Summary

• Seasoned IT-Project Manager/Release Manager/Implementation Manager with over 11+ years of solid IT experience with outstanding project planning, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects in a matrix organizational structure.
• Successfully deployed multiple business solutions in Healthcare, Insurance, Credit Card, Banking, Finance, Information Technology, Energy and Manufacturing domains while working with/for fortune 500 companies
• Demonstrated abilities to manage a project through its complete lifecycle viz. Initiation, Planning and Design, Execution, monitoring and controlling through Closing.
• Strengths include big picture focus while developing strategic business solutions which can include: Mission Statements, Value Propositions, Critical Success Factors, Statements of Work (SOWs) and Process Re-engineering.
• Extensive experience in Release/Change Management, Project Management, Business Process Modeling, Business Requirements, writing technical specifications, Complete Software development life cycle (SDLC), Use Case Modeling, VISIO Diagramming (GANTT Charts, PERT charts, process flows), Technical Writing, QA Test Management, Systems Design and Service Management
• Knowledgeable of complete software development life cycle (SDLC) and well versed with the Software Engineering and Project Management methodologies like traditional Waterfall, Iterative, JAD and Agile methodologies.
• Well versed with Project Management best practices (PMBOK) and ITIL v 3.0 best practices for Service Management, Change Management and Release Management
• Strong technical skills in C, C++, Java, .NET, Informatica PowerCenter 7.1/8.1, COGNOS Enterprise Reporting Suite 7.3(Impromptu, Power Play, Cognos Upfront), COGNOS 8.2 Enterprise Series (Frame work mgr, Cognos Connection, Report Studio, Query Studio). CA ERWIN 4.1, Oracle 8i/9i, SQL Server 7.0/2000, MS Access 2007, Visual Basic, VB.NET, ASP, ASP.NET, MS Visio 2003, MS Project 2003, Rational Requisite PRO, HP Quality Center(HP Service Desk, HP Service Manager, Mercury Test Director),BMC Remedy and CA Clarity.

Education

• MS - Computer Management
• BS - Computer Science

Professional Experience

Implementation/Release Manager – Blue Chip Releases

• Holds overall responsibility to plan, develop, coordinate and lead software release activities with application and support teams beginning with the Software Testing phase for the Subscriber Services Division of Blue Cross Blue Shield Local and National accounts.
• Act as the gatekeeper in facilitating all agreed entry/exit criteria in the production environment
• Ensures the consistency of test environment and production
• Track corrective actions of change related incidents
• Monitor and report success/failure of changes.
• Work within a development framework that includes involvement with configuration management and test support.
• Develop and manage the roll out schedules, implementation plans and activities/tasks for and across all functional groups involved in the release and work across functional groups involved in the release.
• Present status reports as requested.

July 2009 – June 2010
IT Release Manager

• Coordination of overall deployment activities of middleware applications and backend database updates for Express Scripts Pharmacy - HDS (Home Delivery Systems) and IVR (Integrated Voice Response) applications within Client and Patient Systems (C&PS) department.
• Coordination with Configuration Management to ensure that all applicable environment issues are resolved in advance of production implementation
• Manage checkpoint conference bridge while duty managing a deployment
• Responsible to maintain RFC\'s and make sure the processes adhere to Change/Release management standards
• Communicate overall completion status to Technology Project managers
• Track deployment activities as they occur using implementation plans.
• Facilitate resolution of issues during deployment and escalate issues where necessary.
• Create and maintain Release Notes

Business Analyst - Releases

• Responsible for setting up ITIL v3.0 based processes in the Release Management space
• Created several artifacts for the Release Management processes
• Created several use cases (based on ITIL v3.0 best practices) outlining the different phases of the release process which were further utilized for customizing HP Service Manager to support enterprise wide Release Management.
• Updated release dashboards with various ad-hoc reports and ensured posted data is accurate for PMO stakeholder consumption

Confidential,Champaign, IL
Jan 2008 – Dec 2008
Release Manager

• Held overall responsibility of coordination of implementations of software builds and releases
• Provided analytics to help determine optimal way to assemble releases
• Facilitated release planning meetings to construct efficient releases that reflect demand and capacity
• Tracked any additions, deletions or change in scope on the published release plan including efficient tracking of defects.
• Built the release plan roadmap and keep maintained for communication
• Responsible to continually improve change/release processes hence to proactively minimize change-related risks
• Conducted Defect testing and QA test management for the various CRM applications.
• Managed large project rollouts through the various release activities in the stipulated maintenance windows

Business Analyst

• Performed the Service Level Liaison assignment, which involved interfacing with Component Managers and business partners while gathering business data and analyzing the results to improve the quality of Service Management reporting.
• Responsible for maintaining service performance in compliance with Service Management standards.
• Conducted QA test management for the various test cases generated for improving the service quality of the applications.
• Further implemented system model in Informatica PowerCenter, comprehensively using the functionality of the tool.
• Extensive handling of IPCM(Incident/Problem/Change) tickets using HP Service Desk and HP Service Manager.

Confidential,Louis, MO
April 2003 – June 2005
Business Systems Analyst

• Worked on several enhancements of Member Parameter System(MPS) so as to improve member Services
• Managed a module within the MPS-RSC( Regional Service Center ) integration team which delivered huge efficiencies toMasterCard\'s payment options by mergingdebit and creditprocessing onto one single platform.
• Worked on core RSC application(s) which enabled MasterCard to seamlessly integrate new product and services like mobile taxi terminals and internet gateway services.
• Gathered business requirements and prototyped a web based tool to consolidate various business rules being used by several MasterCard applications in one application.
• Responsible to gather business requirements, conduct gap analysis, identify issues and suggest workarounds.
• Responsible for successful rollout of two large applications

Confidential,GA
Jan 2000 – Feb 2003
Business Analyst

• Managed and coordinated projects on-site, facilitating planning, setting direction, and providing organization for the team.
• Deployed two versions of the application successfully, providing a quality product to end users.
• Responsible for requirements gathering and preparing Requirement Documents, Technical Specifications, and Detailed Design Documents,
• Responsible to develop Use Case models, flow-charts, process flow diagrams and test plans.

Technical Proficiency

Operating Systems: HP-UNIX, Windows 95/98/2000/NT/XP/Vista
Platforms: Mainframe, Web, Client-Server
Project Management: MS Project 2003, MS Visio 2003, MS Office XP
Business Process Modeling: MS Visio 2003, Rational Rose, UML
Requirements Management: Rational Requisite Pro
Release/Change/Configuration Mgmt: HP Service Desk, HP Service Manager, BMC Remedy, CA Clarity
Configuration Management: MS Visual Source Safe, PVCS, CVS, Endeavor
Test Case Management: Mercury Test Director
Languages: MS Visual Basic 6.0(MS Visual Studio 6.0), C, C++, Java, .NET, SQL, PL/SQL
Reporting Tools: Crystal Enterprise, COGNOS Enterprise Suite 7.3/8.2
Databases: Oracle 8i/9i/10g, SQL Server 7.0/2000, MS Access 2003/2007
ETL Tools: Informatica PowerCenter 7.1/8.1
Data Modeling: CA ERWIN 4.1
Web Development: HTML/DHTML, XML, ASP, ASP.NET, JSP, CSS, Java Script, VB Script
Collaboration Tools: MS Share Point 2007, Lotus Notes, Primavera