Senior It Manager Resume
Plano, TexaS
Overview
An experienced IT and Finance Manager with over 20 years working with Enterprise systems and IT departments. A self-starter with experience managing and leading global teams to complete multiple projects in time critical environments. Professional attitude with a solid work ethic and unquestionable integrity, excellent communication and presentation skills. Strong customer service orientation and a team player who easily relates to people at all levels of the organization.
Experience
Confidential, Texas 2009 – Present
Senior IT Manager
- Manage a team of 30 responsible for defining and implementing all aspects of the SAP financial system for a multi-billion dollar military and commercial business.
- Direct the conversion of hundreds of legacy applications into SAP, Enovia, Kronos, and other new applications on the Business Systems Modernization (BSM) project.
- Design, test, train, and implement new SAP functions across the Bell landscape as multiple new applications are integrated into SAP.
- Review and approve all SOW’s for vendors working on the BSM project. Negotiated contracts and agreements for key vendors.
- Responsible for the budgeting, forecasting, and Capital costs for the multimillion dollar BSM project. This 5 year project is on schedule and within budget.
- Americas SAP User Group (ASUG) DFW Chapter Chairman responsible for local user group meetings and member of the Volunteer Leadership Council providing input to the ASUG National headquarters on user expectations and system and process improvements. The Chapter attendance has grown by over 100% since taking over the leadership of the group and has increased sponsorship participation for each meeting making this chapter a recognized leader in the national organization.
Military Billings and Accounts Receivable Manager
- Managed a team of 22 responsible for all billings and accounts receivable collections for over $2 billion in annual sales. (Both military and commercial contracts)
- Improved cash collection for Bell Helicopter by over 25% and contributed to a significant positive cash flow every quarter since taking leadership of the Billings team.
- Implemented best practice processes and procedures to improve accuracy and automation for monthly billings processes. Improved on time billing percentage by 50%.
- Collaborated with the Contracts, Finance, and IT organization to develop a SharePoint solution to eliminate delays in corrections to Military Invoices.
- Increased revenue generated by over 30% while reducing outstanding A/R over 60 days by more than 75% through aggressive billing and collection techniques.
- Represented the Finance department on the SharePoint Governance team responsible for setting policies and procedures for the implementation and support of all SharePoint sites in Bell.
Confidential Plano, Texas 2001 – 2009
SAP / PeopleSoft Infrastructure Manager
- Managed global team of 20 responsible for the SAP Basis, Performance and Security areas controlling the worldwide SAP instances including R3, EBP, XI, Channel Management, Sabrix, and SCEM. Through my hands on leadership this team achieved a 99.98% SAP uptime record and only 32 hours of planned downtime a year.
- Redeployed 35% of the staff supporting SAP and PeopleSoft Infrastructure without a reduction in stability and eliminated overtime through automation and process improvements.
- Lead the Technical Support team responsible for the annual Disaster Recovery Project testing recovery processes for critical SAP and PeopleSoft systems. Recovery of all critical systems at an offsite location took less than 72 hours.
- Designed and implemented a custom SOX compliant Segregation of Duties (SOD) process in SAP resulting in significant cost avoidance and tighter controls on sensitive SAP roles.
- Managed the worldwide SAP Landscape and hardware capital plans and long term budget and forecasting for all hardware and software support.
- Project manager for SAP Upgrade Landscape team developing hardware plans and transport processes for the SAP Upgrade from version 4.0b to 4.7. Also the technical lead for the global upgrade of the SAP GUI, developing processes and training for over 10,000 users worldwide. This landscape plan resulted in TI completing their upgrade in less than 18 hours of down time for end users.
- Led the Technical Applications portion of the TI Business Continuity Analysis project chartered with proactively analyzing existing processes and procedures for continued IT operations in the event of a catastrophic event. This team recommendation resulted in additional applications being tested on an annual basis ensuring TI’s continued operations.
- Negotiated and implemented the usage of offshore resources for non-critical SAP Security tasks and developed processes and procedures to ensure work was completed quickly and accurately. This resulted in a cost savings of over $200,000 annually and provided 24 hour coverage for SAP Security issues.
- TI Relationship Manager to SAP and Accenture for support and technical issues responsible for SOW’s, SLA’s, issue resolution and process improvements for these two strategic vendors.
Confidential Dallas, Texas 1998 - 2001
Senior SAP Consultant, Texas Instruments Engagement
- Finance team lead that coordinated the successful configuration and installation of all SAP Fixed Asset, FI/CO, GL, AP and AR modules worldwide for Texas Instruments in Jan 1999.
- Sub team lead for GL/CO module responsible for managing deadlines, assignments for other consultants, and communications with TI customer.
- Responsible for planning/scheduling/training of on-call and support staff for the Finance team.
- Team Lead for the SAP Finance Archive team and focal point for all SAP archive activities at TI utilizing SAP and iXos tools. This effort reduced the SAP growth rate by 70% while continuing to provide access to historic data for audits and legal compliance.
- Worked extensively with conversion of mainframe data to SAP systems and processes providing end users with all information needed for their job in one system.
- Participated on the SAP Hotpack upgrade, Euro Currency Conversion project and Y2K projects for financial systems as the FICO technical lead. Experienced with defining customers requirements, designing training, and implementing change with minimal impact to end users.
- Developed new processes and procedures that reduced the run time of month end financial close processes by approximately 50%, providing TI Financial team more time to analyze and compile information.
- Texas Instruments Dallas, Texas 1984 – 1998
- Control Manager/Business Analyst in Corporate Finance
- Manager of a finance team in the Military Electro-Optics Defense Programs. Responsible for financial planning, scheduling, performance reviews, and personnel issues for a team of 10-12 employees.
- Developed and presented monthly, quarterly, yearly and long range financial plans for multiple international and domestic defense contracts to all levels of management.
- Utilized MS Access / Crystal Report / Focus to create/maintain customer reports for multiple finance organizations in the R&D and Corporate Finance departments. Created interactive web pages to allow on-line, real time data input and reporting.
- Developed and presented training courses for MS Access, Windows 95, Dialup–RAS, MS Word, MS PowerPoint, and MS Excel.
- Developed and tested a process to quickly move data from a TI Mainframe application to Excel and back which enabled TI to complete financial forecasts and reviews more quickly and more accurately.
- Utilized MicroFrame and Crystal Reports for reporting CSCS cost actuals on government R&D contracts.
Education
Bachelor of Business with a Major in Accounting