Software Applications Technical Writer

Summary of Qualifications

• Create professional, user-focused training manuals, quick reference guides, PowerPoint presentations and other training resources for PeopleSoft implementations, upgrades.
• Develop application support guides for IT processes, including new user provisioning, jobsite setup, telephone and mobile device provisioning.
• Prepare procedures manuals for hard-copy distribution and online publication.
• Revise and standardize existing documentation to include new release notes, process changes.
• Utilize application set-up instructions to produce configuration documents, e.g., PeopleSoft PeopleBooks.
• Design test scenarios and test scripts for user acceptance and regression testing.

Proficiency in Word, Outlook, Excel, PowerPoint, Visio, Snag-It, PeopleSoft PO, several proprietary bank databases.
I am also a subject matter expert for commercial credit card implementations. Additional skills include PeopleSoft implementation support, problem resolution and end-user training.

Professional Experience

Confidential, Birmingham, AL July 2012
Contract Technical Writer
Documented the IT processes of a large commercial construction company in order to preserve and maintain critical knowledge utilized by their IT group. A key requirement was to create guides with sufficient detail to allow processes to be completed by an IT member who was unfamiliar with the application.

• Interviewed subject matter experts regarding the various processes and software applications used by the IT department.
• Developed application support guides for new user setup, new jobsite setup, jobsite internet outage, telephone and wireless device setup.
• Software platforms documented include Cisco Call Manager, EnterpriseOne, Quest ActiveRoles Server and Footprints.
• Created knowledge preservation and document control plan.

Confidential, Morris Plains, New Jersey November 2011 - March 2012
Senior Applications Consultant I

• State of Connecticut - Implementation of PeopleSoft procurement card functionality. Created requirements document, gap resolution document, business process flowcharts, presentations to management.
• State of Minnesota - Validated system configuration against documentation to assure accuracy.

Confidential, Columbus, GA January-August, 2011
Commercial Card Implementation & Documentation Specialist

• Developed end-user training resources, PowerPoint presentations, marketing documents and RFP responses.
• Built and deployed travel, fleet and purchasing card programs, including creation of hierarchies, corporate and individual accounts.

Confidential, Birmingham, AL April-December, 2010
Contract Technical Writer

• Created training resources for PeopleSoft Contracts Management upgrade.
• Developed configuration documents for PeopleSoft Project Costing implementation.

Confidential, Richmond, VA April - June, 2009
Contract Data Analyst

• Created PowerPoint presentations for business case, current state analysis, future state projections.
• Analyzed historical spend by payment method to identify payments which could be made by credit card, resulting in increased revenues and process improvements. Projected potential p-card spend based on incremental increases, various scenarios.

Confidential, Melbourne, FL May-December, 2008
Functional PeopleSoft Consultant
Implemented three versions of PeopleSoft to replace manual transaction processing. Scope included change in provider bank as well as implementation of three versions of PeopleSoft across four divisions.

• Developed and published all upgrade documentation including requirements and configuration documents, test scripts, stakeholder presentations/communications, readiness assessments.
• Modified and combined each division's policies and procedures in order to create a standard policies and procedures manual for the company.
• Managed all phases of testing including test plan creation, data conditioning, script creation, execution and sign-off.
• Determined training methodologies and created training resources for 400 users.

Confidential, January 2005
End-user Documentation
PeopleSoft PO, AP, AM, Projects, GL, HR, Query and nVision - Modified and standardized training manuals originally written by various subject matter experts in various formats.

Confidential, Birmingham, AL 1996 - July, 2007
Procurement Card Program Administrator and PeopleSoft Pcard SME

• Participated in development & implementation of procurement card program from RFP to Rollout. Managed program for twelve years.
• Developed and provided ongoing training to 1300 end users from upper management to plant operations personnel.
• Designed new processes to meet PeopleSoft delivered functionality and identified required customizations.
• Conducted regression and user acceptance testing.

Documentation Specialist/Trainer for PeopleSoft implementation and upgrades.

• Created and delivered training for PeopleSoft end users.
• Assistant trainer, PeopleSoft AP & Inventory

Process Re-engineering and Implementation Team, PeopleSoft Financials

• Conducted pre-implementation training in a mobile computer lab.

Education - BA.