Senior Patient Care Representative Resume Glen Burnie, MD - Hire IT People

SKILLS SUMMARY:

Highly experienced Customer Relations Professional with over ten years experience in Consumer relations and business analytics.
Strong verbal and written communication skills with a keen eye for problem solving.
Highly organized, trustworthy and resourceful; Always follows - up and follows-through.
Results oriented. Works well in fast-paced and high-pressure situations in team settings or independently.

PROFESSIONAL EXPERIENCE:

Senior Patient Care Representative

Glen Burnie, MD

Confidential

Responsibilities:

Received Star Award for dedication to the team and companywide goals.
Enhanced current job function through additional training in Missing Information, Order Cancellations, Direct Connect Order processing and Aetna/Med Solutions.
Facilitated coaching and training sessions with colleagues as needed for the Missing Information initiative.
Share best demonstrated practices and resources with the Team to assist in the overall business objectives

Senior Customer Support Representative

New Castle. DE

Confidential

Responsibilities:

Recognized as top seller for adding value to the customer by offering services and products based on usage and needs
Consistently maintained at least a 98.5% product up-sell rate monthly
Honored by Executive Management through Customer Accommodation letters during my tenure

Customer Care Research Representative II

Savannah, GA

Confidential

Responsibilities:

Minimize company loss and exposure through auditing claims activity resulting in the recovery of approximately $550,000

Customer Account Executive

Eatontown, NJ

Confidential

Responsibilities:

Provided assistance to customer base through the research and resolution of customer inquiries and escalated matters. Ensured top notch service in one-call resolution. Introduced products and services to new and existing customers. Negotiated payment arrangements, coordinated disconnections and reconnections as needed.

Manager, Customer Service

Eatontown, NJ

Confidential

Responsibilities:

Increased annual sales volume to more $30m

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Senior Patient Care Representative Resume

Glen Burnie, MD

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