Dispatch Manager Resume Profile VA - Hire IT People

Summary of Qualifications:

Ten years of experience as an administrative assistant, dispatch manager, lead staffer, and office manager in multiple industries including: government contracting, retail, and client services
Extensive problem resolution abilities with a high level of confidentiality
Implemented new processes to allow for more effective time management, team building, and quality assurance during all employed positions
Proficient in Microsoft Office: Word, Excel, PowerPoint, and Access
Maintains excellent written, oral, and interpersonal communication

Professional Experience

Confidential

Dispatch Manager

Coordinated employees for client assignments
Provided exceptional customer service ensuring clients' needs and expectations were met.
Provided administrative support to Water Division Manager and Customer Service Managers in areas of calendar management, document preparation, and employee/ client updates.
Responsible for all water division sales and follow up calls

Confidential

Lead Staffer

Promoted in one month to lead staffer and became a manager for two assistant staffers
Staffed appointment requests for clients
Implemented new procedure to maximize employee hours
Responsible for answering all phone calls and directing to correct departments
Managed over 300 clients scheduling needs on a daily basis
Collaborated with departmental managers to ensure correct billing and document preparation.
Corresponded via email and phone with clients and employees daily

Confidential

Manager

Confidential

Administrative Sr. Assistant

Organized special events and team building exercises
Responsible for ordering all office supplies including laptops, phones, software, and general supplies
Authorized charge numbers and prepared work order authorizations
Coordinated internal move requests
Managed all new hire orientation packets and filing
Coordinated travel for employees and managers using CWT Travel
Filed expense reports for travelers using Concur Expense
Configuration management between technical department and other branches of CSC
Approved 150 employee timesheets and verified timely submission
Acquired a public trust/ confidential clearance

Confidential

Office Manager/ Administrative Assistant

Interviewed potential candidates for sales and office
Responsible for all merchandise tracking within location
Reviewed accounts payable and receivable, generation of purchase orders, and general filing
Held accountable for corporate and internal audits allowed location to become fully compliant and passed all audits during my employment