Technical and Customer Service Assistant Resume

EDUCATION Bachelor of Science, Marketing and Spanish, Cum Laude

WORK EXPERIENCE

Confidential, July 2011-June 2012 Consultant

Network with candidates, using multiple channels and social media mediums, to form long-term relationships
Create and initiate marketing campaigns to promote and brand company Discover, coordinate, and attend multiple networking events to expand company's market share
Conduct research, prepare written material and collaborate with C-level executives to negotiate partnerships
Consult with business stakeholders to define realistic and attainable requirements and goals

Confidential, January 2010 -January 2011 Technical and Customer Service Assistant

Construct a new website layout using Encoded Archival Description (EAD), and train others to use EAD
Balance patrons demands by collaborating with other departments to ensure short turnaround times

PROJECTS & ACTIVITIES

Confidential, Fall Semester 2010 Marketing Coordinator

Planned and implemented marketing/event strategy while remaining on target with budget parameters.
Developed content for outreach material including event website, social media accounts, flyers, and radio advertisements to promote and showcase Chevrolet's 2011 automobile lineup (over 2,000 attendees)
Drafted proposals to attain required permission and proper publicity
Surveyed and led costumer centric focus groups
Analyzed data results to make recommendations for senior management of Portsmouth, NH store

Confidential, 2010-2011 Marketing Coordinator

Organized annual fundraising event supporting terminally ill patients at St. Jude Children's Research Hospital
Contributed to a strong media marketing strategy that helped double donations from $8,000 to $16,000
Created community-wide awareness and participation by working with sponsors and local companies

Confidential, Spring Semester 2011 Market Researcher

Conducted the largest university-wide study observing Facebook usage and addiction by compounding a survey. Researched and analyzed results using Qualtrics. Concluded unique findings in a 50 page report

Confidential, 2007-2011 Member

Collaborated with non-profit organizations to coordinate and promote philanthropic, charitable, and student events throughout the year, including fundraising and service activities in support of local organizations

STUDY ABROAD

Curriculum focused on different aspects of Catalonian culture, including art, history, politics, and identity

Explored the Dominican Republic learning about the differences in marketing in the Caribbean region vs. U.S

SKILLS

Fluent in Spanish
Multicultural background gained through extensive travel to Latin America and Europe
Proficient in Microsoft PowerPoint, Outlook, Word and Excel
Social Media Expert