Customer Service Resume

Summary of Qualifications

Over ten years customer service experience
Over five years call center experience
Experienced with handling large call volumes, researching and administrative support
Experienced with improving client relations, analyzing data, working with and maintaining database systems and spreadsheets
Experienced with general office duties, data entry, and bookkeeping
Ability to manage accelerated stress levels associated with a fast pace work environment
Has outstanding written and oral communication as well as effective team player focusing on attention and detail and follow through

Education

Internet Marketing M.S.
Entertainment Business M.S.
B.B.A.

Professional Experience

Confidential, Call Center Manager 06/10-4/12
Handles inbound, outbound calls, and online inquiries for artists booking services. Supervise 7-10 employees
and handle day to day paperwork.

Confidential, Quality Assurance Representative 10/11-04/12
Monitored and listened to audio sales calls. Communicated call performances to managers to ensure company policies are being adhered too. Provided recorded calls to managers for training and dispute purposes.

Confidential, Call Center Representative 05/09-06/10
Made outbound calls to customers. Assisted with orders of consumer goods.

Confidential, Reservations Agent Lead 08/06-10/07
Assisted customers with making reservations and/or any questions or concerns. Reduced customer complaints by 20%. Supervised 10-15 reservations agents

Confidential, Call Center Representative 12/04-3/06
Handled inbound and outbound calls. Responsible for getting customer interest in home improvement products, and setting appointments.

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