Customer Service Resume Charlotte, N.C - Hire IT People

Professional Summary:

I have advanced knowledge in policies within HR benefits, focusing in the field of workers compensation. I also have over 7 years of experience in providing outstanding customer service and the ability to resolve customer issues quickly and maintain effective working relationships with customers.

Education
B.S. in Business Management- Human Resource

Computer Knowledge
Microsoft Access/Excel/Word/PowerPoint/Outlook, Windows 98/Me/2000/XP/Vista

Work Experience

Confidential (2011-Present)
Charlotte, NC
Underwriter Assistant I

Obtain risk information for new and renewal business, to assist underwriters in the rate-quote process.
Complete policy forms and endorsements accurately and timely.
Issue new and renewal policies in accordance with bureau, state requirements and company service standards.
Follow up and complete a variety of underwriting correspondence, in reference to applications, policies and endorsements.
Cancel, non-renew and reinstate policies in compliance with bureau and state requirements.
Endorse policies in compliance with bureau and state requirements, as well as company service standards.
Review earned premium reports and take action to resolve variances that are outside of the company’s target variance.
Obtain policyholder employee concentration information, and maintain computer system accuracy.

Confidential (2009-2011)
Charlotte, NC
Administration Specialist I

Ascertained customer needs and provided guidance to efficient and cost-effective solutions.
Consulted with both internal and external customers to ascertain their needs.
Maintained records of employee activity, updating information and assuring accuracy and completeness of employee data for the purposes of reporting.
Escalated complex issues and inquires to the appropriate subject matter expert(SME) for resolutions
Exposed to and processed confidential employee data
Maintained excellent customer service and interpersonal skills.
Provided adherence to agreed upon deadlines.
Researched and resolved discrepancies with workers compensation payroll audits.
Worked closely with insurance adjustors to support group decisions and company goals.
Wrote and developed technical training documentation for billing issues.
Outstanding customer service skills with the ability to resolve application issues quickly and maintain effective working relationships with customers.
Ability to work in a collaborative, dynamic team environment and interact at all levels within the organization.
Developed a understanding of the life cycle of workers compensation claims

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Customer Service Resume

Charlotte N, C

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