SUMMARY:

• Offering a successful and comprehensive background of experience and achievements in client facing sales/customer service, marketing, staff supervision and training, quality control, management reports and inventory control.
• Strengths include excellent organizational, time management, leadership, interpersonal and problem solving skills
• Highly motivated, self - starter, with team player characteristics.
• Able to easily establish, and maintain effective business and customer relationships.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Client Facing Account Manager

• Responsible for the sales of professional hardware, software and services tailored exclusively to the State/Local Government, including Public Safety
• Demonstrated technical selling skills and product knowledge in all areas pertaining to the State/Local Government that affords an effective presentation of Confidential ’s vision and array of products and services
• Developed annual business plan in conjunction with Sales Manager, which details activities to follow during the fiscal year, which aided in meeting or exceeding sales quota
• Complete understanding of pricing and proposal models
• Demonstrated the ability to carry on a business conversation with key customers and decision makers
• Maximized all opportunities in the process of closing a sale resulting in the taking of market share from larger competitors
• Sold solutions consultatively and made recommendations to prospects and clients of the various solutions the company offers in order to address the client’s business issues
• Developed a database of qualified leads through referrals, telephone canvassing, face to face cold calling on decision makers, direct mail, email, and networking.
• Assisted in the implementation of company marketing plans as needed
• Created and conducted effective proposal presentations and RFP responses that identified prospects business problems, the effects of the problems, and the Confidential solution to their problems
• Responsible for sourcing and developing client relationships and referrals
• Responsible for identifying and building effective relationships of influence business partners and other professionals to maximize revenue
• Demonstrated the ability to gather, submit detailed business information for pricing and presentation of solutions identified as prospects' business problems
• Maintained accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities within the assigned territory, to maximize territory potential
• Adhered to all company policies, procedures and business ethics codes and ensured that they were communicated and implemented within the support team
• Participated and contributed to the development of educational programs offered to clients and prospects
• Responsible for travel associated with the territory and as necessary for Confidential internal requirements

Confidential, Tallahassee, FL

Inside Sales

• Maintained contact with all clients in the market area to ensure high levels of client satisfaction
• Demonstrated ability to interact and cooperate with all company employees
• Built trust, valued others, communicated effectively, drove solution execution, fostered innovation, focused on the customer, collaborated with others, solved problems creatively and demonstrated high integrity
• Maintained professional internal and external relationships that met company core values
• Attended training, involving diverse areas including policy and protocols, product knowledge, sales and customer service technology.
• Proactively established and maintained effective working team relationships with all support departments and sales partners
• Applied leadership and problem solving skills to direct and coordinate all aspects of installation, troubleshooting, training and general customer service for clients
• Provided excellent customer service skills
• Personally accountable for quoting, ordering, and maintenance functions associated with different manufacturers and customers
• Traveled as necessary to the territory and to Confidential
• Coordinated special promotions and events, including extensive problem solving

Confidential, Tallahassee, FL

Inside Sales

• Maintained contact with all clients in the market area to ensure high levels of client satisfaction
• Demonstrated ability to interact and cooperate with all company employees
• Built trust, valued others, communicated effectively, drove solution execution, fostered innovation, focused on the customer, collaborated with others, solved problems creatively and demonstrated high integrity
• Maintained professional internal and external relationships that met company core values
• Attended training, involving diverse areas including policy and protocols, product knowledge, sales and customer service technology.
• Proactively established and maintained effective working team relationships with all support departments and sales partners
• Applied leadership and problem solving skills to direct and coordinate all aspects of installation, troubleshooting, training and general customer service for clients
• Provided excellent customer service skills
• Personally accountable for quoting, ordering, and maintenance functions associated with different manufacturers and customers
• Traveled as necessary to the territory and to Confidential
• Coordinated special promotions and events, including extensive problem solving
• President’s Club Award Achiever