SUMMARY

A dedicated and energetic self starter with 14 years Telecom experience in Supply Chain and Reverse Logistics Management; with a proven track record in spearheading multi-faceted projects domestically and overseas (Malaysia and China). Specializes in Outsource Manufacturing and Strategic Supply Chain Management. Broad expertise in Program Management skills, with the ability to manage Contract Manufacturers with regard to factory health, contractual negotiations, cost, capacity and material supply and demand.

COMPETENCIES and SKILLS

• Project / Program Management
• Inventory / Material Management
• Cost Containment / Savings
• SAP for Demand Planning
• Database Design
• MS Software Proficient
• Quality Health reporting
• Strong Interpersonal Skills
• Highly Analytical
• People Management experience
• Trilingual (English, French and Hindi)
• Excellent Problem Solving Skills

PROFESSIONAL EXPERIENCE

Confidential, PineBrook, NJ

General Manager (November 2011 - Present)
Manages all Operations functions including P & L responsibilities for the NJ division for the Refurbishment of IT assets for reuse.

Key Achievements:

• Manages staff of 20 people in the areas of logistics, manufacturing, planning and purchasing

Confidential, Denville, NJ

Executive Vice President of Operations (October 2009 - October 2011)
Manages all Planning, Logistics and Repair functions for the Refurbishment of IT assets for reuse.

Key Achievements:

• Overhauled the sales projections and capacity planning functions by implementing basic supply chain demand practices
• Took over all Customer reporting functions; which involved product tracking and generating custom MS Access queries for Fortune 500 Companies
• Lead Program Manager for implementing ISO 9001, ISO 14001 and R2 industry certifications in Q1 2011

Confidential, Parsippany, NJ

Supply Chain / Factory Program Manager / Supply Demand Analyst (2005 - August 2009)
Oversaw long term strategies and tactical execution with regards to the Intel Telecom Boards and Systems supply base and customer expectations. Manage multiple overseas Tier 1 Contract Manufacturers, which include business agreements, supply chain models, technology changes and factory performance. Used SAP for Supply/Demand planning of Telecom products.
Key Achievements:

• Led the Contract Manufacturer site selection for a newly released Telecom server by managing all quote activities that included analyzing submissions and presenting recommendations at executive summary meetings
• Program managed the transfer of repair capabilities for Telecom Boards and Systems from an external overseas contract manufacturer to an internal group to improve through-put time, adding quality reporting and trending capabilities, customer satisfaction and driving down repair costs
• Manufacturing Operations point of contact for customer Master Purchase Agreements with Nortel, Motorola and Lucent-Alcatel. Reviewed agreements based on standard Terms and Conditions and created new processes based on non-standard business procedures
• Created a MS Access Database to track performance for signed Master Purchase Agreements. Database was converted to a web application that is currently being used by multiple Intel business units
• Specifically requested by the Intel Optical group to define a near term Reverse Logistics Strategy in order to provide a closed loop process with customers as well as metric generation for QA reporting
• Drove the Telecommunications TL-9000 certification by working with multiple groups to identify ISO documentation and measurement updates.
• Managed the infrastructure setup of weekly electronic data feeds for Alcatel-Lucent

Confidential,Integration Manager (2003 - 2005)
Managed assembly, test, configuration and packaging of new and production level products for the Intel Telecom Boards and Systems division. Established operating policies, procedures and implemented strategic plans to ensure production schedules and objectives were met within quality and cost objectives. Coordinated adequate manpower based on capacity and production schedules.

Key Achievements:

• Increased production efficiency by 15% by adding extra test setups, adjusting manpower and ensuring adequate floor supervision to meet production cell schedule requirements
• Maintained an overall Average Test to Promise of 99%
• Developed Integration staff skill sets for career advancement within Intel

Reverse Logistics Manager (1996 - 2003)
Managed World Wide Reverse Logistics for Intel's Boards and Systems Business Unit that included front end, repair and back end processing functions to ensure customer through-put times are met and exceeded.

Key Achievements:

• Managed a staff of 20 highly technical personnel in the support of customer product repairs and upgrades
• Change Control Board member for Manufacturing. Functions included reviewing rework drawings/instructions, ensuring correct material disposition and gauging impact to customers
• Represented manufacturing in all Quality related excursions for root cause and corrective action
• Reduced the overall Reverse Logistics cycle time from 10 days to under 5 days
• Maintained ISO documentation and represented Manufacturing in yearly audits
• Created a Returns Database to track product history which facilitated data retrieval and quality trending

ADDITIONAL EXPERIENCE

Confidential, Paramus, NJ
Compliance Engineering (1996)
Responsible for Electronics FDA compliance testing and protocol report generation for Heart Balloon Pumps and other medical monitoring equipment.

Confidential, Montreal, Canada
Compliance Engineering (1995 - 1996)
Responsible for ESD, Radiated Emissions and Susceptibility compliance testing as well as validation testing for newly released Telecommunication Repeaters for Nortel; which included generating report protocols per ISO documentation and Bellcore standards.

EDUCATION

Associates - Commerce
Associates - Electrical Engineering