Human Relations Officer Resume

SUMMARY

To work in an organization where in my capabilities are better utilized and thereby subsequently improving my learning process .

EXPERIENCE:
I have around 3 years of experience in HR support center for Core United States Payroll and HR Operations

U.S Payroll Operations Support.
Supporting Pre and Post Recruitment Activities
Working for the SLA as per the requirement
Coaching & Training.
Short listed for transition for knowledge transfer
Short listed for Quality Analyst.

Working Experience:-

Organization: Confidential,Chennai
Duration : Feb 2008 to May 2011.
Designation: Human Relations Officer (U. S Payroll Support Analyst)
Job profile:
Has been part of Supporting Human Resource Process - The company is an American mid-range chain of International Department Stores, 4th largest retailer in US, Confidential with 3,50,000 associates. We Support their Payroll issues for the associates of Confidential across USA in all aspects following the company policies and procedures:
U.S. Payroll

Applications accessed:

People Soft - Application that houses Associate's Payroll and Employment records.
HRQ Case Management System-All issues are documented on the Case Management System
MS-Access 97 - Checking the Direct deposit recall and stop payment for the Missing checks
MS Excel, PowerPoint and MS Word.

Analyzing the Payroll issues for the Associates:

Giving them a detailed advice and guidance on the checks processed.
Directing the associates to the concerned department by analyzing the issues.
Advising the HR/Manager on keying the associate's details in the People Soft.
Intermediate to the agency, other government organization with the associates.
Processing termination payouts and WARN payouts to the associates.
Guiding them in tax exemptions and medical deductions.
Resolving the associate and manager level queries and escalations.
Processing Final Pay and Advance if the HR or Manager insists.
Advising the status of the Lost and Reissued checks.
Guiding the Hr/Manager on Processing Stop payments and Recalls for the misdirected checks.
Working on Email queries and responding with the resolution and following up on the same.
Advising the HR/Manager via email on keying in new hires details, processing advance, changing associate's details in the People soft.

Additional Roles & Responsibilities:

Supported 6 -7 new hires in sharing the process knowledge.
Managed a group new hires in training them the Policies & Procedures of the organization
Coaching, Training & Encouraging my Team member.
Provided constant feedback to my trainees on their Quality
I was responsible to update the attendance for the week ends and the compensatory offs for the entire process consisting of 180 people.
Organizational Skills exhibited within the Process for Attendance issues .
Good coordination with the different departments within the organization.
Excellent written and oral skills to communicate effectively with all levels of management and associate level.

Achievements:

I was awarded the best for training and coaching people on process knowledge.
The people I have trained excelled in the process knowledge and were appreciated for the same.
Lead the team by an example in handling issues.

EDUCATION:

Degree : B.Tech
Post graduation : MBA (HR)

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