Retirement Investment Specialist Resume

OBJECTIVE:

To obtain a position with a company that will benefit from my skills and training while providing an opportunity for advancement.

SUMMARY:

Customer Service: Ability to provide award - winning service to clients while maintaining policies and procedures. Decisiveness, organization, and multi-tasking skills aid in prompt action to follow up with clients when necessary.
Team Building: Successful at being a leader while being a part of a team. Capable at providing assistance to new additions to a team. Creative projects to increase call statistics and morale within the team. Efficient at being goal oriented while working to benefit the team.
Communication: Strong written and verbal communication skills with the ability to learn quickly. Good negotiating skills with effective problem solving aptitude. Able to develop productive relationships with co-workers and customers.
Office Skills: Broad knowledge of Microsoft Office and associated programs, as well as desktop publishing programs. Familiar with general office equipment and multi-line phones. Typing rate is approximately 50 words per minute. Above average proficiency with internet.

PROFESSIONAL EXPERIENCE:

Retirement Investment Specialist

Confidential

Responsibilities:

Took inbound calls for participants with questions about their 401k plans.
Specifically relating to options for participants that had left the company through job changes or retirement.
Explained options relating to 401k plans with consultations revolving around goals and future plans.
This required extensive knowledge regarding IRA accounts, investment options, asset allocation, and diversification of investments.
Also required knowledge of relative tax issues including withdrawals from both 401k and IRA accounts, and more complex tax issues such as net unrealized appreciation.

Financial Service Representative

Confidential

Responsibilities:

Received inbound calls regarding placing trades (mutual funds, stocks, and options), maintenance of client accounts, for both brokerage and retirement accounts.
This required obtaining Series 7 and Series 63 licenses.
Both of these as well as the position itself required extensive market and investment knowledge to obtain.
Also served as an overflow representative for the Retirements Department.
This duty also included answering complex questions regarding retirement accounts, and possible tax implications of those accounts.
Assisted new representatives with questions. Maintained an error free trading record.

Client Service Representative

Confidential

Responsibilities:

Answered client questions in regards to investment accounts to include brokerage accounts and retirement accounts.
Position requires knowledge in investment tools which consists of margin, options, mutual funds, market information and industry regulations.
Also took inbound calls for multiple departments and was assigned additional duties as per manager discretion.
Involved with projects to increase morale and call statistics.
Trained new representatives in procedures and in customer service skills for two departments.
Awarded for excellence in Quality Enhancement.