Customer Service Agent Resume New York NY - Hire IT People

OBJECTIVE: I would love to obtain a position in the Customer Service/Supervisor field that will utilize my skills, training and education.

SUMMARY OF SKILLS:

WORK HISTORY:

Owner/Manager Confidential, In Pre-launch stage

Customer Service Agent 2/09-Present Confidential Corning, NY

Customer service for Verizon Wireless and converted Alltel customers
De-escalating upset callers for myself and other agents receiving supervisor requests
Problem solving and conflict resolution
Teaching training modules to classes (Approx. 60 agents)
Observing agent statistics on calls improving call quality and time management (RTA)
Phone interviews with applicants for customer service positions
Filing of confidential information regarding applicants and current/past employees

Certified Nurse Assistant 5/08-11/08 Confidential Bath, NY

Assisted with Activities of Daily Living for residents living in a long term care facility
Helped serve & feed meals
Provided safety through the use of personal alarms, side rails when needed, etc.
Assisted with proper hygiene & cleanliness

Home Health Care 4/08-5/08 Confidential Hornell, NY Hornell, NY

EDUCATION:

Classes toward Associate Degree, Education