OBJECTIVE

To obtain a technical position with a company that will benefit from my technical experience, leadership skills, and management training to improve network stability, customer relations and employer/employee morale.

CLEARANCE TYPE: SECRET EXP DATE: 2018 AGENCY: DISCO

EDUCATION

CCNA December 2011
Lab
Over 200 hours in lab environment configuring routers and switches to communicate. Experience with routing protocols such as OSPF, EIGRP, IGRP, RIP, and TCP/IP. Implementation of traffic filters using standard and extended access-lists. Also over 100 hours of lab time configuring and troubleshooting various Cisco phones utilizing CME in preparation for CCNA Voice Certification.

Fiber Optic January 2011
Confidential,, Arifjan, Kuwait
Studies focused on basic knowledge in the area(s) of Fiber Theory, Fiber Types, Cable Types, and Cable Installation Techniques. Also, hands-on training in the area(s) of the OTDR (Optivisor-400), Fluke network OFTM (5612 and 5632), X-77 Fusion Splicer, Fujikura Arc Fusion Splicer FSM-50S, OTS-300 Series Test Set, VFL, Termination (via the use of the Unicam Kit, Anaerobic Kit, Heat cure Kit, Splicing (using the Cam splice Kit and the X77 Fusion Splicer), Hardware includes the PCH-01U and 04U, WIC-02P and WIC-04P

CompTia A+ Course December 2010
Confidential,Arifjan, Kuwait
Studies focused on knowledge of technical understanding of computer technology, network and security, hardware components, communication skills and professionalism as well as troubleshooting techniques and tools.

Real Estate June 2006 – August 2006
Confidential, Killeen, Texas
Studies focused in all aspects of the Real Estate license to include: Inspections, Brokerage, Agency, Principals 1-3, Property Management, Contracts and Finance.

CNA Certification June 2003
CB Nurse Training , Killeen, Texas
Studies focused on standard procedures on patient care. Also, training on monitoring pulse, blood pressure, temperature and respiration, taking care of catheters, maintaining intake and output reports and medical terminology.

Diploma August 1999 – May 2003
Confidential, High School , Killeen, Texas
General studies.

Patch Management Administrator March 2012 – Present
Confidential,Fort Hood TX

• Provides Tier I and II SCCM administrator support to the Fort Hood installation Network Enterprise Center.
• Configure, maintain, and monitor general purpose and critical computing assets for the NIPR/SIPR Network through Microsoft System Center Configuration Manager (SCCM).
• Maintains the Enterprise SCCM Tier I application and SQL databases.
• Responsible for assessing and distributing Microsoft Monthly Patches.
• Deploy standardized software updates and Army Golden Master (AGM) packages throughout the enterprise.
• Determine need for and deploy patches for operating system and application software to Network Enterprise Center (NEC) managed systems.
• Push Information Assurance Vulnerability Alert (IAVA) updates using SCCM to non-compliant systems.
• Monitor, operate, secure, and maintain workstations, and site SCCM servers Provides Tier I and II support to Remedy incident/event/service request tickets.
• Create custom asset inventory reports and dashboards for use in planning corporate hardware and software requirements.
• Managed software distribution projects including Microsoft Security upgrades and standard desktop software.
• Prioritize and coordinate security patch and software testing schedules and distributions.
• Process IA Retina Scans through SQL to collect pertinent information in lieu of remediation.
• Troubleshoot and fix all category I and II issues.
• Created packages, collections, and advertisements for distributions. Tracked penetration and analysis of distributions to meet Service Level Agreements.
• Worked with IA to identify and remediate areas of workstation risks.
• Provided inventory for software and hardware on over 10,000 endpoint systems.
• Troubleshoot clients with broken SCCM /WMI links and resolve to ensure clients are up to date.
• Image client machines utilizing SCCM and USMT.
• Alter BIOS settings to manipulate different features on PC.

Computer Systems Support Specialist III \\ Team Lead February 2011 – March 2012
Confidential,Bagram, Afghanistan

• Manage a team of four locally as well as ten personnel in five other locations in Afghanistan in everyday help desk operations, priority of trouble tickets, and prompt completion.
• Train technicians on troubleshooting steps and various new products and software to be supported under contract.
• Create custom asset inventory reports and dashboards for use in planning corporate hardware and software requirements.
• Create Queries of hardware/software specifics for reporting utilizing SCCM.
• Provide daily and weekly reports for all locations to higher command. As well as attend meetings to discuss personnel changes, current projects and timelines.
• provide complex installation, integration, configuration, administration, and maintenance support for department information and network systems
• Use available resources to design, code, implement, and maintain complex applications or electronic forms.
• Researches, analyzes, and evaluates systems and recommends hardware and software
  upgrades
• Ensures compatibility of system and applications software. Defines and resolves software problems.
• Coordinates testing of new and revised systems. Assures network and systems integrity, reliability, and security.
• Reports activities and statistics on system access and usage. Communicates with management on a daily basis, responding to all oral and written requests. Performs other related duties as assigned
• Install software and hardware to connect OC’s and workstations/devices on the Local Area Network (LAN), analyze and correct telecommunication problems
• Establish and /or maintain the Configuration Management Program and will provide support for Domain Name, E-mail, file, print and other servers
• Responsible for creating and managing mail groups, organizational units, user accounts, mailboxes and other active directory objects on the local networks.
• Required to maintain the latest security patches in accordance with Configuration Management Control on assigned servers to meet DOD IAVA requirements
• Required to have understanding and experience with DOD standards and a wide variety of networking protocols. Installs hardware and new software releases, system upgrades, evaluates and installs patches and resolves software and hardware related problems.
• Troubleshoot network systems and recommend improvements.
• Reviews, plans, and evaluates network systems performance and architecture. Designs and develops network layouts to support growth and technology advancements.
• Create and updated documentation of procedures used to successfully setup and connect hardware to the LAN
• Configure, design and troubleshoot LAN/routing/switching platforms for multi-protocol environments to include NIPR, SIPR and Centrix Networks.
• Operationally uses network test equipment such as; LAN testers, sniffers and protocol analyzers to conduct off-line and on-line testing for debugging of problems and diagnosis.
• Prepares documentation of existing network systems and diagnosis.
• Prepares documentation of existing network systems and processes.
• Address all VoIP/Data network technical issues to include NIPR, SIPR, and Centrix networks and provide end user education/instruction. Troubleshoot configuration and application issues.
• Alter BIOS settings to manipulate different features on PC.
• Responsible for maintaining and operating switches.
• VLAN administration, routing and ACL administration, DHCP and Print Server Administration, Network Cabling and installation.
• Responsible for both Classified and Unclassified network stability through the use of DOD-approved, Government-furnished equipment and IOS standard.
• Imaging of computers for NIPR, SIPR and Centrix networks Windows XP. Also Imaging of Vista and Windows 7.
• Administer scheduled VTC and provide audio and video check.

Team Lead/ MTS FSR August 2008 – February 2011
Confidential,IRQ-AFJ

• Providing satellite-enhanced asset tracking and secure mobile data communications to the US Military.
• Provide 8 hour classroom training for US Military on proper us and utilization of system.
• Install and configures workstation or network operating systems, and application software.
• Installed or assisted in over 300 Movement Tracking Systems (MTS) on Military transportation vehicles.
• Replace hardware on over 100 Laptop computers. Re-imaged over 700 HDD with Omni Cloner.
• Configure external satellite for communication across span of frequencies utilizing hyper terminal
• Load firmware onto external satellite transceivers.
• Provides over the shoulder operator training to US Military personnel.
• Establish and maintain operational readiness of all Movement Tracking Systems throughout assigned area of responsibility.
• Responsible for the accountability and safeguard of government and contractor equipment.
• Perform site visits and telephonic trouble calls to restore system to a fully operational status.
• Train other Field Service Representatives on troubleshooting, Installing, configuring edge ports and basic user level operation skills.
• Managed repair site and additional Field Service Representative (FSR) on daily duties. Review/distribute daily status and inventory reports

ACTIVITIES & AWARDS

• Company Coin of Excellence received from Unmanned Air Craft (UAC) for excellent IT customer service in support of their mission. 2011
• Company Coin of Excellence received from Elevated Sensors Program Manager for excellent IT customer service in support of their mission. 2011
• Certificate of Appreciation received from BETSS-C Program Manager for excellent IT customer service in support of their mission. 2011
• Company Coin of Excellence received from C-RAM Government Lead for excellent IT customer service in support of their mission. 2011
• Company Coin of Excellence received from LTC Morris Grant for excellent IT customer service in support of 3-401st AFSBn mission. 2011
• Company Coin of Excellence received from 724th Transportation Company on COB Speicher, IRQ for outstanding customer service and support. July 2010
• Battalion Coin of Excellence received from 593rd CST on COB Speicher, IRQ for outstanding customer service in support of their mission. June 2009
• Company Coin of Excellence received from 62nd Transportation Company on Al Taqqadum, IRQ for install and training on over 30 vehicles. 2008

Skills
SCCM 2007
SMS Client Center
BMC Remedy SMT
Active Directory
Windows Server 2008
SQL Server 2008
MS Office Suite
Windows 7 Windows Vista
Windows XP
Omni Cloner
Networking
OSPF/EIGRP Config
Router Config

Certifications
CCNA
MCITP
MCTS
CompTia Security+
CompTia Network+
CompTia A+
FOA Fiber Optics