Global Service Delivery Manager Resume

SUMMARY:

Have almost 17 years of Manufacturing/ Information Technology experience, primarily in the area of Oracle/ PeopleSoft and related development tools
Have spent 10 Years overseas and has good exposure to North American work culture and customer s requirements.
Have responsibility for major customers accounts and very experienced in managing complex customer relationship.
Have been involved with pre - sales activities to Delivery Management
Have sound understanding of IT administration in a global mindset; have strong quantitative & conceptual abilities with good troubleshooting and problem solving skills.
Independent judgment to plan, prioritize and organize work load as well as ability to recommend changes in practices, procedures and equipments
Have lead group of 40+ professionals and executed multiple projects and have been an acceptable leader, managing customer, team members, auditors, sales team. Worked with practice of 200+
Have core competency in the full life-cycle of software development including requirement analysis, system design, development, debugging, testing, implementation, maintenance and documentation
Conversant with software engineering practice & knowledge of SEI-CMM 5 level standards
Have wide experience in Quality Procedures, Configuration Management, Risk Management & Change Management
Have excellent project management skills; good communication & organizational skills; good presentation & interpersonal skills, strong desire to succeed, strong ethics
Is a result oriented team player with an ability to lead a team by example and motivate them to achieve the desired objectives, having the ability to manage stress, time and people effectively.
Delivery Manager / Program manager for Higher Education and Public Sector Projects ( global delivery with Offshore/Onsite)
Managing Virtual teams.
Responsible for program and multi phase roll-outs.
Developing Practice and Training and Knowledge Management initiatives for PSFT practice.
Practice Manager to build PeopleSoft Practice at HYD center.
Grow the HYD center from 8 to 36 resources.
Project revenue in offshore up to USD 3 - 4 Millions in a single project for offshore revenues.
Program Manager on time and budget delivery of FORD PSHRMS Implementation rollouts managing 20 + team members and ensuring all the project phases in GREEN condition for project toll gate reviews.
On time delivery of Benefits Programs at Rogers Communications - Toronto.
Successfully performed in managerial, client relation, pre-sales, techno-functional and support roles in various large business application implementations
Very Good exposure to SEI-CMMI Level environments
Fusion HCM and PeopleSoft Solutioning and Bid management.
Delivery of Offshore-Onsite Projects.
Managing Virtual Teams,
Developing Practice and Training and Knowledge Management initiatives
Systems analysis and design, Project proposal writing, Project estimates.

EXPERTISE AREA:

Industry Expertise: Automotive, Metals & Mining, Public Sector, Provincial Government, Health Care, Telecommunications, IT services, Rubber Industries.

PeopleSoft Expertise: Worked on PeopleSoft from Version 5.0 onwards to Ver 9.0. Has experience in working PeopleSoft Tax Updates, Patch fixes and managing PeopleSoft Bundles implementation work for PeopleSoft Campus Solutions

PROFESSIONAL EXPERIENCE:

Confidential

Global Service Delivery Manager

Responsibilities:

Manage the program from offshore location.
Ensure the stakeholder’s requirements are met.
Manage the triple constraints (Resources, Scope and Cost) for offshore work.
Responsible of ensuing that the final products delivered from team are with quality and efficiency
Responsible for making the project in GREEN and achieved additional revenues / extensions with Customer

Confidential

Global Service Delivery Manager

Responsibilities:

Responsible for Client requirements and translate them into offshore work development and project management from Offshore - Onsite has helped to reduce the overall project costs for this Fixed Price engagement.
Responsible of ensuing that the final products delivered from team are with quality and efficiency

Confidential, Boston

Principal consultant

Responsibilities:

Has setup the offshore team and ensuring the deliverables were met as per client requirements.
The client was able to Go live as per plan and expectation.

Confidential

Onsite Project Manager

Responsibilities:

upgrade to the latest version on PeopleSoft HCM. Confidential has helped the client to manage the offshore resources by staying at client place and ensure that the deliverables and resources were managed on time and budget. Based on this performance the client has given more work to offshore.

Confidential

Program Manager

Responsibilities:

Confidential has led and Managed the global roll out program with resources and project teams spread across all Asian Countries, the challenges were managed very well by Confidential, and.
The client was able to roll out the program as per the time lines agreed upon.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship