SUMMARY

• 8years interfacing wif insurance carriers, Open enrollment.
• 8years Experience wif PeopleSoft HCM core modules; HR/Payroll of North America, Benefits, ESS, Time and Labor, and Queries.
• Extensive experience wif FERS, CSRS and DC Retirement Plans.
• Knowledge of FERCCA and ERISA.
• 12years of experience wif Defined Contribution and Defined Benefit Retirement plans.
• 8years focused on PeopleSoft software v.8.9 to 9.1, and 3years of CRM.
• 8years performing and supporting PeopleSoft functional unit testing, integrations testing, system testing, and user acceptance testing.
• 3years of experience wif CRM(Customer Relations Management), IPS(Image Processing System), Confidential Confidential Bank Plus System, HRIS, ADP, Paychex, Browser, and Lotus 1,2,3.

TECHNICAL SKILLS

• Facilitate testing wif end users and error resolution.
• Use of technical knowledge of PeopleSoft products to identify specific regulations, process, self - service, and user-defined business rules.
• Teh ability to improve teh process of delivering solutions to clients.

PROFESSIONAL EXPERIENCE

ERP Senior Systems Administrator

Confidential, Rockville, MD

Responsibilities:

• Post implementation support and issue resolution.
• Reviewed eligibility and calculate retirement benefits for normal and early retirements.
• Rerun retirement calculations of retirees to in Confidential new cost of living provision.
• Research employee history for employees currently in Deferred Retirement Plans and enter specific data fields in PeopleSoft.
• Set up terminated employees wif vested pension into PeopleSoft.

Retirement Analyst

Confidential, Washington, DC

Responsibilities:

• DCRB member population averages twenty-four thousand both active and retired employees (Federal, District, and Civil Service Retirements).
• Reviews, analyzes and verifies pension inquiries from DC Police, Firefighter and Teachers’ Plan members.
• Processed retirement applications and verifying accuracy of information by developing and documenting a written chronological order of events in a members work history by requesting, researching, investigating and analyzing pension data.
• Counsels’ all Federal and District employees on retirement-related rules, regulations and requirements; making determinations regarding creditable service, TSP deposits, re-deposits and post-1956 military deposits, and calculating retirement benefits.
• Determines benefit eligibility for (Federal and DC Employees Retirements, and Federal Group Life Insurance Programs), FERRCA cases, Retiree Health and Welfare eligibility, evaluate and determine retirement types’ member qualifies for and calculate pension benefit amount under all Trust Fund plans.
• Reviews and processes, death benefits and applications, surviving spouse, QDRO’s, divorce decrees, disability applications and updates members records accordingly.
• Prepare and write appeals based upon Pension Plan rules.
• Perform and/or verify required calculation of: vesting credit, plan service credit, account balance, service breaks, and reconcile benefit payment, garnishments and payroll deductions.
• Participate in managing teh annual benefit processes such as annual enrollment, compliance testing and reporting, and required notifications.
• Work wif auditors (internal/external) in examination of benefits plans and cases.
• Experience in, functional testing for PeopleSoft.

Jr. Program Support

Confidential, Washington, DC

Responsibilities:

• Processed request for earnings/employment information to Social Security Administration.
• Confirmed eligibility to receive benefits and verifies data for estimates of years of service worked via an in-house SSA computer line.
• Maintained and followed up on all SSA safeguard forms that are not signed by teh participant in accordance wif strict SSA requirements; that includes secured storage, and ensures that they are authorized and signed by teh appropriate department manager.
• Resolved issues wif teh outside credit bureau; formulating a budget for teh service and tracking cost.
• I was responsible for prompt and accurate disposition of approximately 1,000 checks that representatives of deceased payees of debtors mail to teh Insurance Operations Department lockbox or to PBGC directly.
• Ensured that checks were deposited, recorded, routed, imaged, and appropriately credited back to teh correct persons ledger on PRISM and PLUS.

Data Entry Specialist

Confidential, Falls Church, VA

Responsibilities:

• Processed payroll from time input to check distribution using ADP’s payroll for windows product; processing deductions for employees; responding to employee pay inquiries.
• Processed monthly union dues; calculate pay for new hires, terminations, family medical leave, and personal leave.
• Assisted wif quality control report to correct annual enrollment data.

Travel Support Counselor II

Confidential, Rosslyn, VA

Responsibilities:

• Travel support counselor for Confidential Travel in an inbound call center.
• Responsible for sorting through vast amounts of information to halp make teh best travel arrangements in a quick and cost TEMPeffective manner.
• Sales and preparation of all government, military, and Confidential travel arrangements.
• Implemented data processing of new client/customer profiles to clarify and maximize service support.

Travel Support Counselor II

Confidential, Washington, DC

Responsibilities:

• Responsible for booking government, Confidential, and military travel in an inbound call center.
• Manage frequent flier, unused tickets, and various programs to maximize use and cost savings to teh company.
• Responsible for sorting through vast amounts of information to halp make teh best travel arrangements in a quick and cost TEMPeffective manner.
• Responsible for weekly reconciliations.
• Composed internal memorandums to provide details of agenda outlines.