Lead Customer Service Representative�Resume

Highly motivated individual with decisive skills in strategic program organization, data entry and multi-task computer programs

SUMMARY OF QUALIFICATIONS
Thorough experience, excellent training and proven skills in Outlook, Microsoft programs such as WordPerfect, Access, Excel, and Word to include Lotus. Proficient in detailed organization skills, prioritizing, multi-line phone, multi-task, and 10 keypad. Display excellent communication with mentally and disable individuals and customer service skills with strong leadership qualitative.

EXPERIENCE

Confidential�
Lead Customer Service Representative�
10/2008 - Present

Answer Phones
Activate pre-paid cell phone
Problem solve
Add money to pre-paid accounts
Data entry
All over the United States
Assist csr\'s with issues that they can\'t solve

Confidential�
Collector 9/2007- 9/2008

Data entry
Phone contact
Receive credit cards and personnel checks via phone
Decision making
Making payment arrangements
Collect for several different utility companies all over the United States

Confidential
Customer Service Representative 4/2007- 9/2007

Answer Phones
Activate pre-paid cell phone
Problem solve
Add money to pre-paid accounts
Data entry
All over the United States

Confidential.
Medical Data Entry/Front Desk 8/2006-12/2006

Data entry
Payments via mail and sort mail
Decision making
Communicated with doctors
Batched and filed

Confidential
Collections 4/2004-7/2006

Data entry
Phone contact, answer multi-line phone
Receive credit card payments via phone and mail
Decision making
Communicated with medical insurance companies

EDUCATION
Confidential School
Major: Computer Technology/Programming
Certificate of Completion

Confidential University�
Major: Business Administration�
Degree: Pending

Confidential High School
Major: Data Accounting
Diploma

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