SUMMARY:

• Highly talented and accomplished Test Engineer and PeopleSoft HR Analyst with over 16 years of experience and a proven record of increasing efficiency, productivity, quality, and operational excellence.
• A proven leader among professionals with a focus on PeopleSoft Human Resource Management System, Implementation/Usage, FIT/GAP analysis, Quality Assurance Testing, Process review and Change Management support.
• Strengths include extensive knowledge of Software Quality Assurance, Full Life Cycle testing and Integrated areas including Functional Testing, System Testing, Regression Testing, Integration Testing and User Acceptance Testing.
• Experience providing functional and production support to assist in the implementation of new modules and assisted with upgrades and patches of new versions.
• Engaging interpersonal skills effectively interacting with staff at all levels.
• Demonstrated ability to manage complex projects and meet strict deadlines.
• An appealing personality that confronts stressful situations with poise.
• Meticulous about completed work and driven to produce optimum results.

RELEVANT SKILLS & TOOLS:

• PeopleSoft HRMS Modules
• Technical Writing
• MSSQL Server for Developers
• PeopleSoft (7.5, 8.0, 8.8, 8.9, 9.1, 9.2), Oracle (9i, 10g, 11g)
• SharePoint
• Microsoft Visio
• HP Application Lifecycle Management 12.01
• HP Quality Center 10, 11
• PeopleSoft Query

WORK EXPERIENCE:

Test Engineer/PeopleSoft Functional Analyst

Confidential

Responsibilities:

• Advised the Confidential - A Senior Test Manager of unique test requirements and complex test scripts.
• Provided guidance to program personnel on test procedure development, test conduct and report generation daily.
• Researched questions involving functionality in various versions and modules of PeopleSoft.
• Coordinated functional activities with the technical team lead for the assigned scrum daily.
• Directed and performed complex test operations to meet program requirements.
• Interacted directly with the Government Test Manager and managed the activities of assigned test engineers in support of program goals.
• Drafted detailed test plans and developed test scenarios and test scripts in collaboration with the scrum team for the PeopleSoft HRMS Federal application.
• Provided test scripts for system end user training UPK development.
• Assisted with interpreting Confidential requirements from fit gap and recommended complex analysis for options and recommendations to obtain desired results.
• Collaborated with working groups to ensure that testing requirements were addressed.
• Traced requirements to test cases to ensure coverage for full system integration test.
• Conducted system testing, regression testing, performance testing, system interface testing and security testing activities to ensure that functional and technical requirements were met.
• Developed a framework for testing using HP Quality Center/HP ALM.
• Performed functional administration, configuration, and utilization of testing tools.
• Collected, tracked and reported test metrics and briefed leadership on test status weekly.
• Developed and maintained the Test Management Plan (TMP) to define the approach, processes, and procedures that integrated with and supported the Government’s Integrated Test and Evaluation (T&E) approach and Test and Evaluation Master Plan (TEMP).
• Developed and maintained the Requirements Traceability Verification Matrix (RTVM) with imbedded Testability Matrix.
• Planned, prepared, managed and reported progress on the System Development Test (STD) activities and deliverables pertaining to Product Level Test (PLT) and Developer’s Integration Test (DIT).
• Updated and maintained the Testing Strategy portion of the Provisioning Plan.
• Identified creative methods to reduce test time, without reducing test coverage, on subsequent product generations.
• Reviewed and approved prepared proposals for testing programs to outline specific testing conditions and developed operating procedures.
• Participated in Government readiness reviews, entrance/exit reviews, and Program Control Board activities frequently.
• Evaluated complex test specifications, test results, test trends and implemented corrective action as needed in collaboration with other PeopleSoft functional analysts.
• Reviewed prepared detailed technical reports of findings and makes recommendations for needed modifications to correct problems.
• Oversaw actual tests and analyzed validity of results while coordinating the resolution of problems inhibiting test progress.
• Reviewed customer requirements and specifications as a functional analyst to ensure that tests confirm satisfaction of customer requirements.
• Provided expert level guidance to less advanced engineers and served as a testing and functional lead for assigned scrum team.
• Performed and led various testing such as Information Assurance, 508 Compliance, Disaster Recovery, and Performance Testing.
• Executed data validation processes using data staging and analyzed data validation and performed root cause analysis in Oracle database.
• Tested the integrated effort to design and demonstrate Soldier Self-Service, Human Resource, and Manager/Commander/Leader portal pages to access Confidential -A.

Quality Assurance Analyst

Confidential

Responsibilities:

• Collaborated with developers, analysts, testers, and user support team members to create, prepare and implement systems quality assurance reviews.
• Developed and executed test plans and test scripts weekly.
• Performed test data conditioning, regression testing and testing validation.
• Tracked and verified resolution of software and specification defects.
• Drafted technical documentation to provide system maintenance updates after application and business changes occurred.
• Successfully documented all phases of the QA process.
• Coordinated gathering of system requirements and provided technical guidance to 5 junior analysts.

Payroll Functional Analyst

Confidential

Responsibilities:

• Performed functional tasks related to the PeopleSoft Payroll module implementation and post production support including related research, query writing, testing, training and documentation.
• Managed payroll production processing daily.
• Tested activities related to HCM and the Payroll system implementation that includes integration with other inbound and outbound systems to replace the current PeopleSoft system.
• Analyzed processes related to HCM and Payroll system implementation to replace the current PeopleSoft system with Workday.
• Conducted quality assurance for functional and technical processes.
• Ensured functional integrity across all environments and managed day to day PeopleSoft processes.
• Developed and implemented system quality assurance standards.
• Conducted quality reviews daily and provided feedback regarding quality control on design decisions.
• Performed troubleshooting and rapid resolution of system issues daily.
• Attended weekly status meeting with project leadership to communicate and discuss testing and status issues.
• Implemented changes and updates according to the applicable QA methodology.
• Researched and resolved production issues
• Reported and maintained product defects, verified fixed defects and prioritized outstanding defects
• Communicated release notes for each migration to users
• Maintained open communication with users and analysts to ensure awareness of key checkpoints throughout the Software Development Life Cycle (SDLC).

PeopleSoft Test Engineer/Help Desk Technician,

Confidential

Responsibilities:

• Provided Tier II help desk support for customized PeopleSoft HCM 9.1 modules: Human Resources, Employee Self Service, Manager Self Service, Payroll, Time & Labor, Recruiting and Workflow.
• Conducted functional post production support to Metro end users using PeopleSoft HCM application.
• Researched and resolved issues related to Payroll, Absence Management, Timesheet and HR issues.
• Utilized the Maximo help desk ticketing system to log and retrieve customer issues for resolution daily.
• Collaborated with system developers to ensure proper response and resolution of production issues.
• Composed and maintained PeopleSoft end user documentation.
• Supported system modifications for functionality-based issues and other system related changes.
• Participated in end-user testing sessions to gain training insights for modifying and delivering content for end-users and provided second level support.
• Analyzed customer reported issues to diagnose and resolve end-user calls.
• Recognized for providing outstanding customer service in a high-volume environment.
• Appointed as a customer advocate for exceptional problem resolution ensuring consistent solutions and guidance across the organization.
• Provided advanced end user trouble-shooting for complex issues in a timely manner.

Senior PeopleSoft Test Engineer

Confidential

Responsibilities:

• Tested maintenance and enhancement functionality for PeopleSoft HRMS and OASIS
• Merged back office HR and Financials systems into PeopleSoft as the Test Engineer for Global Back Office Implementation in PeopleSoft HRMS
• Tested HR modules for the People Tools upgrade project from version 8.47 to 8.49 to 8.52.
• Validated the development activities accurately and captured documented requirements to meet user needs.
• Performed black box testing, white box testing, system testing, system integration testing, back end testing and functional testing for upgrades and patches.
• Developed SQL statements to query database to ensure consistency of data and data quality.
• Analyzed system requirements and critical areas of the application to setup and execute test cases.
• Performed regression testing on existing code to ensure that new functionality did not impact existing code.
• Created and maintained test methodologies, test strategies, test plans, test cases, and test scripts to facilitate User Acceptance Testing (UAT).
• Defined testing standards and roles for Test Engineers to ensure a seamless and efficient process.
• Collaborated frequently with cross-functional teams to ensure user requirements were properly coded for various system change requests.
• Defined and enforced proper QA standards and practices and conducted QC audits frequently.
• Served as a liaison for QA communication across teams and provided HRMS knowledge to offshore and onshore resources.
• Managed and mentored offshore and onshore testers on functionality and testing methodologies for the PeopleSoft HRMS and Payroll modules.
• Provided feedback on offshore resource performance and participated in QA discussions.
• Researched and resolved production issues and reported product defects while verifying fixed defects and prioritized outstanding defects.
• Communicated release notes for each migration to users and analysts.
• Maintained open communication with users and analysts to ensure awareness of key checkpoints throughout the Software Development Life Cycle (SDLC).
• Identified and implemented process improvements.
• Drafted production support documentation to maintain awareness of critical deliverables.
• Facilitated testing touchpoint meetings with testing team and provided third level support to users.
• Utilized SharePoint for storing test documents, test requirements, test results, test reports, user guides.

Analyst

Confidential

Responsibilities:

• Analyzed specifications for verifiable requirements to create detailed testing procedures, test matrices, and test data.
• Conducted verification reviews on work products from the requirements and test phases.
• Provided customer support for acceptance testing frequently.
• Reviewed system requirements to provide application feedback.