SUMMARY:

• Versatile and highly skilled Project Management and ITIL professional seeking a challenging role in leading IT Service Management Company.
• 5+ years of extensive Project Management experience in ITSM, Data Centre Operation and Data Centre migration projects.
• Hands on experience in various stages of IT Infrastructure Management Lifecycle including IT Service Design, Service Operations, Service Transition and Continuous Service Improvement.
• Experience in planning and management of IT infrastructure systems projects; syndicate project plans and review status with IT staff and other business units.
• Good problem solving, analytical and communication skills.
• Adept at successfully directing and managing, multi-million dollar/multi year projects, supervising the complete project life cycle spanning across geographies.
• Experience in managing a large team at multiple levels based across the globe.
• Experience spans across multiple areas of Project Management including resource management, planning, budgeting, client relationship management and end to end service delivery.
• Extensive hands on in managing the transition and outsourcing of a large team from an onsite to an offshore location.
• Experience in developing and managing a knowledge management portal, project documentation and reporting.
• Responsible for quality compliance of the project and key participant in ISO & ITIL audits.

SKILLS:

Software:

MS Office (MS Word, Access, Excel, PowerPoint), MS Project

Platforms:

Windows OS, UNIX, Database, Mainframes, Open Storage, Tools, Mainframe Storage, Middleware (Oversee Technology Tracks)

Tools:

MS Share Point Portal, Remedy Ticketing System

EDUCATIONAL QUALIFICATIONS & CERTIFICATION:

• Masters Program in

PROFESSIONAL EXPERIENCE:
Project Name: DB Data Centre Migration Project
Role: IT Infrastructure Transition Manager
Duration: May 2007 to Dec 2008
Team Size: 50 Onsite & Offshore
Area: Finance & Banking
Platform: Windows, Help Desk, UNIX, Mainframes, Storage, Networks, Application Packaging, Database
Confidential,Location: Jersey City, NJ

Project Overview: On behalf of the PMO, Managed, Monitored and successfully completed the outsourcing and migration of customer IT Infrastructure from an onsite location in USA to an offshore location in India.

ROLES AND RESPONSIBILITIES:

• Responsible to liaison with customer and other key stakeholders to assess the business needs of the customer and identify key challenges, constraints, and risks and thereby define the project scope after extensive due diligence.
• Effectively translated the business needs and constraints into the project charter and obtained the sign off.
• Responsible for resource mobilizing and training as per project requirement
• Drafted project plan using MS Project
• Responsible for getting sign-offs and communicating the approved SLA requirements to the lead technical architect and the implementation team
• Successfully coordinated and managed the smooth knowledge transfer between onsite and offshore resources at the onsite location in USA.
• Monitor and record the performance of team members during the transition phase and provide feedback on the same to improve performance.
• Responsible to track the scope and schedule of the project as per Project Plan and ensure minimal changes to project
• Prepare agenda for steering committee meeting, record MOM and follow up on action items.
• Prepare dashboards to communicate the progress regarding scope, schedules, and cost to all stakeholders.
• Responsible for developing and maintaining knowledge management portal using MS Share Point.
• Resolve conflicts, track risks and issues.
• Responsible to capture the lesson learnt and thereby implement best practices & process improvement initiatives to enhance quality of project deliverables.
• Prepare other subsidiary plans like quality plan, communication plan, risk management plan, change control plan, disaster recovery plan
• Responsible to move project into steady state operations after successful KT, parallel run and warranty phase.

Project Name: HBOS Staff Augmentation Project Phase I
Role:Assistant Project Manager– Service Delivery
Duration: Jan 2006 to April 2007
Team size:30 (Offshore)
Areas: Finance – Banking & Insurance
Platform: UNIX, Database, Open Storage, Mainframe Storage, Tools, Middleware
Confidential,UK
Location: India (Offshore)

Project Overview: HBOS is a banking and insurance giant in the United Kingdom and the largest retail bank in the UK. This project was an ITSM project which involved remotely supporting the critical components of HBOS’ IT infrastructure like Server hardware, Middleware, Databases, Operating Systems, Storage and Infrastructure monitoring tools. The activities being performed for these infrastructure components are monitoring, maintenance, patching, system administration etc.

Roles and Responsibilities:

• Responsible for the recruiting and managing consulting staff
• Conduct induction programs for new hires.
• Impart training on Remedy ticketing system and co-ordinate other technical training specific to project requirement.
• Responsible to establish and maintain communication with customer and stakeholders at multiple levels.
• Interact with customer to define project deliverables, assign team leads and develop project plan to manage cost, schedule, and quality to ensure the ultimate success and acceptance of the project deliverables.
• Worked with subject matter experts to draft and manage the process of statement of work and contract creation and responsible to receive sign off from customer.
• Execute and manage the delivery of the project deliverables as per the project plan.
• Design and publish periodic dashboard reports on the current status and risks of the project.
• Participate in operations meeting & track action items to ensure key deliverables is met.
• Monitoring missed SLA and daily monitoring of the Remedy queue so as to have an eye of inflow of tickets and escalating to management, when it exceeds the threshold.
• Managed escalations of critical technology issues impacting business and customer facing systems with appropriate root cause analysis documentation.
• Managed the outsourcing and migration of new data centers, involving several departmental and cross-functional teams from an onsite location in UK to an offshore location in India.
• Responsible for project billing, budget projection, P&L analysis and analysis of revenue leakage so as to maintain project profitability.
• Responsible for ISO and ITIL audits to ensure process compliance.
• Maintaining a historical database of Sow\'s, MSA, processes & plans
• Develop and manage a Remedy knowledge portal and ensure the updating of Remedy’s KEDB & CMDB database.
• Developed, designed & maintained MS share point portal for the project to ensure knowledge management.
• Responsible to monitor and review team performance through stack ranking methodology for all technology tracks on a monthly basis and share feedback for improvements in productivity.
• Responsible to explore and implement various service improvement initiatives that improves efficiency and creates vale adds for the customer.
• Act as a SPOC between the sales team and customer to provide relevant data and assist in up selling current and new technology areas.
• Co-ordinate and manage customer visits and walk through, presentations and MOM post a customer visit.

Project Name: HCL Domestic Delivery Project
Role: Management Trainee - Projects
Duration: Jan 2005 to Dec 2005
Team size: 5
Area: Networks and Telecom
Confidential,Location: Bangalore
Project Overview: This project involved the end-to-end co-ordination of all Networks, E-secure, Satcom & Leased line projects for HCL’s domestic client base in Bangalore-India
Roles and Responsibilities:

• Ensure resource leveling for all projects without undue delay.
• Developing Project scope and plan for all projects which includes defining Budget, Timelines and Delivery dates using MS Project.
• Co-ordination with vendors like Cisco, Big Fix, Websense for timely delivery of license, products and material.
• Cost control – reduce cost involved in movement of resources & logistics
• Manage customer relationship, status meetings & customer reviews
• Handle escalations- Single point of contact with customer for all escalations
• Billing- Ensure timely billing of all projects and BR collection.
• Knowledge Management: Responsible for updating and maintaining Share Point portal.
• Quality assurance- Ensure proper documentation of all projects as per ISO standards.

Project Name: Recruitment Streamlining for Global Delivery Projects
Role: Management Trainee- Global Projects
Duration: April 2004 to Dec 2004
Team size: 3
Area: Recruitment
Confidential,Location: Bangalore
Project Overview: This project involved the process of automation and streamlining of recruitment and resource allocation into HCL’s Offshore Management Centers.
Roles and Responsibilities:

• This involved streamlining of some of the most critical internal process of resource hiring and deployment into an OMC.
• Worked with the Resource Management Group-RMG to replace some of the existing legacy process to ensure faster manpower deployment into new global projects.
• Creating a standard operations run book consisting of standard operating procedures, processes, tools, escalation matrix for all existing Global Offshore Management Centers (OMC)
• Creating MS share point portal to operate the run book to help future projects through Transition, due diligence, KT and Steady state operation of an OMC.