OBJECTIVE

Seeking a Chief Knowledge Officer or Director of Knowledge Management position with a company interested in starting a new Knowledge Management (KM) program or modifying an existing KM effort.

PROFILE:
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• 27 years of progressive experience and responsibility with documented success in the areas of leadership, program and personnel management, knowledge management, business process reengineering, organizational redesign, and training at all organizational levels.
• Maintains highly refined leadership, managerial, planning, and organizational skills.
• Experienced chairing meetings, work groups, and securing group consensus.
• True people person; uniquely exceptional interpersonal skills. Very effective relating with all levels within an organization.
• Deep analytical thinker
• Action/results-oriented; prefers to lead turn issues rather than react after the fact.
• Often referred to as the calming influence in an organization.
• Energetic and intrinsically motivated with highly refined organizational and team building skills
• Strong communication and writing skills.
• Hand-picked to attend the National Defense Intelligence College post-graduate program -- the Nation’s premier advance-level intelligence program.
• Experience incorporating social software tools, Web 2.0 wiki technologies, such as Wiki4CK and Intellipedia, and developing business process flows or models.

EXPERIENCE:

Confidential, (Contract position eliminated due to FBI funding cuts.) 05/2009 – 01/2010
Senior Knowledge Manager, Federal Bureau of Investigation (FBI) IT Management Services
Responsible for developing and implementing a comprehensive knowledge management strategy for the FBI service desk and IT support units supporting 40,000 personnel.

• Leads, plans, and directs KM efforts for five IT service units supporting FBI HQs and over 300 geographically dispersed operational units.
• Performs personnel interviews, KM audits, and knowledge mapping
• Researches current knowledge (As-Is) capabilities and determines future (To-Be) KM requirements
• Identifies knowledge gaps
• Ascertains organization’s explicit and tacit knowledge assets
• Determines methods of acquiring, storing, accessing, retrieving, and sharing knowledge with both internal and external stakeholders
• Trains personnel on Knowledge Management to include knowledge sharing and collaboration methods.

Develops KM both Tactical and Strategic-level Implementation Plans

Confidential,contract now with CACI Technologies, Inc. 03/2007 – 05/2009
Business Systems Analyst, Principal
Sr. Knowledge Management/Senior Business Process Engineer
Defense Intelligence Agency (DIA)

Chair, Director of Intelligence Analysis (DI) Knowledge Management Initiative Team and Implementation Working Group to move DIA from a product-based to a knowledge-based organization.

• Leads, plans, and directs team, division, and directorate-level efforts to develop and modernize all-source analysis, analytical production, and knowledge dissemination for the DIA/Directorate of Analysis.
• Knowledge innovator; personally developed the concept for the DIA/Directorate of Intelligence Analysis (DI) Knowledge Management Newsletter
• Solicits and coordinates articles/inputs, designs artwork concepts, edits, and publishes quarterly newsletter for DIA and IC audience.
• Analyzes systems and software applications to ensure compliance and effectiveness with program goals and client needs.
• Led team of senior DIA representatives from 13 Director of Analysis Divisions. Chaired weekly meetings and directed team efforts, set meeting agendas, facilitated discussions and consensus building, initiated new and unique collaboration, information sharing, production, and dissemination concepts.
• Authored a comprehensive 77-page Director of Analysis Knowledge Management Environment Implementation Plan to include the incorporation of Incentive and Rewards for the 2,500 strong workforce, a marketing strategy for both internal and external customers/stakeholders.
• Developed a plan to incorporate new strategies into new and existing Joint Military Intelligence Training College (JMITC) and Joint Military Intelligence College (JMIC) training courses, as well as other existing IC and Service Schoolhouse curriculums.
• Managed the development of a 100-page Functional Requirements Document (FRD) delineating both systems and operational requirements.
• Coordinates daily with systems developers, testers, systems administrators, help desk support personnel in the development/incorporation of Agency’s drive towards incorporating Web 2.0/Social Networking (Wiki4CK and Intellipedia) and information dissemination technologies.
• Conducted interviews, gathered and documented requirements, and developed workflow/business process models.
• Coordinated/Staffed initiatives for DIA/Director of Analysis approval.
• Familiar with Office of Director of National Intelligence’s A-Space and Library of National Intelligence initiatives, which will affect the future operations of all members of the intelligence community.

Confidential, 03/2005 – 08/2006
Senior Systems Engineer/Senior Intelligence Subject Matter Expert/Training Developer

• 20 years experience as a DMA/NIMA/NGA consumer. Provided the training team with valuable intelligence analyst insight into how NGA products and graphical user interfaces are used by the warfighter.
• Developed Training Design Document and Quick Reference Guide (QRG) for the NM-ISP Web-based training tool.
• Familiar with the development of NGA’s Federated Access (FA) program and WBT development.
• Directed course development to include curriculum, training scripts, training scenarios/exercises, and storyboards.
• Coordinated scheduling with systems and portal developers and testers.
• Briefed training updates at NGA Monthly Status Reviews
• Developed Interface Control Documents to record and document the various system interface methods required to connect NGA legacy systems (e.g., NES, IPL, NIL, IESS) with newly designed technologies.

Confidential, 10/2004 – 02/2006
Contract Federal Investigator
Office of Secretary of Defense

• Conducted Subject and reference interviews and educational and employment verifications.
• Evaluated information and wrote case reports for final security clearance adjudication.

Confidential, 04/2003 – 07/2004
Requirements Analyst
Secretary of Defense, Office of Personnel Readiness, Joint Requirements and Integration Office

Team Lead - Business Process Analyst/Requirements Analyst/Senior Air Force Subject Matter Expert

• Responsible for collecting, consolidating, and evaluating field requirements.
• Converted high-level customer requirements into detailed system functional requirements, business rules, and information requirements for enterprise system development.
• Developed Concept of Operations (CONOPS) and Functional Requirements Document (FRD)

Confidential, 02/1982 – 03/2003
Air Force Career Field Functional Manager/Senior Intelligence Manager/Targeteer

All-Source Intelligence Analyst/Combat Mission Planner/Flight & Squadron Superintendent/MAJCOM Training Manager/MAJCOM Intelligence Reserve Manager/HQ Air Force Intelligence Career field/Functional Manager, Air Staff/Pentagon.

May 02 – April 03, Confidential,
Superintendent, Intelligence Analysis Division

• Advised Director on division activities, goals, and personnel matters.
• Performed a variety of supervisory and management functions to include manpower acquisition, work scheduling, personnel and career counseling.
• Coordinated division activities and developed training strategies to optimize workforce performance.
• Supervised and edited the production of daily intelligence situation materials for the Secretary of the Air Force and Joint Chiefs of Staff.

May 01 – May 02, 607th Confidential,
Superintendent, Intelligence Analysis Flight/Squadron Superintendent

• Performed superintendent duties for 40-person intelligence analysis office and 120-person intelligence squadron.
• Managed intelligence analyst training program and directed intelligence support efforts for Commander, 7th Air Force and Vice Commander, United States Forces in Korea.
• Managed enlisted manpower acquisitions for all Air Force intelligence personnel assigned to the Korean Theater of Operations.

Sep 1999 – May 01, Confidential,
Intelligence Force Management and Training Office
Air Force Functional/Career field Manager

• Principal advisor to the HQ Air Force Director of Intelligence, Surveillance, and Reconnaissance (ISR) on intelligence analysis, manpower, and training standards and policies.
• Air Force Functional Manager for three intelligence career fields: Imagery Intelligence, MASINT, and Electronic Signals Intelligence. HQ Air Force POC responsible for intelligence analytical training, retention, and career development of 10,000 personnel and resources totaling over $533M.
• Led and managed career/professional development and training initiatives for the Air Force’s intelligence workforce.
• Organized Air Force-level Utilization and Training Workshops (U&TW). Led efforts to establish career field training requirements, specialty training standards, and skill level requirements. Efforts resulted in establishment of intelligence Career Field Education and Training Plans (CFETP).
• Led force management programs focused on personnel recruitment, retention, personnel award and recognition, and educational development.
• Coordinated/championed policy initiatives with the National Imagery and Mapping Agency (NIMA), Defense Intelligence Agency, and Joint Chiefs of Staff.
• HQ Air Force representative at national-level Community Imagery Training Council (CITC); forum of DoD and national agency experts representing the nation’s Intelligence Community.
• Executive Agent/Program Manager for the Intelligence Community’s $10M Joint Imagery Analysis Course development and marketing program; a computer-based training course developed to provide comprehensive, advanced analytical imagery training for the nation’s cadre of multi-service and national-level imagery analysts.
• Coordinated and developed training standards for IMINT, ELINT, and MASINT career fields.
• Facilitated and mediated training initiatives with national-level agencies and multi-Service Pentagon representatives.