Tech Ops Dispatcher Resume
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New York, NY
PROFESSIONAL EXPERIENCE:
Confidential, New York, NY
Tech Ops Dispatcher
Responsibilities:
- Proficient in usage of Arris Work Assure, OMSE, Unified, RIO 5.28.2, Device Management Portal, Mystro STB Diagnostics, Employee Management System, Type - It-In, ACSR CSG, Avaya-One X, Skype for Business and Sage Quest web based and native programs.
- I have great diplomatic and communication skills for phone based customer service
- I am a team player.
Confidential, New York, NY
Exam 4 Software Assistant
Responsibilities:- Troubleshot WiFI network connections on MAC OS X and PC Windows 8 Operating Systems.
- Documented Students Exam IDs, network issues and Exam 4 Software errors; the problems and solutions in the incident log.
- I guided the students through the prompts of the Exam 4 software and had them select the correct options for their test.
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