Cargo/Customer Service Agent Resume

PROFILE:

Eight years of experience in the airline industry as a Passenger Service Agent and as a Cargo Service Agent
Effective communicator with employers and customers
Patient and empathetic with extensive background in conflict resolution and customer care
Able to work independently or in a team environment

SKILL:

Critical Thinking: Answered an average of thirty calls per day investigating and resolving customer complaints in a time and empathetic manner

Communication: Communicated daily with customers regarding inquiries and providing information on new products Able to read, write and speak effectively

Computer: Microsoft Office Word, Excel

WORK EXPERIENCE:

Confidential

Cargo/Customer Service Agent

Responsibilities:

Exported and imported cargo: personal items, human remains, dangerous goods, parcels and documentation according to IATA Regulations
Created airwaybills according to IATA Regulations
Screened cargo for UPS: distributed mail, prepared reports, processed forms, tracked shipments and orders, and data input. Communicated with origins and consignees, and/or other UPS offices regarding issues affecting shipments.
Ensured that the carrier’s system is updated with proof of delivery information: LIAT Quikpak Service and UPS
Ensured that packages are gatewayed upon receipt before leaving the station
Prepared incoming/outgoing sales report
Prepare CCA to substantiate errors with charges
Prepared manifests showing courier material, mail, freight weights and transmit data to destination.

Confidential

Passenger Service Agent

Responsibilities:

check in passengers verifying passports and other documents in preparation for departure, and luggage in accordance with airline specifications and federal guidelines
Made announcements related to boarding, flight delays and connecting flights; assisted unaccompanied minors and passengers with special needs according to airline procedures

Confidential

Flight Administrator

Responsibilities:

Managed daily secure flight submissions
Data collection SFPD (SECURE Flight Passenger Data)
Retrieved SFPD information from Reflections
Uploaded SFPD information to E-Secure Flight
Managed TSA vetting results
Monitored all US inbound and outbound flights up to departure time
Managed communication between LI & TSA Secure Flight Resolution Service Centre
Full availability/accessibility to airport staff from check-in to boarding

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