Executive Assistant/ Messenger Resume

Professional Summary

More than ten years experience within the administrative field; my proven experience includes the following:

Superior organizational skills with a high degree of accuracy and strong attention to detail
Positive attitude, self-motivated, and strategically agile
Excellent customer service skills as well as sales
Well-spoken, excellent grammar, writing, and proofreading skills

Computer Skills

Well versed with Microsoft Office Products; Word, Outlook, PowerPoint, Excel, Photoshop, and Access as well as all things Apple

Education

Confidential

Employment

Confidential
08/10 – 09/11
Full time child care of an infant

Confidential
05/09 – 06/10
Executive Assistant/Messenger

Assisting President of company directly as well as providing support to staff
Processing and running reports for weekly meetings
Photographing exteriors of houses, putting up and taking down realty signs
Office supply management and ordering
Providing office support in multiple offices when needed (i.e. word processing, copying, scanning, filing, organizing office areas, etc)
Making deposits at banks, delivering payments to vendors
Car messenger between multiple offices and destinations throughout Chicago

Confidential, Facilities Management
08/07 – 04/09
Customer Service/Administrative
Answering calls and emails from customers for non-emergency and emergency situations on both the Evanston and Chicago campuses
Dispatching calls via radio to the appropriate parties assigned to specific areas of the campus and processing corresponding tickets for the correct shop
Researching funding account numbers provided by customers to make sure they are up to date and correct
Entering job labor from the various shops for bi-weekly payroll
Processing surveys for finished jobs in the system to be sent out to customers
Generating estimates and cover letters in the system and sending them to customers electronically once approved and signed by the appropriate parties

Confidential, Financial / Student Aid Office 04/06 – 07/07
Federal Student Loan Consolidation Counselor

Customer service: Educating and advising customers on consolidating their Federal student loans via phone and on-line
Working in a team environment call center; hand in hand with working independently on phones and on-line with customers to achieve goals personally and for the company as well
Entering application data for the processing of Federal student loan consolidations and maintaining follow-up on the funding of these loans

Confidential, INC. – Alsip, IL 4/01 – 3/06
Administrative Assistant – Invoicing and Shipping
Managing invoices; creation, tracking, approval, and follow up of invoices
Creating proforma invoices (an official price quote) for clients wishing to prepay or wire funds
Communicating with international clients regarding best shipping and payment options
Data Entry of warranty information
Customer service and sales: Answering phones and emails, processing payments
Managing mail services; certified mail, handling of small packages shipping via U.S. Mail, and sending out large customer mailings
Managing daily shipping including international for entire company – figuring shipping costs, obtaining price quotes from different freight companies, and deciding the best method of shipping
Organizing and ordering office products, managing office equipment

Confidential ,Orland Park, IL
4/00 – 4/01
Receptionist, Vet Assistant

Reception duties and tasks

Taking customer calls
Assisting customers in payments and necessary paperwork
Scheduling appointments and boarding arrangements - by phone and in office
Keeping detailed files for each patient and filing them in an organized fashion

Assisting vets with animal care

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