Work Experience Systems Operations Supervisor Confidential Operate monitor the university's IBM 9000 series mainframe computer, all peripheral equipment, and complex campus network utilizing multiple consoles and applications: Main console monitoring 3 LPARs, Mainview console monitoring output, resources utilization, etc, Control-M/Enterprise Manager automated job scheduling , Nagios Core automated network monitoring system for host servers, services, routers, switches, wireless, etc throughout the main and satellite campuses. Operate Xerox 4635 high speed printer accomplishing high volume output for students, faculty, staff for admissions, registrar, HR, accounting, billing, payroll, etc, to include schedules, grades, bills, checks, deposit forms, etc. Operate monitor Storage Tek Tape Silo system. Monitor operation of 100s of servers, routers, switches connected to 1000s of PCs to ensure 24/7 availability for everyone networked to the University Data Center. Provide help desk functions after hours. Monitor power, A/C, water, humidity, smoke, battery sensors video security cameras in central computer facility and telecommunications locations throughout the campus. Supervise computer operators. Computer Operations Supervisor Confidential Supervise operation of Confidential Clearpath mainframe peripherals connected to a Tandem CLX-R mainframe 40 Mail Delivery System MDS servers nationwide, plus NT, NDM, FTP, Lotus Notes servers, Novell LAN with numerous PCs in McLean Centerville utilizing Windows 95/98, NT, XP. Ensure 24/7 availability via Unisys Data Comm Processor DCP 200, Telcon s/w, Tandem Guardian 90 OS, IBM OS/2 for hundreds of financial, credit, insurance, investment, retail, health, pharmacutical, marketing, auto, banking, government, other companies generating time sensitive messages for thousands of customers daily. Oversee the processing of data to generate Telegrams 100 , Mailgrams 5-25K , Priority Custom Letters 10-250K daily, and invoices, confirmation letters, reports daily, weekly, monthly, quarterly, annual via electronic transmission, paper, enveloped, CD products. Assist customers utilizing Microprep, Deskmail, Bisync, NDM, FTP processes with file transmission status job verification. Supervise 3 operators, coordinate schedules, monitor network message traffic, resolve problems h/w, s/w, telecom for external customers with internal departments Network Control, Customer Service, Job Processing Center, Phone Pay, Programming, Management . Monitor security environmental controls ADT, A/C, Fire, Water, Halon, UPS for computer room perform emergency / test procedures as necessary. Perform ensure tape back-ups cartridge DAT of all data on mainframes, LAN, NT, Lotus Notes servers, Manage tape library, order supplies, monitor maintenance contracts, submit budgets. Perform duties of Network Control Supervisor whenever he is out. Awarded company's Leader of the Pack award for outstanding service. Member Services Counselor Confidential Automobile travel trip planner for customers traveling throughout North America, made hotel rental car reservations, processed International Driving Permits, utilized AAA databases and applications for membership, billing info, trip data, TripTik orders for customers, map tour book orders for service center, received stocked maps books, updated inventory, performed customer service receptionist duties, assisted with office moves before after complete remodeling. DoD Telecom Service Member Confidential Updated the Bell Atlantic, Unix based relational database of all Department of Defense DoD telephone equipment in the Washington metro area. Analyzed and verified documents and equipment lists from field technicians Bell and AT T , project managers, billing office representatives, Defense Telephone System-Washington DTS-W and government contracting offices, to ensure accurate data was recorded for telecom equipment installed throughout DoD in the area. Closed service orders after technical work was complete, a process that initiated billing activities between Bell Atlantic and DoD. Performed data entry of equipment bar codes, manufacturer serial s, room phone s into database to ensure accurate inventory accountability for billing purposes. Utilized MS Excel to organize data during equipment reconciliation analysis. Developed procedural documentation for service order closings for the team using MS Word. Maintained team log in Excel of service order completions. Prepared weekly, monthly, and quarterly close log reports containing detail and summary data for middle and upper management. Performed SQL queries to create service order closing lists log data. Key member of team responsible for updating millions of dollars of equipment orders between Bell Atlantic and DoD. LAN Administrator Assistant Confidential Organized over 1200 cc:mail addresses throughout Bell Atlantic's Large Business Systems locations from New York to North Carolina into geographic and system logical mail groups of 40 or less to ensure the fastest dissemination of the company's latest resource skills survey in MS Excel spreadsheet format. Upon receipt of survey responses, identified and labeled survey response files for efficient consolidation and compilation of survey statistics by business areas Vice Presidents and departments. This project assisted Bell Atlantic's Human Resources departments in determining internal company strengths, capabilities, and shortfalls by geographical and organizational areas. Associate / Stockroom Receiver Confidential Stocked, priced, displayed, inventoried, ordered, and assisted customers with selection of merchandise. Received 2 million/mo in merchandise. Used computer to verify arrival destination, quantities, prices. Care-giver Confidential Provided personal assistance for Wife, Mother-in-Law, Uncle-in-Law during their surgical recoveries. Computer Operator / Supervisor / Manager Thru 7/1993, United States Air Force, many locations USAF career from Airman to Master Seargent skilled in aircraft electronics and computer operations from punch card technology to consolidated data centers including Base, Command, Headquarters level positions in TX, SE Asia, IL, NM, Turkey, DC. Maintained aircraft navigation equipment. Operated Burroughs mainframes. Supervised operations of Cray, CDC, IBM scientific systems. Supervised development of mini-computer network operations for Joint Service Test Force computer simulation program. Supervised operation of 8 mainframes 3 mini-computers at the Pentagon. Supervised operation of NATO communications switch center. Provided Systems Command operations assistance for 7 AF base computer centers. Member of HQ AF staff in support of IT Fee-for-Service program and DoD wide computer center consolidation project.