Call Center Representative Resume Providence, RI - Hire IT People

Highlights of Qualifications

Excellent technical and problem solving skills. Expertise in anticipating and responding to customer needs
Quick learner with the ability to translate complex technical ideas and processes into user-friendly facts
Ability to take on new challenges towards completion with efficiency and accuracy
Completed, self-directed projects on-time and on-budget
Strong technical skills in computing including software and hardware installations

Work Experience

Confidential, Providence, RI
Call Center Representative/Technical Support October 2009-July 2010

Provided effective and timely solutions to all customer and retailer inquiries
Troubleshot lottery terminals on a daily bases ensuring customer satisfaction
Assisted and approved retailer vouchers and handle customer settlements
Recognized, documented and alerted the supervisor of trends in customer calls
Handled proprietary software on a daily basis including Cadence, Gnie, i360, PM Track II

Confidential, Lincoln, RI
Help Desk Technician/Field Support March 2009-April 2009

Participated in the LONGS project in the conversion of new technologies for 521 stores acquired byCVS
Guided technicians with step by step instructions in the installation of Cisco switches
Handled advance software on a daily bases to ensure all stores were online during conversion
Troubleshot network connectivity during conversion to ensure stability and performance

Confidential, Providence, RI
Desktop Support Specialist/Student August 2008 -January 2009

Configured computers to ensure optimal performance with the installation of hard drives, video cards, and memory
Performed “deploys” of new user workstations throughout Perot Systems and Blue Cross & Blue Shield of Rhode Island
Recovered machines from previous employees as well as followed the wipe procedure to ensure the privacy of the company
Supported customers on a daily basis with advanced software and hardware
Ensured that all aspects of documentation were effectively controlled and secured for engineers and managers
Provided excellent customer support when dealing with employees, managers and supervisors

Education & Experience

Year up Providence
Student and Technical Apprentice Providence, RI March 2008 -January 2009

Graduated a one-year intensive technical and professional skills training program
Completed college level courses in the following areas: Business Communication, Computer Applications, Networking I and Networking II
Practiced and utilized extensive working knowledge of Microsoft office throughout six-month training

Confidential, Providence, RI
Student and Construction Apprentice September 2006-June 2007

Received Citation from the City of Providence for services amassed in and around the community
Earned GED within a four month time period
Performed multiple duties on the construction site including painting, roofing, taping, compounding, siding and landscaping

Confidential, Providence, RI
Volunteer September 2006-June 2007

Assisted in all aspects of building a house from the ground up
Performed landscaping duties such as trimming bushes, setting up fencing, and planting
Completed over 900+ hours of community service throughout the greater Rhode Island area
Provided community services such as soup kitchen duties, landscaping, and community clean ups