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Case Manager Resume

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New York, NY

Areas of expertise

  • Fluent English/ Creole/French
  • Project management certification.
  • PC and MAC proficiency, in MS Word, Excel, PowerPoint, Email formats, and social media.
  • AWARDS and CARES proficiency, First Aid/ CPR Certified.
  • NARCAN Certified.
  • Knowledge and experience working with diverse cultures and ethnicities Flexibility and easily adaptable to any situation.
  • Mandated reporter certificate.
  • Excellent written and verbal communication skills.
  • Excellent editing skills

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Case Manager

Responsibilities:

  • Provide intake, screening, assessments, shelter/transitional housing placement and ongoing monitoring for homeless single adults and/or homeless families.
  • Provide participant intake, screening, assessments, placement and ongoing goal setting and monitoring for households in rental subsidy program and eviction prevention program.
  • Assist customers in determining their needs in all areas, including, but not limited to employment, education, and financial needs.
  • Maintain accurate and up to date customer records and case notes.
  • Develop and maintain good relations with Client and other community resource providers.
  • Assist with identification of and facilitation of shelter/transitional housing maintenance needs including arranging the cleaning of the units as needed.
  • Facilitate harmonious and appropriate community or group living situations as necessary.
  • Assure that customers maintain their housing units in a safe and healthy condition.

Confidential, New York, NY

Criminal Justice Coordinator/ Supervisor

Responsibilities:

  • Working with your caseload of clients to secure permanent housing that meets law enforcement requirements.
  • Helping your clients with budgeting and planning for independent living
  • Advocating for your clients and assisting them in navigating the service delivery system to ensure they receive appropriate entitlement services.
  • Provide individualized counseling on drug and alcohol addiction and related topics
  • Work with clients to break through barriers to their goal(s) attainment.
  • Conduct initial intake as well as regular assessments to determine clients’ alcohol and other drug use.
  • Participation in onsite case conferences with residents.

Confidential, Brooklyn, NY

Pretrial associate

Responsibilities:

  • Interviews people detained for criminal offenses and utilized customary criteria, background data, and discretion to establish recommendations regarding own recognizance and conditional release
  • Research Criminal Justice databases and prepares accurate Criminal Justice history reports in a timely manner.
  • Validates information gathered from defendants through personal interviews, telephone conversations or written correspondence.
  • Establishes constant communication with family, victims, and local law enforcement agencies regarding client’s compliance with court conditions and related issues.

Confidential, Queens, NY

VOLUNTEER

Responsibilities:

  • Provide excellent customer service while working under pressure.
  • Taking orders from customers accurately with a positive attitude.
  • Collet payment from tables.
  • Help food preparation staff when necessary.

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