Summary

Information systems executive with twenty years of management and technology sales related experience. Managed both technical and business operations groups such as customer service, payroll, human resources, budgeting, purchasing, consulting services, and vendor management. Technical work experience includes operations, systems and development groups. Performed systems analysis, through implementation of computer applications, hardware and system control programs. Set up Info Centers, Call Centers, help desks and transition management, BPR/Security, Mini/Micro networks,

Experience:

Confidential

Sr. Account Executive

Responsible for :

• Purchase of Computer Hardware, configuration and installation
• Trouble shooting and repair. Managed server and automated Backup Solutions, 24x7 remote management of Hardware and networks.
• Cloud services Citrix based
• Network and Security Assessments, Data Breach assessment and planning

Confidential

Sr. Account Executive

Managed hardware warranty maintenance services and service staff delivering end-to-end lifecycle solutions. Responsible for customer support and satisfaction.

Confidential

Sr. Services Account Manager

• Responsible for Account Management, Strategy, Architecture, Planning, Project Management, Release/Change Management, Operations/ Support, and ITIL., System and desktop Management, win2k8 server and win7 migrations.
• Responsible to customer satisfaction and Engagement Management.
• Ensure coordination of Delivery resources with Project Managers
• Technical Account Management dealing with customers issues and managing technical staff to implement solutions.
• Responsible to deliver high level support as trusted advisor for CEO, CFO, CIO and CTO level customers..
• Project Management
• Managed client and deployment services
• Help desk and training services
• System management tools and migration tools such as MOM, SMS, Altiris and Quest
• Enterprise backup strategy
• SAN planning and implementation, data migrations, backup/recovery.

Confidential

Enterprise Solution Architect

• Provide end to end solution from sale through delivery management
• Application and System Integration Professional services in the Public sector responsible for marketing, sales and delivery/Engagement Management for State and Local Government covering all states from Washington DC/Maryland/DE to Maine.
• Responsible for all core competencies in .Net, Internet Business applications, custom applications, user experience design, Knowledge Management, collaboration, sharepoint portal, content management, NDS/Groupwise migrations, active directory, server / application consolidation, exchange/2003/2007, AD, Citrix, and windows migrations.
• Statement of work creation and solution pricing
• Project Management
• Application Packaging Services
• Managed client and deployment services
• Help desk and training services
• Oracle/OracleRAC/SQL DBA services
• System management tools and migration tools such as MOM, SMS, Altiris and Quest
• Solution Architect for all services create solution and SOW
• Internet application development using Service Oriented Architectures.
• SAN planning and implementation, data migrations, backup/recovery.
• ERP Sungard Banner , Peoplesoft, Oracle planning
• Enterprise backup strategy
• Virtualization/Consolidation assessments
• Enterprise Infrastructure Architecture
• Data Center consolidations
• Energy Smart Data Center assessments
• IT simplification Management consulting
• P L responsibility for Government Professional services business line.
• Responsible to customer satisfaction and Engagement Management.
• Partner Channel growth and management
• Responsible to deliver high level support at CEO, CFO, CIO and CTO level customers.

Confidential

Regional Practice Manager Professional Services

• Responsible for all Professional services, Engineering Resources and Project Management
• Responsible for 3 Enterprise Architects and 40 Engineers, AD/Exchange, Oracle/Informix DBA, E10k/E15k, Solaris, NT, Network, and Security and 4 Project managers.
• Responsible to customer satisfaction and Engagement Management for all NYC Government Clients.
• Responsible to deliver high level support at CEO, CFO, CIO and CTO level customers.
• Manage Enterprise Security Engineers on Security reviews and engagements. Installation and rollout of Checkpoint firewall, VPN, IDS Real secure, Stonebeat HA, Virus check and content filtering I-Gear . Nokia IP,Cisco Pix
• Manage Data Center infrastructure build out and Management support of ongoing operations
• Storage/SAN planning an implementation.
• Lead state of the art high availability multi Sun E10k and NT server Enterprise Data Center build, system consolidation, staffing, best practice processes and system management Framework. Tivoli/Ca Unicenter Integration of automated tools. Enterprise Service Desk SPOC and automation. MIS department supports 14,000 users
• Acting as Technology advisor to customer site CIO. Creating Enterprise solutions to Business problems and issues.
• Manage Systems Admin. staff and Engineers, onsite Engagement Management and Customer relations.

Confidential

Director of Information Systems

• Responsible for all IT functions of 80,0000 member HMO
• Responsible for AMISYS/GMIS/Macess system configuration, operation, interface programming and project Management
• Control of all voice and data WAN, LAN and carrier interface
• Support of document image scanning using Macess
• Setting up desktop standards and upgrading 250 desktop to standard image.
• Lead analysis and development group
• Rolm PBX and voice mail for all locations in NY State and CT.
• Hardware platforms 2 HP3000 987/200, 2 Risc6000/DB2 Data warehouse, 2 Netframe
• 12 Novell and Windows NT servers, SQL Server, SIEBEL marketing system
• BPR planning

Confidential

VP - Director Information Processing Telecomm Services

• Responsible for 3 multi-platform data centers running 2 ES9000, 6 RISC6000, 2 AS400, 9021, 37 Windows NT and 12 Novell/Netframe servers.2 Oracle 2 SQL servers. Install support 2000 PC's using Win 3.1, Win3.11, Win NT, Win 95, Office 95 97.
• Combined all output services with mail room services, print shop and graphics dept.
• Planned and installed 3 STK Silos and replaced all DASD with raid technology reducing staff by 6 and reducing floor space usage by 50
• Planned the installation of IBM CMOS R44 and B4 mainframe replacing 3 ES9000 machines saving 800,000.
• Implemented Disaster Recovery and Contingency Hot Site.
• Manage two remote corporate data centers one VM/DOS VSE Spokane and one DEC shop Bend Oregon
• Managed the Help Center, Problem/Change Management, Security/Firewall Admin and system software groups, Cisco routers, LAN/Wan, ATM backbone, FDDI, Token Ring, Novell, Video conferencing, ROLM , Agility IVR, Aspect/prospect, for all centers.
• Created a system integration function to handle client/server implementation, lab testing, operations acceptance testing, implementation project management, documentation, and system integration test cases.

Confidential

Assistant Commissioner Information Systems/MIS Director

Responsibility for staff of 30 planning computer systems, hardware, office automation, PC/LAN's, RDBMS, Project Management, application development and maintenance of 40 systems supporting 5,000 staff, 13 city agencies and two state agencies in the management of 750,00 buildings and billing of 32,000 tenants.

Confidential

Chief of Information Systems/CIO

Total responsibility for the planning, acquisition and support of all mainframe, mini and PC HW/SW. Developed and maintained 38 applications. Project Management for a user base of 1,000 auditors, accountants and engineers responsible for the city's financial stability.

Confidential

Deputy Executive Director, Agency Operations

Responsible for the data center, user support, planning, communications, systems, DBA, and capacity measurement and PMO. In support of the largest financial municipal government, budget , payroll, and timekeeping systems used by 140 city agencies and 6000 users. My total staff was 300 with a budget of 28 million. Reported to a Board of Directors made up of the Mayor, Comptroller, and a Sr. Private sector MIS executive.

Confidential

Assistant Vice President, EDP Services Manager

Responsible for 75 data center staff. Improved program control, quality assurance, change control and user liaison. In charge of three banking services groups ARP, payroll check processing.

Computer Skills:

• 10 year hands on PC HW/SW purchase, install, upgrade and support.
• Program languages used Assembler, COBOL, PL/1, BASIC.
• RDBMS programmed used DBASE, RBASE V, Paradox, Notes, Q A.
• Managed programmers using PowerBuilder, Sybase, Windows, ADABAS, Natural, CICS, IMS.
• Planned and managed MVS/XA, CMOS/OS390 conversions.
• Performed all capacity measurement and planning activities.
• Automated mainframe OPS. using, AOC, Netview, CA-Unicenter, Laser roll feed and STK SILO.