoft office suite.

Technical Education:

Noroff Institute of Technology, Bergen-Norway 2001-2003

Network and System Administration
Database Developer

Courses Studied

Network models
PC architecture
TCP/IP, IP Subnetting
Operating System Principals
Troubleshooting and administration of ,Windows 2000/ 2003 Server
Installing, Configuring, and Administering Microsoft SQL Server 2000 Enterprise Edition
Designing and Implementing Databases with Microsoft SQL Server 2000 Enterprise Edition
Visual basic dot net
Linux “Redhat”
Security
Project Management

Certifications:

Date Archived

Dell Certified System Expert “DCSE” Laptop

Sept 27 2012

Dell Certified System Expert “DCSE” Desktop

Sept 25 20012

Installing, Configuring, and Administering Microsoft SQL Server 2000 Enterprise Edition. MCP70-228

March 8 2004

Designing and Implementing Databases with Microsoft SQL Server 2000 Enterprise Edition. MCP70-229

Feb 6 2004

Comptia PC Technician certification A+

April 25 2003

Comptia NETWORK Technician Network+

June 4 2003

Comptia LINUX administrator Linux+

June 27 2003

Designing and Implementing Databases with Microsoft SQL Server 2000 Enterprise Edition. MCP70-229

Feb 6 2004

Installing, Configuring, and Administering Microsoft SQL Server 2000 Enterprise Edition. MCP70-228

March 8 2004

We provide IT Staff Augmentation Services!

Dell Pro Support Technician Resume

Tampa, FL

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship