Brand Ambassador/ Customer Relations Resume

SUMMARY:

I have over Twenty Five Yrs. experience in Customer Service and Call Center, and Merchandising including 14 years in Call Centers. I trained claims representatives and merchant services call center employees and have many years and coaching excellence in Customer services.

PROFESSIONAL EXPERIENCE:

Confidential

Customer Service Call Center - Billing

Responsibilities:

Responsible for handling hundreds of customer calls daily, dealing with billing issues, upgrades to services, explanation of benefits and use of equipment, customer complaints, and troubleshooting.

Confidential

Brand Ambassador/ Customer Relations

Responsibilities:

I had face to face customer contact and discussions about product knowledge, customer benefits, handling customer concerns and products promotion for numerous products within the stores in a daily basis.

Confidential

Customer Service/Merchant Services

Responsibilities:

Customers Call Center handling numerous consumer calls and concerns over AMEX products POS sales machines, merchant complaints and explanation of merchant benefits and options to secure more business. Handled hundreds of calls daily. Winner of Call Center agent of the Year .

Confidential

Customer Service

Responsibilities:

Customer service, office helper, many positions over many years but spent a majority of my time here as front end customer service- cashier assisting customers at checkout as well as helping them find items, suggestive selling and stock clerk.

Confidential

Card Holder Customer Service

Responsibilities:

Call Center handling 90-120 calls daily for the Exxon Master Card dealing with every day credit issues, billing issues, credit line increases, taking applications by phone, complaints, took escalation calls and trained new employees in customer services.

Confidential

Claims Representative/Customer Service

Responsibilities:

Claims representative handled multi-line auto and medical claims for insures and also dealt with claimants insurance companies handling claims. Handled hundreds of calls daily.