Administrative Support/Call Center Resume Jackson, MS - Hire IT People

PROFILE:

Work well with others
Possess ability to build productive relationships, and resolve complex issues
Demonstrate listening skills, committed to providing exceptional customer service.
Ability to work independently and willing to travel

COMPUTER SKILLS

Typing - 50 WPM
Windows XP, Vista, and 7
Internet/Email
Microsoft Office Professional
Lotus Notes
PC Troubleshooting
Remedy Ticketing System
Adobe Suite
AS400

EDUCATION Student - Currently pursuing a B.S. degree; accounting major Diploma - graduated Certificate - Diversified Technology - studied basic programming, PC troubleshooting, CAD, and electronic robotics

EXPERIENCE

Confidential - Administrative Support/Call Center - Jackson, MS - (2008 - 2011)

Accurately filed and sorted high volume return mail
Efficiently updated client records in computer program
Accurately counted and scheduled group mail to be resent in computer system
Effectively communicated with company departments using lotus notes
Effectively handled client's confidential files and information with discretion
Consistently contacted clients and references to update personal information

Independent Sales Representative/Administrative - Canton, MS (2007 - 2010)

Duties includes preparing literature mailings for customer base
Effectively advertise online to promote products that result in increased sales
Maintained inventory and delivered orders in a timely manner
Transfer customer information into database
Developed an established route

Confidential - Customer Account Executive/Technical Support/Call Center - Madison, MS (2008-2008)

Received training in troubleshooting high-speed internet service and digital phone service
Determine solutions to modem, router, browser, and email issues using remedy ticketing system
Guided customer through troubleshooting service in call center environment
Interacted with customer on the phone to ensure good customer service
Resolved customer disputes with professional care

Confidential, Jackson, MS - (2002-2002) Administrative Support

Accurately entered data into computer in a timely manner
Assisted office team with the imaging of documents
Organized printed applications according to dates received
Performed multi-faced general office support to Financial Analysts

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Administrative Support/call Center Resume

Jackson, MS

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