The first step in exploring the possibility of pursuing a career in your dynamic and progressive organisation. Wish t excel in profession with the kind of knowledge, experience and guidance that would acquire from your organisation. During past industry and academic experience, has continuously shown utmost competence and won the trust of seniors. Would like t continue work with the same level of hard work and enthusiasm in future. View this opportunity t add value t your organisation and. looking forward t a meaningful and a fruitful relationship.
I have good experience in client Management, Good Knowledge of Computer Ms office Excel, Word, Outlook, and PowerPoint , Team Lead, Good Knowledge of Data Analysis/ Market Research, Office Operation Executive, Retail Banking.
LANGUAGES
Fluent: English Hindi, Gujarati and Marathi
EMPLOYMENT HISTORY
Confidential
Responsibilities Achievements:
Service provided t Client: Birla Sun life Insurance Company. Life insurance
Handled Team of 33 Agents
Handled Escalation from Customer
Done briefing on Agents doubts
Handled Attrition and Shrinkage for every month
Reported t Operation Manager
Adherence t KRA for every month
Managed the Conversation Rati and Contactibility
Confidential
Responsibilities Achievements:
Service provided t Client: Nielsen FMCG Retail Market
Processed data based on statistical analysis used SIRVAL statistical tools and performance standards, able t understand complex client queries Prepared by database
Accountable for creation of periodic client deliverable for the Eastern Europe and Meadle East Africa EEMEA Region
Worked for Middle East Africa for KENYA,UAE,KSA country
Was look for north African countries MOROCC TUNISIA
Recognised as subject matter experts the accountable for reviewed the deliverable of the team on behalf of the Client
Adherence t KPI, TAT for each and every database
Activities include
Reviewed process flows and requirements
Attended meetings and conference t validate and identify areas of concern issue
Identified the process diverse needs for the team and help t support the solutions
Provided an additional level of testing t support the project
Worked on Modules RDM, PDM, CIMS, IMDB and CIMDB. Use Nitr for check Database
Did Transition of new project for Morocco, With KT plan, Sign off all Documents, Bring Tool Systems sign off from Onshore t Off Shore.
Confidential
Responsibilities Achievements:
Was taken care of login disbursement for retail personal loan. And ticket size was Rs. 30k t 15 lacks
Maintained the all type of MIS and TAT MIS.
Login Loan files was process for Internal, external field investigation, fraud case unit dedup Defaulter Cases als coordinate for the report with Agencies
Accountable for appraised the files right from ascertaining the viability of the case up t verified the authenticity of the documents submitted then if found the case feasible for lending then prepare the credit approval mem and sent it t credit manager for Approval
Done Tele Verification after prepared credit approval memo, talked t the customer and took the all details for approval and have authority t sign the telephonic verification sheet
Confidential
Responsibilities Achievements:
Was taken care of login disbursement for retail personal loan. And ticket size was Rs. 30k t 15 lacks
Maintained the all type of MIS and TAT MIS.
Login Loan files was process for Internal, external field investigation, fraud case unit dedup Defaulter Cases als coordinate for the report with Agencies
Accountable for appraised the files right from ascertaining the viability of the case up t verified the authenticity of the documents submitted then if found the case feasible for lending then prepare the credit approval mem and sent it t credit manager for Approval
Done Tele Verification after prepared credit approval memo, talked t the customer and took the all details for approval and have authority t sign the telephonic verification sheet as well pre-disbursement calling sheet
Confidential
Responsibilities Achievements:
Processed Insurance claims for HCFA CIGNA claims. On electric forms. als processed Dental Claims
keywords on keyboard speed for 60 WPM
Received confirmation tw times during contractual period. accountable t reporting t shift In charge
Additional Information
Personal Skills
Ambition
Problem Solving and Lateral Thinking Analysis and Research
Teamwork
Aptitude for Quickly Learning
Communication
Interpersonal
Time Management
Flexibility
IT Skills
Basic Ms Office, Word, Excel, Power Point
knowledge of emailing and internet using
Project
Store Operations Of Globus Retail Store In Vadodara Gujarat
Appreciation
Received appreciation Pat on the Back for good understanding of projects and improvement during training period by Onshore Client
Received TCS GEMS from MR. Lalit Kumar Manager for Good Work
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