We provide IT Staff Augmentation Services!

Geek Squad Consultation Agent Resume

2.00/5 (Submit Your Rating)
Hire Now

PROFESSIONAL EXPERIENCE:

Confidential

Geek Squad Consultation Agent

Responsibilities:
  • Initial PC set up and software installation
  • Verify if product is fit for return
  • Maintains communication between clients and Geek Squad
  • Teaching and coaching fellow employees about Microsoft products
  • Providing the customer with world class customer service
  • Check customers into Geek Squad database
  • Assist with questions/ client education regarding technology use and repair
  • Diagnosis, repair or triage of client devices
  • Transition store shelf displays to sellable inventory
  • Handles shipping and receiving of client /store units

Confidential

Customer Service Representative/Escalations Representative

Responsibilities:
  • Assisting customers with chargeback inquiries
  • Resolving issues with balancing and debits/deposits to merchant accounts for credit card processing payments
  • Triage calls to other departments
  • Handle escalated customers and provide them with resolution
  • Provided customer service

Confidential

Help Desk/Quality Advisor/Senior Escalation Advisor

Responsibilities:
  • Managed local level of tech support
  • Answered queries regarding company web - site
  • Processed new client enrollments
  • Troubleshoot various client issues and concerns
  • Worked closely in junction with the rest of the management to solve problems and advise of possible solutions
  • Handled 3rd and 4th level escalations calls
  • Provided customers with resolution on issues or complaints
  • Provided co-workers with coaching on areas that they need help with
  • Provide quality training to fellow co-workers
  • Provide customer service

Confidential

Rental Sales Agent

Responsibilities:
  • Wrote and processed rental car contracts
  • Upselling based on customer needs and options offered
  • Processed credit transactions both automatically and manually
  • Handled customer service issues

Confidential

Telesales Rep

Responsibilities:
  • Raised funds for various non-profit organizations (police, state troopers, fire dept., and MD vets)
  • Cold and taps calls
  • Monthly reports on money raised

Confidential

Pre-need Memorial Counselor

Responsibilities:
  • Discussed and prepared final arrangements
  • Recorded reviews and prepared contracts for customers
  • Resolved customer complaints
  • Made sure that all customer expectations are met

Confidential

Dry Chemical Technician

Responsibilities:
  • Inspected and recharged portable fire extinguishers
  • Hydrotested dot and non-dot cylinders for requalification
  • Performed six year maintenance and annual inspection
  • Managed disposal operations of condemned cylinders

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship