SUMMARY:

• Highly - motivated administrative professional providing executive level support. Self-starter with exceptional interpersonal and organizational abilities, and a proven history of managing multiple projects simultaneously while supporting daily office operations.
• Expertise in calendar management, multi-line phone systems, meeting/event coordination, expense reporting, travel arrangements, and budget administration.

AREAS OF EXPERTISE:

• Administrative Support for Corporate and Senior Level Executives
• Board and Executive Committee Preparation
• Calendar Management
• Customer Service
• Event Coordination and Planning
• Expense Reporting - (petty cash, credit card bills, consultants payments, and purchase orders)
• Issue Resolution
• Microsoft Office
• Nonprofit Organizations
• Presentation Development
• Office/Project Management
• Research
• Travel Arrangements/Travel

TECHNICAL SKILLS:

• Communications in Public Speaking
• Practical Strategies for Critical Thinking
• Society of Government Meeting Professionals Conference
• Skillpath Seminar, Business Writing & Grammar Skills
• Excel 2002, Horizons, Computer Learning Center
• Microsoft Office 2003, Horizons, Computer Learning Center
• Notary Public, Update Course to Take Examine for Notary
• Introduction to Access 2000, CCC

PROFESSIONAL EXPERIENCE:

Confidential

Executive Assistant to President/CEO

Responsibilities:

• Serves as the primary point of contact for internal and external stakeholders on all matters pertaining to the Office of the President/CEO.
• Servers as the gatekeeper and right-hand to the President/CEO.
• Effectively contributes to the day-to-day coordination and efficiency of the office.
• Conserves the President’s time and promotes the corporate image by representing the President, internally and externally, providing liaison between the President, Chief Operating Officer, key executives and employees.
• Represents the President by welcoming visitors, arranging lunches and company dinners for Board members and other corporate functions; while responding to questions and meeting requests directed to the President.
• Complete projects and special assignments by establishing objectives, determining priorities; managing time and gaining cooperation of others; monitoring progress; problem-solving; and making adjustments as necessary.
• Improves quality results by studying, evaluating and re-designing processes; implements changes.
• Accepts ownership for accomplishing new and different requests; explores opportunities to add value to organization.
• Daily schedules and follow-up on changes, cancellations and modifications.
• Monitors the President/CEO inbox and voicemails and flagging important messages, ensuring no major communications are missed and providing follow-up as a delegation on the President/CEO’s behalf.
• Handling sensitive and confidential information regarding management, administrative and policy issues with internal departments and external entities with tact and diplomacy.
• Serves as a liaison to the Board of Directors and its committees as well as provides support to the Chief Operating Officer and Leadership Team on matters pertaining to association governance.
• Create agendas for weekly Leadership meetings and bi-weekly staff meetings.
• Function as an extension of the President/CEO by anticipating needs and proactively addressing issues with an emphasis on sound judgment, initiative and confidentiality, with appropriate but minimal direction.
• Facilitates efficient execution of the President/CEO’s portfolio of activities by vetting internal and external requests, directing assignments to appropriate staff, managing internal and external correspondence, managing the President’s very busy travel schedule, both professional and personal and reconcile expense reports.
• Oversees travel arrangements and coordinates transportation.
• Ensures that the President/CEO has all necessary information and materials for meetings, speaking engagements, travel and events.
• Coordinates appointments, meetings, conference calls for the President/CEO while making the necessary arrangements (e.g. prepares meeting agendas, distributes materials, requests room set-up and any food services, if needed.
• Coordinates media interviews.
• Research information and data when needed or as requested.
• Coordinates invitations and RSVPs for special events.
• Handles incoming mail by sorting and highlighting important information and when possible, directs requests to the appropriate staff member for response.
• Works closely with the Development and Communications departments.
• Serves as the President/CEO’s ambassador in dealing with the Board of Directors, members, Capitol Hill officials and other key stakeholders of the Society.
• Prepares daily itineraries for President/CEO’s chaotic schedules and use.
• Reviews calendar and outstanding projects on a weekly basis with the CEO to prioritize and ensure that all due preparation is completed.
• Works autonomously and collaboratively in a fast-paced, time-sensitive, and constantly changing environment.
• Troubleshoot technology issues while working with the IT company in resolving issues.
• Executes all other duties and special projects as assigned by the President/CEO.

Confidential

Senior Administrative Specialist

Responsibilities:

• Interacted with members of the staff and individuals internal and external to the agency ranging from agency directors to the general public.
• Provided phone coverage and assisted the public with queries regarding M-NCPPC and the Formula 2040 in regards to the date of the public hearings and ways the community could provide input to the planning process.
• Was responsible for the tracking and submission of all data received throughout the Commission to input into the newly-created database for CAPRA submission.
• Presented the outcome of the database to all the agency directors and team members with a PowerPoint presentation.
• Interfaced with all levels of personnel, including handling sensitive and confidential information, appropriately with tact and superior judgment.
• Worked closely with staff to identify, document and determine best practices, participated in the development, recommendation, and implementation of improved administrative and business processes, procedures and practices.
• Sat in on project meetings to record minutes when needed and created agendas and distributed before meetings.

Confidential

Executive Assistant

• Managed the interface with all levels of personnel, including handling sensitive and confidential information, appropriately with tact and superior judgment.
• Worked closely with staff to identify, document and determine best practices, participated in the development, recommendation, and implementation of improved administrative and business processes, procedures and practices.
• Developed, edited and maintained record of SHEA correspondence, governance documents and Board proceedings.
• Initiated approaches/actions to non-routine situations/conflicts and responses to inquiries and carried on daily operations of the Executive Office in their absence.
• Ensured that the Executive was briefed before meetings and anticipated levels of preparation required.
• As directed by the Executive or in their absence, acted as primary internal and external interface while maintaining appropriate communications with staff and Board members.
• Worked closely with the Director of Public Policy and Director of Communication in support of healthcare issues such as research, compiling data, setting up meetings, grants, fundraising and conference calls with trade associations and committee chairs.
• Traveled to yearly conferences and events for on-site assistance.
• Worked closely with membership department to keep update of members.

Confidential, Washington, DC

Executive Administrative Assistant

• Performed a variety of complex tasks in support of senior management of the department/center. Handled/coordinated multiple administrative projects.
• Provided basic billing, payroll and accounts payable support.
• Assisted in monthly reporting (i.e., coordinate meetings for the Internal Project Review (IPRs)).
• Negotiated contracts in regards to vendors, facilities, conferences and meetings off-site.
• Edited, composed and linked information to in-house SharePoint site.
• Assisted and supported preparation for the Board of Director’s meetings.

Confidential, Washington, DC

Executive Assistant to Office of the CEO and President

• Supported the CEO/President, Chief of Staff and various Vice Presidents by performing a wide variety of duties in support of day - to-day operations.
• Accompanied the CEO/President on pertinent meetings, conferences, seminars, speaking engagements, award ceremonies.
• Credited with assisting the Registrar in getting the School accredited with the Confidential
• Worked closely with the media in regards to preparation for the President s time on television ads for the school.

Confidential

Executive Assistant to Office of the President/Acting Human Resources Manager

• Worked closely with the Controller, Director of Administration and Vice President of Operations.
• Processed and handled all human resources information such as new hires, terminated employees, pension plan distributions and 401(k) and any other personnel status changes while serving as Acting HR Manager.
• Maintained confidential files for both Human Resources and the Office of the President.
• Supervised the receptionist.

Confidential, Washington, DC

Administrative Assistant to the VP of Finance & Financial Operations

• Attended and maintained minutes of various Board of Directors and Investment Committee meetings which had revenue of $6+ billion dollars.
• Prepared and presented selected quarterly Board issue and investment papers.
• Redesigned monthly financial reports (included financial statements, analyses and performance measurements) to improve timely decision-making.
• Communicated regularly with investors of Confidential.
• Worked closely with VP of Finance, General Counsel and the CEO to respond to inquiries on Confidential.