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Computer Support Specialist Resume Profile

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WY

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Professional Profile:

Exceptional IT generalist with over ten years of professional experience and superior technical savvy. This, combined with a never ending thirst for new knowledge, has created a person whom clients and peers seek out for tutelage on a daily bases.

Technical Skills:

  • Operating Systems: Windows XP/7/8, Mac OSX, Linux Cent OS, Redhat, Ubuntu, Debian, Gentoo, Suse
  • Hardware: Major computer repair/printer repair Laser, Ink, Thermal
  • Software: MS Office 2007 2013 , ITSM, Aruba Airwave, Adobe Acrobat

Professional Experience:

Computer Support Specialist

Confidential

  • Ensure the operation of the Service Center, for students, staff and faculty personal computers. Provide technical expertise to clients and other IT staff alike. Supervise 10 part time student techs.
  • Increased Service Center satisfaction rating from approximately 28 to 90 within two years.
  • Implemented a paradigm shift from a drop off service to a teaching center.
  • Constructed a hybrid cluster/Linux lab for UW Math department.
  • Integrated CAP for UW Digital signs to display emergency messages.
  • Implemented a support methodology for UW BYOD plans.
  • Created technical and how-to documentation for support staff and clients.
  • Provided assistance with installer development from multiple vendors to be used with SCCM for the UW lab system.
  • Managed UWIT equipment checkout programs for the College of Business, Health Sciences, and Agriculture.
  • Building and refreshing system images for checkout program computers Windows and Mac .
  • Troubleshoot Network systems in the UW Residential network including wireless.

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