SERVICE TECHNICIAN Resume

CAREER SUMMARY

I am an accomplished customer service professional who has addressed many challenges in a variety of customer service situations. I readily accept responsibility for difficult or unpleasant tasks when others seek to avoid them. I am adaptable and enjoy learning through formal training or self-teaching.

My recent background centers on mechanical and electrical installation, maintenance, and repair. I am a computer-proficient worker in home or office. I am competent with Windows XP and 98, MS Word; and am familiar with Excel. I have a high-speed wireless Internet account, laptop and desktop computers. I have a clean driving record, clean criminal background, and current automobile insurance coverage encompassing field service in the greater King and Pierce Counties.

WORK HISTORY

Confidential, SERVICE TECHNICIAN--Nov 2010 to March 2012.
I was tasked with providing timely and sympathetic customer service, maintenance and break-fix of color and black and white desktop printers, faxes, and multipurpose printers to King County south end, eastside, and downtown. Products encompassed HP, Sharp, Konica-Minolta, Xerox, Muratec, and Canon. I was first responder for network issues. Service calls were forwarded from dispatch and were completed using a Blackberry handheld. Maintained vehicle parts inventory. Employed company Dell laptop for service manuals.

Confidential, SERVICE TECHNICIAN-- May 2008 to June 2009.
Responding to critical customer service and equipment reliability issues, I was tasked with providing focused onsite service to four major downtown Seattle accounts. I routinely followed up with customers to insure total satisfaction with recent service and addressing concerns such as toner and paper. This resulted in retention of three of the four major accounts and I received formal recognition of my contribution by QBS management. Duties included installation, maintenance and repair of low volume printers, faxes, and multifunction equipment which included HP, Xerox, Panasonic, Ricoh, and Kyocera products, color and black and white, covering locations from Seattle downtown outward to Everett to Tacoma.

Confidential, KEY OPERATOR May 2007 to March 2008
A contract position with Dell Computer managing the printing and IT services for Boeing Corp., supporting their printers, copiers, and plotters located in plants and offices in the south end. My task was quick response to supply and service requests and routine inquiries into service satisfaction. I then reported service needs to dispatch for break fix. I also reported meters, verified device locations, and gathered configuration reports.

Confidential, August 2006 to March 2007. MANUFACTURING ASSEMBLER
I was tasked with the implementation of improved assembly and shipping procedures, an improved workstation and new tooling to improve buildquality and reduce shipping damage of door handle assemblies destined for Kenworth of Australia parts outlets. Provided support the regular production door sub-assembly line. Responsible for special-order assembly and shipping of custom door assemblies for Kenworth/Peterbilt Service Part outlets in the U.S. and overseas.

EDUCATION
B.S. History (Honors)

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